NOKIA SERVICE AND CLUB NOKIA

For anyone dealing with a nokia service centre or having a phone in for repair, here is some advice..Join club nokia and you will get so much more information than you would otherwise.
My local NSC told me that nokia had my phone in for level 5 repair and all they would say is we cant tell you anything more than that (that was nearly 3 weeks ago), so since joining club nokia, I have discovered quite a bit of info that I would not otherwise have discovered, stuff like, the nsc had my phone for a week before even bothering to send it off to Nokias level 5 hub, I also now have a tracking number for my phone and can find out exactly where my phone is at anytime during the repair process, I know what has been done to it and when it is coming back.
I may owe Nokia an appology for my rabid typing, however,a weak link like my poor nsc dont do them any favours.
lesson learnt...JOIN CLUB NOKIA
and once you do, here is the support number 01480410616..DIRECTMessage Edited by paulc on 27-Oct-2006
05:36 PM

6280 wrote: Dusty screen
I think Nokia or Three clean this each time it is taken in for repair/service/update
6280 wrote: Slider is so loooose! (i press a button on the upper slider, the whole thing just wobbles!)
Most get loose, and you can't tighten it yourself!
6280 wrote: My next phone is going to be a Sony Ericsson! (definatly!)
Funny that!! I was very much looking at the Sony Ericsson W850i seems fab but will look into it a bit more first!
Aubs

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Worst nokia care and awesome nokia technicians

baught my lumia jus 1 month back...the screen was loosely fixed....and whenever i pressed a bit hard and swipe horizontally the screen would move.....
send it to nokia care (Country:india,
`state:kerala,
place:Thrissur)
on primary investigation from nokia care team, they told me that it was a feature of all lumia 800s.(damn good)
so i requested them to please show it to some one who has some technical knowledge.so they send it to nokia factory(DELHI(india))
After 15days, that is today, i received my lumia back in exactly the same condition i gave it.
The screen was still loosely fixed.
cheers to nokia technicians in the nokia factory.
Nokia care team told me they will again send it for 15days.i said enough.
Selling my nokia lumia 800 tomorrow....i dont know if anybody would wanna buy it.......

I had problems with my lumia 800, the first time I sent it in, it came back scratched etc, the display was just destroyed for a new phone, so I sent it bavk in again, and got a new device all together, it was some nokia certified warranty center that handled my case the first time.
I have to say though that these days such service is not common anymore, so I think nokias customer care is actually good.
And being a former iPhone user, and a long term nokoa user before that, I prefer the lumia over my iPhone hands down, the build quality and os, pretty much everything is just better.

Can I Connect in compiuter nokia x6 and use Nokia ...

Is there Possible ? Is there Programs ?

Simply NO!!
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Suite and Nokia 701 Cable Driver Problems

Hi, I just bought a Nokia 701, and so far I love it, the only real problem I have is that I can't connect it with Nokia Suite through the provided cable, because the driver never get installed properly, everything OBEX fails to install.
So the only real way I can fully connect my Nokia 701 with Nokia Suite is via Bluetooth, but the speeds are dramatically slower. So I'd like to know if there are others having this problem or if I'm the only one. And in case this problem is already known, will there be a solution for it soon?
I also have a Nokia 5800 ExpressMusic and it has the same problem for ages. And it has never been solved, which I think it's pretty bad in a company the size of Nokia.
Just to clarify I'm using Windows 7 at 64 bits, and the latest version of Nokia Suite (3.3), and I'm trying to connect a Nokia 701 and a Nokia 5800, and both get driver incompatibilities that can't be resolved by the automatic Windows 7 search, and can't be resolved by searching for it manually with Windows Update, Windows Compatibility Site says that Nokia 5800 ExpressMusic should be 100% compatible, but, maybe because of the fact that Nokia 701 is relatively new, there is no information on the Windows Compatibility Site, about the device.
Please help me with this problem, it's very important for me to be able to connect both my cellphones via cable to the Nokia Suite application.
A preemptive thank you for all your help.

