Nokia Software Recovery has Bricked my Phone!

My Lumia 928 died when I was recovering it and now I can't turn it on!
The phone doesn't seem to be charging and windows doesn't recognize it anymore.
Is there anything I can do?

Hi, AxleRose.
Let's further isolate your case. What's the current status of your phone now? Can you tell us why you're recovering your phone using the Nokia Software Recovery Tool? Are you trying to fix an issue? What's the software version of your phone before you use the recovery tool?
When you connect it to the charger that came with it and let it charge for about 20 minutes, can you confirm that the start key flashes? You mentioned that "windows doesn't recognize it anymore". Does this happen regardless the USB cable you're using and USB port it's connected to? If possible, try connecting the phone to a different PC.
We look forward to your reply. By the way, welcome to our community.
Good day, Sensonic.
Yes, it would still be under warranty. Learn more about the manufacturer's limited warranty by visiting this link: http://nds1.nokia.com/files/support/global/phones/guides/WC_B9229743_EN_1.pdf.
Cheers!

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Heads up: The Nokia Software Recovery Tool is bust...

Nokia Software Recovery Tool won't load
Anyone else having problems with Nokia Software Recovery Tool?
I've heard all the generic cookie-cutter responses "Try a different OS" "Try a different cable"... the problem is not with our OS or cables, but rather the update checking phase. It always returns the issue "Could not check application update". Apparently this just started recently as there were users able to use this software as recently as Wednesday.
Got ready to wipe two phones for selling purposes. This software was necessary because I didn't want to sell them while they were on the dev preview, and the typical reset doesn't take a Windows Phone off dev preview... I have mostly been met with this piece of work all throughout random times of the day.
Won't work for anything, and it also does not allow us to skip the update so there's no winning here. That update really should be optional simply for the sake of avoiding crippling instances like this. If the update is broken, we should at least be able to use what's there... as it is all I can do is open this software and close it.
...just bringing awareness to Nokia's home turf so that it will (hopefully) have a speedy resolution.

2014-10-05 03:18:42Z | 7140 (NokiaSoftwareRecoveryTool) | 0x00000001 | NokiaSoftwareRecoveryTool.exe | NokiaSoftwareRecoveryTool.States.AutoUpdate.Checking.CheckingState | Error | | <!CDATA[[System.Web.Services.Protocols.SoapException: Service specific exception: com.nokia.posti.server.caresuite.webservice.InternalErrorFault
at Nokia.Enterprise.Repository.InstallationPackets.InstallationPacketRepository.EndFindLatestPacket(IAsyncResult asyncResult, VersionComparisonResult& versionComparisonResult)
at NokiaSoftwareRecoveryTool.Connectivity.Castor.Firmware.GetAutoUpdatePackage.GetAutoUpdatePackageCall()
at NokiaSoftwareRecoveryTool.Logics.AutoUpdate.AutoUpdateLogic.CheckAutoUpdate()
at NokiaSoftwareRecoveryTool.States.AutoUpdate.Checking.CheckingState.BackgroundWorkerDoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]>
2014-10-05 03:18:42Z | 7140 (NokiaSoftwareRecoveryTool) | 0x00000001 | NokiaSoftwareRecoveryTool.exe | NokiaSoftwareRecoveryTool.StateMachine.BaseTypes.BaseState | Information | Getting Next Error state of CheckingState, error code: CheckingAutoUpdateFailed |
I get this in Romania. Very sad.

N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

Preview Dev program vs nokia software recovery too...

So i was a dev preview user, but when the 8.1 came out with the official version that included cyan i was impatiant that the dev preview did not have cyan, so i used the software recovery tool to install the version that had cyan... bad idea...
First off it wiped the phone and i had to put EVERYTHING BACK, with over 5 gigs of photo's that took forever!!!
Secondly while i got cyan, i did not get the most current version, i noticed that my cortana was not up to par with my dev preview buddies anymore (no cortana icon changes for impressions etc...)
I just realized today that i had to turn the dev preview back on, and now my phone has found a critical update to 8.1...
I'm in the process of installing the prev dev update now and hoping that it finally gets my phone current on ALL software, will post more once its done!

yes, reinstalling software wipes the device completely. but you should have had all your pix backed up to the cloud, which you shouldn't need to download unless you want to save to your device again.
the preview for developers will always have the most up-to-date updates as that is why it is a preview, but knowing that you could loose your data (which has never happened, that I am aware of, unless it is a user error)
you should be good now, and also have the ability to add folders to your start screen, like denim, though you will still see cyan in the about part.
it was my understanding that they fixed the ability to get the updates from the OTA carrier versions, ie-cyan, in the update after cyan.
I cannot, however, confirm this until "denim" officially is released by ATT in the US.

