Nokia Software Updater Doesn't Start

I need help I'm using windows 7 and today I saw that Nokia Software Updater has been updated to work on windows 7, so I downloaded, installed everything appeared to be perfect but when I double-clicked to open it or right click and pressed run as admin it started the loading but nothing more the loading keeps on and on and doesn't open the program itself! Please help me...BTW I right clicked it and pressed run troubleshoot and one of the error's found was incompatibility..I don't understand.

/t5/Software-Updates/Cannot-use-the-latest-version-of-Nokia-Software-Updater-or-Ovi/td-p/682135
Check that thread
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N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
In Windows Hardware Manager (or Units manager, not sure of the english translation) of Windows XP, "Nokia GSM Phone USB Modem" gives the following error message: "The unit is not working as it should as Windows cannot load the necessary drivers for this unit (Code 31)." Under "Portable Devices" in Hardware Manager/(or Units manager?) the error message "This unit cannot start. (Code 10)" appears for the unit "AndersMobil".
I followed the guidelines on the internet reinstalling Nokia PC Suite and Nokia Software Updater, removing and reinstalling the drivers, but Nokia Software Update still doesn't find the phone, and the same error messages appears in Hardware/Units manager every time.
What do I do?
Regards,
Anders
By the way, I sent an e-mail to Nokia support about this but they still haven't answered although it's been a long time since.
Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
Kind regards,
Anders

Nokia Software Updater Doesn't Work.

I try to use nokia software updater and it doesnt work. So I decided to re-install it and then try and still it doesn't work. All I get is an error message saying "critical software components are missing, please re-install" time after time.
Why in the hell dont nokia just make the latest firmware available for download without having to use the **bleep** nokia updater software. I need some help guys.

hi,
Im having the same problem. Im have windows vista home premium 32 bit
Anyone got any ideas?? Its really frustrating
regards
Dale

Nokia Software Updater will not start at all

I have updated Nokia PC Suite today.
Everything is working except Nokia Software Updater.
The program will not run - it just hangs there?
Please help.
Solved!
Go to Solution.

I have found out how to solve the problem.
Download and run Nokia PC Suite Cleaner - then download and run Nokia PC Suite then download and run Nokia Software Updater.
It worked for me.

Nokia Software Updater doesn't recognise phone

I've just downloaded the Software Updater 1.4.3de and tried but it always complains "Connected phone was not recognised". Nokia PC Suit 6.68.9.0 recognises my E65 correctly. "*#0000#" on th phone shows "2.0633.65.01, 03-10-07, RM-208, Nokia E65". What's wrong?

Guess that makes sense re the IMEI number and also it doesn't have the white Nokia label which usually has the Made in Finland sign......it has a large green label that says BA1
Oh I'll have no problem getting a refund.......I know where he lives and I'm sure Trading Standards will be interested in him as he also sells Tag watches......for £50
Thanks for the info

PC Suite - Nokia SW updater doesn't start

When I try to select the SW updater the suite replies with an error message. Please, see attached file. My phone is 5800 Xpress music

You could delete it and install the most recent version of ovi suite.

Nokia Software Updater for N71

I have a Nokia PC-Suit installed with Nokia software updater, I was able to update my firmware till latest version,
Recently when I started Nokia Software Updater, it asked me that an update is available (for the updater), When I selected to download and install, after that Nokia Software updater is not starting at all!
I tried reinstalling PC-Suit, Software updater etc... but did not help
Please somebody help me
Thanks in advance
Regards,
Harsha Kodnad

I had the same problem but then I downloaded NSU update directly from nokia website (not from Nokia pc suite) and it worked. It will create a new icon outside PC Suite. Let me know if it works for you

Nokia software updater won't upgrade firmware for ...

Hi,
I've seen that there's an updated firmware version for N95 8GB from v11.
I just bought the phone from Three in the UK. My phone has firmware version 11.0.026. When I use the Nokia Software Updater it says that this firmware version is the latest. I've also used this website to check for an update but when I put the code it says that I have the most recent version.
Does anyone know how can I update to the latest version?
Phone type:
RM-320
Nokia 95 (93.03)
Thanks,
Yiannis

The nokia software updater doesn't allow you to update because it's network branded. Most networks don't bother approving new updates leaving their customers stuck with old firmware.
Until three UK decide to update (which could be never) then you are stuck with what you have got. They still haven't allowed owners of the old N95 to update to v20 which was released 4 months ago.
Message Edited by psychomania on 19-Mar-2008 09:52 AM

N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

Nokia software updater problem

I just have installed Nokia Software Updater for N80 Internet Edition.
I followed the instructions, The firmware version of my N80 were going to change from 4.0632.0.38 to 5.0719.0.2.
Almost at the end of the process, I had to take out the battery, then disconnect the usb cable, after that put the battery, turn on the phone and connect the usb cable.....
But, at this time.... the phone didn´t start up....
I am really worry because even though I tried to charge the battery, the phone doesn´t turn on any led.... I´s now a dead phone....
Please help me with some advices.....