Hey Sevennikke7, Welcome to the Nokia Forums.
To fix the problem, try the following solutions:
disconnect the USB cable and connect it again.
If you use a USB hub, try connecting the phone directly to the computer.
If you use a USB hub with an external power source, make sure that it has been switched on.
Check the USB cable for problems and replace if necessary.
If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
Disconnect the cable, restart the computer, and try again.
Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.
Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
Select Nokia Suite in the list of applications and click Change/Remove.
In the dialog that appears, choose Repair.Nokia Suite then check that all the needed files are intact and repairs any errors that were found.
Control Panel > Programs > Programs & features > Nokia Connectivity cable driver, right click and Change/Repair
Try go Control Panel > View Devices > Remove your device profiles and reinstall them.
As both devices cannot connect to your computer I believe it is a problem with drivers inside your PC.
I hope this helps and you manage to resolve your issue. Please get back to me if your problem persists.
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia Service Suck in Singapore

Brought Nokia N82 for less then a week & the Phone Hang.
Not able to start any programme & switch Off Handphone.
Send the Phone to nokia service & till now it not ready
Reason they give is the Phone part is damage & they need to replace a new one + checking.
it been 3 weeks. 3 weeks.... Why can't they just change a new set for me. I can return them all the boxes & accessories inside the box when i brought it.
Still thinking why I m buying a phone that I cannot use..
No back-up phone for me still. Still need to fork out $$$ to buy another phone to use...

3 - 4 weeks is normal for Nokia Service.
Owned: Nokia 3510i, Nokia 3120, Nokia 6230i, Nokia 6233, Nokia N73, Nokia N82.
Current: Nokia N900!

Club Nokia and Nokia Sweden not responding on e-ma...

Hallo!
I have few questions about the membership and registration in Club Nokia which the Nokia Care staff could not or didn't want to answer on. The Nokia Sweden support staff didn't even reply to my message. Not only did they not reply on my message concerning the Club Nokia membership, but they never seem to reply on anything, what ever question I ask them. Once there was some technical issue with the Web site and one of the many of my messages didn't seem to have been sent to them. But that can be excused. But what about all the other times I have sent messages to them which they didn't reply on? I have been sending messages (via the e-mail contact form) to Nokia Sweden ever since I bought my first Nokia mobile phone which was like year 2003 or something like that. And they always replied on any concerns I might have had. But during the last like two years right now I was never able to get a reply from them whatever question I brought up, including the question about what's up with them and this behaviour. I have been sending messages to them for two years time period right now, from different computers, even different operating systems, and filling out different e-mail addresses where I want the reply to be sent. But still nothing!
Maybe it will work out better and I may get the reply faster if I send them the message in a bottle?... they are such a****les! This behaviour has changed my whole picture of Nokia as a company and as a brand. It used to be easy and obvious to me before what brand I would buy when I walked out to buy a new mobile phone. But right now if I was about to buy a new mobile phone (have a N73 right now) I would be in some serious doubt whether or not to buy a Nokia phone. Mobile phones of today are not as they were three or five years ago. Today, other manufacurers have developed and improved their product lines quite radically. Simply put: Nokia is not the best brand in the bussiness anymore. A Nokia product is not the only good enough product. Besides, their handhelds are totally useless on a Linux computer. That goes totally against and is contrary to their claimed beliefes and almost heroic proclamation of open source and Symbian OS being the best solution for smartphones which several manufacturers use today in their products. So I might chose a competing brand instead. What ever brand I might chose in the near future (i'm planning to buy a new smartphone or PDA next year) I will definitly take in concern the producers relation with customers. I don't accept the way I have been treated by Nokia Sweden. I could of course have called them on the phone, but that's not an excuse for the e-mail communication to be out of function, out of order, or what ever is going on over there.
E-mail communication is becoming and already is a basis for corporation-customer communication. Many big names in the IT bussiness have solely technical support by e-mail, and nothing else. When they do have technical support by phone, a great part of the customer base choses to e-mail them instead. So e-mail communication is becoming more used then the phone even between regular people like us who spend time on this discussion board. So e-mail communication is not something that is allowed to be neglected in favor for support via the phone. If we look at the way people communicate today it would become obvious that e-mail and SMS/MMS communication play an important part.
And Nokia is supposed to be "Connecting People"! Hah! So ironic!
Note! One very important thing that must be underlined here is that this bad relation thing, and Nokia not replying on e-mails only and surely applies to Nokia Sweden. Nokia UK for instance has always replied to what ever the question I had in mind. So for every time Nokia Sweden didn't reply to me, I translated the message to English and asked Nokia UK and I always got a sattisfying answer. Many thanks to you guys! You're the best! This positive and good reception may be a reason enough for me to move to England! Seriously!
Initially I just wanted to ask the questions I have below. But I felt like this post needed to be expanded little bit to give you a short flashback or foreword and to share my experience with you. Feel free to comment if you have had any bad experience with either Nokia Sweden or other Nokia support or customer care or so called "Nokia Care" depertments.
Now to my initial questions.
1. What is Club Nokia?
2. What's the difference between Club Nokia and My Nokia? If My Nokia is just a new name for Club Nokia, then what else has changed except the name?
3. Is it true that one can get a personal Club Nokia card by mail after registering for Club Nokia?
4. What is the Club Nokia card used for?
5. Is it a condition that must be fulfilled that one registers the purchased phone and shows the Club Nokia card in order to get warranty service at an authorized Nokia service shop? If it's not a condition for warranty service to have the Club Nokia card, can it still be used for those purposes (i.e. verifying the date of purchase) instead of showing the purchase receive?
Thanks in advance!

