Nokia Software Updater doesn't recognise phone

I've just downloaded the Software Updater 1.4.3de and tried but it always complains "Connected phone was not recognised". Nokia PC Suit 6.68.9.0 recognises my E65 correctly. "*#0000#" on th phone shows "2.0633.65.01, 03-10-07, RM-208, Nokia E65". What's wrong?

Guess that makes sense re the IMEI number and also it doesn't have the white Nokia label which usually has the Made in Finland sign......it has a large green label that says BA1
Oh I'll have no problem getting a refund.......I know where he lives and I'm sure Trading Standards will be interested in him as he also sells Tag watches......for £50
Thanks for the info

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N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
In Windows Hardware Manager (or Units manager, not sure of the english translation) of Windows XP, "Nokia GSM Phone USB Modem" gives the following error message: "The unit is not working as it should as Windows cannot load the necessary drivers for this unit (Code 31)." Under "Portable Devices" in Hardware Manager/(or Units manager?) the error message "This unit cannot start. (Code 10)" appears for the unit "AndersMobil".
I followed the guidelines on the internet reinstalling Nokia PC Suite and Nokia Software Updater, removing and reinstalling the drivers, but Nokia Software Update still doesn't find the phone, and the same error messages appears in Hardware/Units manager every time.
What do I do?
Regards,
Anders
By the way, I sent an e-mail to Nokia support about this but they still haven't answered although it's been a long time since.
Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
Kind regards,
Anders

N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

N95 Nokia Software Updater can't find phone, but P...

Hi,
The Lastest version of Nokia Software Updater can't find my phone(connected via USB). But Nokia PC Suite connects to my phone. Very weird.
I'm running windows vista business, Dell Laptop.
I have checked(using product code:0548763), and my N95 Firmware can be upgraded to v12.#, currently firmware is v11.#
I have disabled my windows firewall, and unistalled my McAffee anti-virus.
I think the issue might be with vista, because i successfully upgraded my phone on windows XP from v10.# to v11.#
But then PC Suite shouldn't work, on vista? I tried adding NSU to data execution protection exclusion list.
Can anyone help?
Thanks
Dasdk

i dont think the problem is with PC OS ..
i have xp and i cant upgrade my N 95 ..
it sometime shows Phone not recognized and sometime it sshows unable to retreive phone info....
this update thing sucks man !!

Nokia Software Updater Doesn't Start

I need help I'm using windows 7 and today I saw that Nokia Software Updater has been updated to work on windows 7, so I downloaded, installed everything appeared to be perfect but when I double-clicked to open it or right click and pressed run as admin it started the loading but nothing more the loading keeps on and on and doesn't open the program itself! Please help me...BTW I right clicked it and pressed run troubleshoot and one of the error's found was incompatibility..I don't understand.

/t5/Software-Updates/Cannot-use-the-latest-version-of-Nokia-Software-Updater-or-Ovi/td-p/682135
Check that thread
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Nokia Software Updater Doesn't Work.

I try to use nokia software updater and it doesnt work. So I decided to re-install it and then try and still it doesn't work. All I get is an error message saying "critical software components are missing, please re-install" time after time.
Why in the hell dont nokia just make the latest firmware available for download without having to use the **bleep** nokia updater software. I need some help guys.

hi,
Im having the same problem. Im have windows vista home premium 32 bit
Anyone got any ideas?? Its really frustrating
regards
Dale

Software update doesn't recognise internet

Since my computer last updated (some time in July), software update has stopped working.
For example, itunes is repeatedly informing me of a new update, but then software update, after trying to check for new software comes up with an error message stating there appears to be no internet connection and directing me to network diagnostics which says everything is fine, at which point software update quits.
This error occurs on both home and work internet connections (regardless therefore of proxy settings) and everything worked fine until July.
Is it possible to get an older version of software update back somehow using time machine? Or do I have to redownload via the mac website the latest version of Snow Leopard to try and fix this.
I am the only user on this computer and am administrator.

It is not my ISP-it does not work on both a university network, a cable service provider and a normal home internet connection-i.e. in every possible type of network I connect to. I have not changed my internet configuration or anything-it simply stopped working after my last major OS update (must have been quite large as it took about 20 minutes for my old computer to install it on restart).
Pinging swcdn works fine.
Pinging swquery and swscan does not work. I guess this must be the problem.
I can download files from the apple website fine. Its just a bit annoying to have to remember to go to the website.

Safari won't work and Software Update doesn't recognise internet connection

I'm using Safari Version 4.0.3 (4531.9) and it won't browse to any website. I initially thought it was a problem with Airport so I unplugged and restarted my Airport device but Safari still wouldn't work. Then I noticed that I was still getting email and when I tried Firefox it worked fine. So I thought perhaps I needed a software update for Safari but when I tried to run Software Update it said it couldn't connect to the server and to check my internet connection. I clicked on the Network Diagnostics link which came back saying that my internet connection was fine. I then Googled a bit using Firefox and saw some posts which suggested move the .plist files out of the Library/Preferences folder. I've moved the com.apple.Safari.plist and com.apple.SoftwareUpdate.plist for all users. But it still hasn't helped. What should I try now?

