NOKIA - repair your OVI CHAT service

/t5/Messaging-Email-and-Browsing/C6-Google-Talk-via-Ovi-Chat-stops-to-work/m-p/911847/highlight/fals...
/t5/Messaging-Email-and-Browsing/Nokia-ovi-Chat-not-working-code-920/td-p/915153
Nokia with Microsoft and Windows Mobile 7 - so; forget and don't hope about quality of our Symbian system and Ovi service
http://www.nokia.com/press/press-releases/showpressrelease?newsid=1488004
http://www.microsoft.com/presspass/press/2011/feb11/02-11partnership.mspx

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

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I got the same email today. The email had a link to it, where I was prompted to enter my username and password to my ovi chat account. Sounds like phishing to me. Why would Ovi want my password to accept terms and conditions. Should it not be something like this: click the link, then 'thank you for accepting terms and conditions...'

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I got the same email today. The email had a link to it, where I was prompted to enter my username and password to my ovi chat account. Sounds like phishing to me. Why would Ovi want my password to accept terms and conditions. Should it not be something like this: click the link, then 'thank you for accepting terms and conditions...'

Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Software Updater/OVI - Unplanned service bre...

Hey there, I'm trying to update my "new" Nokia N80i, but NSU/OVI is getting me "unplanned service break". I tried deleting expired root certificates, my firewall is off, no proxy. Tried it on two operating system (7, XP) both with OVI and standalone NSU. What's the problem? Thanks on any info.

@Drulex
At the time of your original posting there 17.42 GMT +1 there was an unplanned service break as could no longer sign-in to Ovi, but this was resolved within hours.
Happy to have helped forum with a Support Ratio = 42.5

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planning to buy c3 but not totally convinced yet

Thank you for contacting the Nokia Careline.
You can minimize or hide Ovi Chat but not Opera Mini. You can stay logged in to Ovi Chat and Communities while using another application. It is not possible to switch between applications as the S40 Operating System does not support multi-tasking.
Nokia AU
Thank you for emailing the Nokia Care Contact Center.
In response to your inquiry, we would like to inform that it is not possible to run the OVI chat service and the Opera internet browser simultaneously. We suggest that you run one application at a time.
Nokia USA
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Hi h0stel,
Welcome to Nokia discussions board!
I advise you to download Nokia Suite from this link:
http://www.nokia.com/gb-en/support/product/nokia-suite/
Then connect your device to your PC and select the Updates tab and download any updates available.
If that does not help, please follow the steps below:
Perform a soft reset on your phone: type *#7780#. Default lock code is 12345. If the issue persists, perform a hard reset. First of all, back up your data using Nokia Suite (Tools > Back up). Once your data is fully backed up, type *#7370# on the keypad.
Let us know how you get on and feel free to post any other questions you may have.
Regards,
astra2025
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

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Thank You

I also have this problem. When i sign in to ovi community, it says error, visit messaging.nokia.com which is a non-working address. And pressing anything on that bring me back to the sign in screen. This thing needs to be resolved. Help please

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Ovi chat is not available for Symbian3 devices yet and there no information when these services will be available, so wait until Nokia announces anything more regarding Ovi chat.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Nokia X2 Ovi Chat crashes with lengthy chat msg

Hello There,
I tried to use Nokia Ovi chat application and it crashes continuously if the replying message exceeds 60 characters whereas it is supporting 256 characters. Once the application is crashed, I cannot get it back untill I reboot the phone. This makes me not to use the app at all. I am just wondering how these issues weren't found during the testing phase. Bet you guys, you need good test engineers.
Regards,
Praveen P

How exactly it is to upgrade the nokia messaging client?
I have recently buy this phone and satisfy with the service it gives. But, as for the chat, it really frustrating remember there's only one chat service added by Nokia. Would there be anyone who could explain this to us, X2 owner about the step by step for adding other chat services?
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I'm in Indonesia, using the Three as my provider.

Nokia ovi chat

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Voip for supported servers can bring revolution to chat app.
What do you think ?

/t5/Messaging-Email-and-Browsing/C6-Google-Talk-via-Ovi-Chat-stops-to-work/m-p/911847/highlight/fals...
Nokia with Microsoft and Windows Mobile 7 - so; forget and don't hope about quality of our Symbian system and Ovi service
http://www.nokia.com/press/press-releases/showpressrelease?newsid=1488004
http://www.microsoft.com/presspass/press/2011/feb11/02-11partnership.mspx

Nokia ovi chat problem

hello...
My mobile is nokia x2 02 .
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Hi mates,
Try the resolution provided on this link.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Nokia partners with Yahoo for Ovi chat.

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If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

I got the same email today. The email had a link to it, where I was prompted to enter my username and password to my ovi chat account. Sounds like phishing to me. Why would Ovi want my password to accept terms and conditions. Should it not be something like this: click the link, then 'thank you for accepting terms and conditions...'

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Hi, I am using nokia C3-01 since 3 weeks. It is a good cell phone. But when use chat, it only gives the Ovi chat without any option to select other client like yahoo messenger, gtalk etc. Hoping for next firmware update to solve this issue.

husnainpku:
I'm also using Nokia C3-01 and want to Ovi chat to be able to have the option to select other clients like Yahoo! Messenger and Gtalk. However, you can download eBuddy in the Ovi Store. eBuddy allows you to chat on Yahoo! Messenger, Gtalk, MSN, etc.
Kudos if this helps.
My Nokia C3-01 Software details:
V 05.60
06-10-10
RM-640
(c) Nokia
Found this by: Menu>Settings>Phone>Phone updates>Curr. sw details

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I am also stuck in the same situation. I keep looking for how to add my yahoo friends and I cannot find instructions. Do I just send an invite from the "add friends" option? That seem a little silly for all my friends to have to do this.

NOKIA - repair your OVI CHAT service

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