Nokia Software Updater cannot update my phone

Hi,everybody
I have Nokia N70 . Yasterday, I wanted to update my phone
but when I opened Nokia Software Updater and prss next twic
show this massage ( Detecting Your phone ) this massage take
1 hour and half or more time
more information :
I use windows vista . I used Nokia PC Suit . it was On
I'm sorry . I know my English not good but it one way
can i write in Nokia discusions
Regards
Enable

16-Dec-2008 12:50 AM
x_p_s wrote:
If you are on 02 and got your phone from CWH it is most likely unlocked.
Two points here.
Unlocked and locked is not the issue here. The issue is operator branding. A phone can be branded and unlocked.
Secondly, CPW seem to have their own product codes for phones, which means that updates for phones bought off them are just as late as if the phones were operator-branded.
If you want a generic phone with early access to updates then CPW is not the answer.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

N95 Nokia Software Updater can't find phone, but P...

Hi,
The Lastest version of Nokia Software Updater can't find my phone(connected via USB). But Nokia PC Suite connects to my phone. Very weird.
I'm running windows vista business, Dell Laptop.
I have checked(using product code:0548763), and my N95 Firmware can be upgraded to v12.#, currently firmware is v11.#
I have disabled my windows firewall, and unistalled my McAffee anti-virus.
I think the issue might be with vista, because i successfully upgraded my phone on windows XP from v10.# to v11.#
But then PC Suite shouldn't work, on vista? I tried adding NSU to data execution protection exclusion list.
Can anyone help?
Thanks
Dasdk

i dont think the problem is with PC OS ..
i have xp and i cant upgrade my N 95 ..
it sometime shows Phone not recognized and sometime it sshows unable to retreive phone info....
this update thing sucks man !!

Nokia Software Updater doesn't recognise phone

I've just downloaded the Software Updater 1.4.3de and tried but it always complains "Connected phone was not recognised". Nokia PC Suit 6.68.9.0 recognises my E65 correctly. "*#0000#" on th phone shows "2.0633.65.01, 03-10-07, RM-208, Nokia E65". What's wrong?

Guess that makes sense re the IMEI number and also it doesn't have the white Nokia label which usually has the Made in Finland sign......it has a large green label that says BA1
Oh I'll have no problem getting a refund.......I know where he lives and I'm sure Trading Standards will be interested in him as he also sells Tag watches......for £50
Thanks for the info

Nokia Software Updater has a problem (NSU) Please ...

ive downloaded nsu and its on my computer and it works it tells me to connect it to my pc and i did that but when i click next it comes up with this...
[IMG]http://i150.photobucket.com/albums/s90/da_killer_2007/NSUproblem.jpg[/IMG]
my friend who also has N95 has got an updates version the 2.0.something but i dont understand why it wont let me update my phone someone please help ive been trying for ages.

This is normally due to your phone being branded to a network and the update not being approved.
If your phone is branded it may be worth a call to the Network to check.
John32

Nokia 920 Windows update killed my phone

I woke to the phone wanting to update Windows, been a Sunday morning I proceeded. After eventually completing the update the phone says its in flight mode, if I take it out of flight mode it locks up !, i do have at least WiFi access. If i go to phone or text it bounces back to the home screen. Any application that will run locks the phone and I need to do a 3 finger reset to get it back.

Use the Nokia Software Recovery Tool to recover your
phone if you have software or software update problems. If your phone is
not responding, it appears to be stuck or is not starting you can try
to recover it at home before initiating a repair.
Nokia Software Recovery Tool
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Asha certificate invalid according to phone'...

My nokia asha 301 does not connect to wi-fi all it says is ''certificate date invalid according to phone's date". Please help

Because the Nokia 301 is not a Asha, are you about a Nokia Asha 501 or Nokia 201? Or is this a Nokia 301 for sure? If the date is correct, please, go for the Nokia Software Recovery Tool on a Windows computer.