And if you need to contact them in your own language, you could maybe use the contact form on nokia.se pages:
http://www.nokia.se/link?cid=PLAIN_TEXT_494072
after doing a quick google around the subject it seems pretty clear that there is no club nokia anymore but rather MyNokia. They do have swedish site:click here
Message Edited by erga on 05-Feb-2009 03:25 PM

Nokia sites and services

Nokia sites and services By using the build-in web browser of E63, opening this address: "http://europe.nokia.com/support/product-support/maps-support/compatibility-and-download" always ends up with blank page and this message appears: [... "fastinnerhtml!" ...] And the following address: "http://maps.ovi.com/services/mobile" ends up with this message: [... Sorry... Ovi Maps isn't available for mobile web browsers, but you can view it in all its glory on your PC or Mac. ...] Why ? Why is it that the company whose main products are smart phone but its service can not be accessed by using its phones? It seems to me, many nokia's sites are more and more complicated. I like Yahoo and Google which provide mobile sites or basic html. Perhaps, Nokia's web designers never use Nokia smart phones for browsing.
E63-1 (410.21.010)
3110c (07.21)
Padsticker
http://batu35.googlepages.com/index.html
Pimlical
http://www.pimlicosoftware.com

Hi dl
try contacts.ovi.com/dist/nmob, its what I have as a link on my E71 and you can access the maps info and stuff from there.
Alternatively, have you tried the 'my nokia' link from the mobile, you can access ovi from there and download the ovi suite and you can manage your maps using that.
Good luck.
PS I tried your 2nd link above and get the same so don't worry about it, just a matter of finding the right place
E71-1(241.04) RM-346 300.21.012

Issues with Ovi store in Nokia N8 and the OS is ha...

Hi,
I have taken Nokia N8 in the month of March. It was all working fine and all of sudden I am noticing that the Ovi store is not opening tried resetting to factory settings, It did not help. Tried reinstalling the Ovi It also did not help. I went to Nokia Care and they said that they need to upgrade the software, They did but after that also the Ovi store is not opening they were also not able to install the ovi. they said that they need to check and if they cant then they need to send it to Delhi, I asked them for a Back up phone but they say that they cant give. what is this we take a Branded mobile paying such huge amount and when we have to give it service they say it will take a week to 10 days and for a time untill they confirm when they would give the mobile they cant provide a back up phone. Its really bad on Nokia. Its damaging the reputation of Nokia. Can this be looked into. Well I went to nokia care expecting a good hospitality but I felt like I went an Open market where if you want leave it else please keep moving....

Hi smartboy4u,
You may try to check this link for further resolutions:
http://discussions.europe.nokia.com/t5/Ovi-com-Ovi-Store-Ovi-Share-and/Ovi-Store-Problems-After-Upda...