Hello Michael, and a warm welcome to the forums!
I'm using Safari Version 4.0.3 (4531.9) and it won't browse to any website. I initially thought it was a problem with Airport so I unplugged and restarted my Airport device but Safari still wouldn't work. Then I noticed that I was still getting email and when I tried Firefox it worked fine.
Great clue FF uses different DNS & Proxies than Safari that uses Sys Prefs...
Try putting these numbers in Network>TCP/IP>DNS Servers for the Interface you're using...
208.67.222.222
208.67.220.220
Then Apply. These are safer/faster than most ISP's DNS numbers, and have been patched against DNS poisoning.
https://www.opendns.com/homenetwork/start/device/apple-osx-tiger
Open System Preferences>Network>Configure>Proxies Tab, make sure none are set, like for HTTP & HTTPS.

Nokia software updater won't upgrade firmware for ...

Hi,
I've seen that there's an updated firmware version for N95 8GB from v11.
I just bought the phone from Three in the UK. My phone has firmware version 11.0.026. When I use the Nokia Software Updater it says that this firmware version is the latest. I've also used this website to check for an update but when I put the code it says that I have the most recent version.
Does anyone know how can I update to the latest version?
Phone type:
RM-320
Nokia 95 (93.03)
Thanks,
Yiannis

The nokia software updater doesn't allow you to update because it's network branded. Most networks don't bother approving new updates leaving their customers stuck with old firmware.
Until three UK decide to update (which could be never) then you are stuck with what you have got. They still haven't allowed owners of the old N95 to update to v20 which was released 4 months ago.
Message Edited by psychomania on 19-Mar-2008 09:52 AM

While updating the software from 6.1.3 to 6.1.4 on iPhone 5, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in.

While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
Regards.

Try this
iOS: Device not recognized in iTunes for Windows

Nokia Software Updater cannot update my phone

Hi,everybody
I have Nokia N70 . Yasterday, I wanted to update my phone
but when I opened Nokia Software Updater and prss next twic
show this massage ( Detecting Your phone ) this massage take
1 hour and half or more time
more information :
I use windows vista . I used Nokia PC Suit . it was On
I'm sorry . I know my English not good but it one way
can i write in Nokia discusions
Regards
Enable

16-Dec-2008 12:50 AM
x_p_s wrote:
If you are on 02 and got your phone from CWH it is most likely unlocked.
Two points here.
Unlocked and locked is not the issue here. The issue is operator branding. A phone can be branded and unlocked.
Secondly, CPW seem to have their own product codes for phones, which means that updates for phones bought off them are just as late as if the phones were operator-branded.
If you want a generic phone with early access to updates then CPW is not the answer.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

6124 clasic: Nokia Software Updater - Phone is no...

Nokia Software Updater -> Phone is not supported
6124 clasic
v04.34
RM-422
0565716
Image
Message Edited by dinkkk on 17-May-2009 07:59 PM

Don't worry 6124 Classic mobile users. Nokia has not yet release any new upgrade for this mobile so NSU giving you that message. Once new upgrade will available via NSU you have to download new version of NSU at that time. So wait and check "Can I update?" link in Nokia website for new firmware upgrade release information.
If you like my post then give me "Kudos" star...

5800: Software updater can't find phone

So yeah, the Nokia Software Updater can't find my phone, and the "in-phone" updater gives me an Connection Error. Nokia PC Suite detects my phone just fine, although the Connection Center doesn't.
I'm connecting through a USB directly to the computer.
Any tips? I've updated everything, from drivers to software, and also reinstalled everything twice already. I'm just out of solutions.

If you've the latest firmware version, you have to wait till a new update comes available for your device.
http://www.nokia-asia.com/support/download-software/device-software-update/can-i-update
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Updating nokia3110c with nokia software updater - ...

I tried to update my nokia3110c with nokia software updater but failed every time. I think it is because of poor quality of my internet connection. My network provider doesn't support the update using phone . Is their any other way to download an install the updates. Because I can download other files without any problem. Or how I can change the settings to fix this problem

If you are unsuccessful at updating your phone via NSU, as it does require a stable and decent internet connection speed as you have stated, then explore other options such as updating at a friend or other family member's house on their computer. If you are still not having any success, then visit your local Nokia Care Centre and get them to update your phone to the latest firmware available.
If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!

Nokia Software Updater Issue

Hi Dude,
Hope someone will reply my queries here.
1) If i m not wrong, Nokia Software updater came along with Nokia NSeries PC Suite 2.0 / Nokia PC Suite is v1.4.0 enUS. If i connect N82 along with NSeries PC Suite, it (NNPCS) recongnise that new firmware is available for N82 as 11.0.117. But when i check the availablity of latest firmware in NSU 1.4.0 it wont detect my phone first of all....
2) In Nseries PC Suite, if i check for any recent updates available for any application, it says no updates available, but Nokia Software Update, we got the New version as 1.4.23 enUS from Nokia Site. Why NNPCS Nokia NSeries Update Manager does not recognise that NSU got new version 1.4.23 ?
Am i doing anything wrong here? :-(
Guys anyone please respond ?

Hi phonatic
I can't unfortunately directly answer your query, however there were problems with NSU v1.4.14en which would not self-update when v1.4.23en was released. I don't know whether this issue was perpetuated in "N" Series PC Suite. See "News" in NSU site: http://europe.nokia.com/A4577225
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Software Updater doesn't recognise phone

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