Nokia Software Updater - nsl_host_process.exe - ns...

I get the following message
"Nokia Software Updater has attempted to connect to the internet but has failed three times. This could be because of a poor-quality, slow, or intermittent internet connection, or restrictions due to a firewall
If requested by your firewall, Nokia Software Updater needs the following applications to gain access to the internet:
nsl_host_process.exe
nsu_ui_client.exe"
I have a good internet connection.
I have disable my Firewall!
What else could be wrong?
Please I need urgent Help!!! (If possible in Portuguese)

I almost don't believe it. It looks like they did again. RM-357. First there is an update (which I find out about by accident, not from Nokia despite signing up for their MyNokia email), but Nokia Support Updater gives faulty and inaccurate error messages about trying to connect three times and failing, or about a firewall issue (which was turned off and had allowed access to the required files anyway) and about Internet connection speed (which is high, and as high for a friend of my who also has an e71 but a different RM number) to update. Time wasted trying to troubleshoot a Nokia problem.
Then, again without notification, the update disappears. Suddenly 200.XX is the latest version. Then, and again without notification. 300.XX reappears. With the same errors. Looks at my phone, tells me there's an update, then won't download and install. Two different computers, two different highspeed connections, latest Nokia PC Suite version.
As I said earlier, I would rather have no update than waste my time with one poorly rolled out, especially since this phone is aimed a business users who want their phone to work and can't waste time trying to make Nokia's software work. This is definitely souring my experience of the first, and at this point, probably last, Nokia I will buy. Perhaps Nokia has forgotten there are a couple of other companies (Blackberry, Apple) that also make pretty good devices, and seem to have update systems that function. Why do I learn of updates for the iPhone more easily than for the one I own?
Get your act together Nokia.

Software Recovery Tool : Lumia

Please a request
please add search button in your both recovery tool
Lumia Software Recovery tool and Windows Phone Recovery tool
as adding product code search is very helpful
like i have lots of lumia
and one lumia is in office and i know the product code
i can enter the product code in search bar and can download the firmware - when i am getting high speed
please please add a product code search botton
example : see in screenshot
@Aakash006sharma
( Microsoft Enthuasist - Tech Expert )
if you like : press star button
Attachments:
Screenshot (172).png ‏141 KB

The company does not support the end-user changing software variants, and so your wishes are unlikely to be granted. Your screenshot shows a version of the software intended for retail use only, and as it is a non-commercial package, ease of use is a low consideration.

Help I Have A Problem With Nokia Software Updater

Hi
I have This Problem With My Software
Please Show Me any Way To Fix it
Note 1*:I Used This Software on thisComputer but when i chang my windows it doesnt work
Note 2*:after that when i used software (once time) it didnt work because of that i changed my windows
Attachments:
1.JPG ‏24 KB

first its ok
then
translation:
For a better connection please insert the usb-cable directly in to the computer and not trough a usb-hub or -keybord or a dockingstation of a laptop.
Nokia Software Updater has tried downloading the software, but this is failed 4 times.
Its posible that it can be caused by a bad, slow or instable internet connection.
This failure can also occur because we have maybe a problem with our servers.
try later again
i tried it on 2 PCs one with vista and one with XP plz help me
Message Edited by progunnl on 13-Mar-2009 02:50 PM

Nokia Software Updater Doesn't Start

I need help I'm using windows 7 and today I saw that Nokia Software Updater has been updated to work on windows 7, so I downloaded, installed everything appeared to be perfect but when I double-clicked to open it or right click and pressed run as admin it started the loading but nothing more the loading keeps on and on and doesn't open the program itself! Please help me...BTW I right clicked it and pressed run troubleshoot and one of the error's found was incompatibility..I don't understand.

/t5/Software-Updates/Cannot-use-the-latest-version-of-Nokia-Software-Updater-or-Ovi/td-p/682135
Check that thread
If you find my post helpful please click the green star on the left under the avatar. Thanks.

I downloaded the os 6 by wifi and when the phone restarted it told me to plug into itunes. I did that and the iphone software update has been stuck on '70 hours remaining' for the last 3 hours. Help!

I downloaded the os 6 by wifi and when the phone restarted it told me to plug into itunes. I did that and the iphone software update has been stuck on '70 hours remaining' for the last 3 hours. Help!

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Nokia Software Recovery has Bricked my Phone!

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