Nokia 9300i and e65 won't open word attachments

I have a problem opening word documents created with office 2004 for mac on my two nokia smartphones 9300i and e65 when I email (with Mail) them as attachments to the phones.Please note that:
- no problem opening emails with these word attachments on Windows PCs.
- no problem opening these word files on the phones when sent to them via bluetooth.
-no problem opening word attachments whwn emailed to the phones with a PC
- and finally, no problem opening these word attachments on the phones if previously emailed to a PC, saved on it and then emailed backed to the phones.
- I checked the two phones with nokia after sales service and all related email settings, the devices are al ok.
It may be a problem connected to the 10.4.11 update.
Can anybody help?
Thankyou very much
PACucino

P.S.: of course word docs mentioned in my post on this subject and not viewable on the two nokia phones are created on my ibook G4
P.S2: I can only view the email text on the phones not the .doc attachments
please help
thankyou
PACucino

Nokia 5030 and GSM 850/1900

Hi,
My brother bought a Nokia 5030 phone for his trip to the USA, on the Nokia website at http://europe.nokia.com/find-products/devices/nokia-5030/specifications Nokia 5030 according to specifications it support the following frequencies: EGSM 900/1800
GSM 850/1900
The phone worked fine on the EGSM 900/1800 Frequency.
Before buying we checked with Nokia support and they told him that the phone should work in the USA. Now he is there and his Nokia 5030 couldn't detect any operator either by auto or manual search, he tried putting his SIM card in another phone and it detected a network, so its not the SIM.
I have tried contacting Nokia support in my country, and they still told me that the phone should work in the USA.
They told to try and perform a factory reset, but it didn't help.
Also the box says "made in Romania" and it has only EGSM 900/1800 written on it.
Also in the manual there is in mention of GSM 850/1900 frequency.
(http://nds1.nokia.com/phones/files/guides/Nokia_5030_UG_en.pdf)
My brother had to buy another phone (a Nokia) to communicate with me.
Is there something wrong with that particular Nokia 5030 phone,
or it does not support GSM 850/1900 frequencies,
in that case why Nokia support tells me that it should work and the Nokia website lists that frequency in the specifications.
Thanks.
Message Edited by sergy1 on 01-Oct-2009 09:04 AM

Hi,
I see I’m not the only one that encountered that issue.
I think that unless you have a manual or box that says that the device supports GSM 850/1900 frequencies, it will unfortunately not work and I think that software update won’t solve it as it appears to be a hardware issue.
Its looks like that they’ve listed this phone as a quadband in their internal documentation so that the tech support and sales thinks that this phone is a quadband while its not.
(I called twice before buying and spoke with two different customer service representatives that assured me that the phone supports the US frequencies, and that it must have been a mistake that the manual does not list it as such.)
I hope that Nokia will notice and finally update the Nokia 5030 online specifications page, so that it would explicitly state that Nokia 5030 is not a quadband phone, like they did with their other phones.
Here is a little update:
After escalating my support request, and speaking to the customer support manager (and repeatedly asking for them to verify it with global Nokia), Nokia Israel (It’s actually represented in Israel by a company called Eurocom) acknowledged my request to return the phone for a full refund to the retailer, and offered me a small compensation (which I guess is better that no compensation at all).
Today I should return it to the retailer, and I hope there won’t be additional problems with that.
One thing I liked about the phone, (I guess this feature is available on most new Nokia’s phones) is its alarm clock feature that pronounces the current time as it tells you to wake up…
One more thing,
Notice the fine print that appears on the nokia 5030 specs page:
“The availability of particular products, services and features may vary by region. Please check with the Nokia dealer nearest you. These specifications are subject to change without notice”
I hope that you will be able to solve the problem like I did.

Nokia Map and Drive+ Beta on Lumina 920 Feedback

So I took my new phone down to MD/DC area in the last few days and here are a few things that I would like to post as my feedback on what would be nice to have, fixes, etc. [I used both my new Lumia 920 and my wife's Samsung Galaxy Note 2 as comparsion).
1. Highest priority for me is that the routes from Here.net need to be able to sync down to the phone. Nothing more is more important then this because when you have a custom route that you want to use (for example, to route around high traffic or potential high traffic areas).
2. Extremely disappointed that a new road in MD (MD 200) was not used by the Drive+ and didn't even show up on the map on my Lumia 920 while it was used and did show up on Google map. This road is a toll road and is over a year old already. [And yes, I have enabled toll road in the navigation as well as selected 'faster route' as the routing to use under smart routing]. I cannot stressed how disappointed I am to not see Nokia Map have this route at all.
3. Allow route changes on the Nokia Drive+ app. As good as pre-planned trip and using Here.net, there are just tmes that it's much better to allow us to change the route based on latest condition.
4. Never once did I see ANY traffic updates at all on both the Map and Drive+ Beta. When it does shows on my wife's Google's Map/Navigation.
5. I love that under Drive+, it tells you which lane to get into ahead of when you need to make a turn or merge onto another way. However, the flip side of that is that there's no way to know which road you're currently on. This is probably more important for when you're in an area with a lot of highway/local way intersections. Also, it would be great if it also will display the next major 'road' that you will be getting onto.
So far I'm happy with some of the functionality and disappointed in some of Nokia Map and Drive+ and I have about a week left to decide to either stay with WP9 and Nokia or do I want to switch back to Android and Google Map.

hi there,
As this is a user to user forum only, if you wish to leave feedback with Nokia regarding their products and services, you can do so directly by clicking the Nokia Support link at the bottom of this page.

Nokia 6205 and PC Suite

I can get my phone to connect and be recognized by PC Suite but, it will not authenticate. Does anyone know if there is a solution for this? I contacted Nokia tech support and they said my service provider (Verizon) was not allowing this functonality. However, PC Suite worked fine on my previous Verizon Nokia phone and when I contacted Verizon - they said there was no reason it should not work. Verizon has not done anything to limit such functionality in the phone.

Have you tried another USB port in your PC ?
or
PC - desktop - my computer -right click with mouse - manage - device managre - see how th ephone is visible in list. If question marks etc. highlight- right click- uninstall
Boot PC and try again.
You should have the USB mode question popiing up in phone screen everytime you connect. Select dafault

Nokia 6280 and NSU support: the final request

I've decided to write this because it's extremely shameful that still now, more than 2 years after its introduction on the market, the 6280 hasn't an official update support, only due to the damned problem with the update from firmware version 3.40.
Is it so difficult to implement into NSU a system of firmware version recognition, and, in case, to block updates for phones with that version installed?
I continue not to understand this strange policy towards certain phone models, that obliges users to apply to unofficial, and illegal, upgrade methods (that work perfectly, if correctly used!)
I hope that, with the release of the next firmware package 6.60 (if it'll be EFFECTIVELY released, instead of inserting false version numbers in the section "Can I update" of the upgrade page - see this /discussions/board/message?board.id=swupdate&thread.id=29440&view=by_date_ascending&page=1 ) you're going to correct this lack of availability.

Ok so we cant help him but sometimes its good to let off steam, especially as his Nokia fone has been such a disgrace. I hope he reflects on his previous Nokia purchases , and when it comes time to upgrade he chooses a Nokia product. Its also good to keep in touch with customer service elements of Nokia, as this is just, if not more important than the actual product. If customer service is lacking then where is the confidence in buying with confidence !!
Nokia Lumia 520
 iphone 6 Plus.
Be happy !!

Nokia 6225 and Sprint/other providers questions

I'm thinking of signing up with sprint, getting the Pictures Pack service(for wireless internet) and the Nokia 6225 phone. This is all to test a j2me CLDC 1.0/MIDP1.0 application I'm developing. Does anyone have any experience with this phone? It seems to be earning praise generally. I want a device that is fairly 'average' and would likely be owned by college kids.
Also, if anyone has experience with the Sprint service, it does allow downloads of third party java apps, correct?
Any comments on the phone, sprint's service(the other main provider in my area is cingular), OTA provisioning of ava apps etc. are appreciated.
Finally, what phones/providers DO NOT allow downloads of third party java apps, provided that the phones support java? Is it just those with BREW?

Sprint does allow download of third party java apps! But keep away from Samsung phones. They apparently don't allow third party application to open a HTTP connection.

Poor Service Record of Nokia Care Centers in India

Hi
I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.
I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.
My experience with Nokia I would say is - Phones - Good .... Service and Support - Very Very Poor.
This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap.
Thanks
Akshit Bajaj
#: +91 -9717097722

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

NOKIA SERVICE AND CLUB NOKIA

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