Hi kinzo
Unfortunately things are not looking good. Firstly try leaving battery out for 5 minutes and then replace.
Secondly you might like to look at post from nando61 just input "N93 update fix" into "Search Discussions" at top right of screen. Although different S60 phone to yours, it seems to be a question of whether NSU can be "tricked" into reading phone so that software can be re-loaded.
It appears to have worked on an N70, N73 and N93 so far apart from loss of data unfortunately!
It may however be a small price to pay if you have a "bricked" "N" Series and a visit to a Nokia Service Centre neither practical or feasible.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Error 1904 while installing "nokia software update...

Hi, i've just downloaded the new nokia software updater v.1.4.70en but while im trying to install it shows me an error saying :
" Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\cmn_usbdcm.dll failed to register. HRESULT -2147220473. Contact your support personnel" and another " Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\dtl.dll failed to register. HRESULT -2147220473. Contact your support personnel.".
I put ok and it continues the installation and then it finish.
But the problem is that if i go to the nokia software updater it does not find my phone! Im working on my windows xp sp2 laptop. I also tried on my windows vista laptop and it gave me the same errors! I have no firewalls or antiviruses to block anything! if somebody can help me i would be very gratfull!
I have an nokia E90 V.07.24.0.3 and i want to update it to the last firmware!
Thank you, Olivier!

I have just encountered the same/similar problem and spent an age trying to find a solution both here and through Google with no success. The good news is that after a bit of trial & error I have managed to resolve the issue with a very simple workaround
When installing NSU, continue through the installation until presented with the error message.
Here, grab a pen and paper and note down the full path of the .DLL causing the problem.
Now continue to install (ignoring the error) by clicking on the right arrow.
Once insallation is complete, open the start menu and select 'Run'
Here you need to type "regsvr32" (without quotation marks) followed by a space then the full path of the file you have noted from the error message. (Note - the path should be in quotation marks). As an example, below is exactly what I typed to resolve my issue
regsvr32 "C:\Program Files\Common Files\Nokia\Tss\ProductApiLoader\ta_productapiloader.dll"
Now open NSU and update your handset.
Good luck and remember to feed back your results on this thread for the benefit of others.

"Software update" doesn't do anything whatsoever!

I have run "Software update" on my new Intel Mac Pro (10.4.9) successfully. Today, no matter how many times I select it from the Apple menu of Finder, the "Software update" doesn't do anything: no error, no "checking at Apple", nothing! Has anyone seen this, and what can I do to make it work again?
Mike

Go to System Preferences/Software Update, and
initiate it from there.
aha! That worked - great, thanks. Do you know why it stopped working from the Apple menu?!?
It should start working from
the Apple Menu after you do. To prove it, as SU
begins to run from System Preferences, click on the
Finder, then select SU from the Apple Menu. It should
immediately bring you to the SU window.
nope - this one didn't work. I tried clicking on it from Apple while it was "checking" and nothing happened. But after it was done checking, it did bring up the "new software is available for your computer" window.
So, it's not the end of the world since I can now run it from System Preferences, but it's kind of worrysome that it just stopped working. Also, does this mean it won't happen automatically (on a schedule)?
Mike

Nokia Software Updater - Error 1720

Hi, I would be very grateful if anyone could help with the following problem:
I have downloaded Nokia PC Suite - this works fine..
When I try to download Nokia Software Updater, I receive the following error:
"Error 1720: There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action Kill_process error -2147217407, : Line 5, Column 1, "
Could anyone please advise what I can do. (I am not very technical - so any basic advice would be appreciated!)
I am using Windows XP - Home edition. I have a Nokia 5800
Thank you

If you experience behavior such as application errors or scripts that used to work are no longer working, you may have a corrupted WMI repository. To fix a corrupted WMI repository, you have to reinstall WMI. Follow these steps:
For Windows XP Service Pack 2
Click Start, Run and type the following command:
rundll32 wbemupgd, UpgradeRepository
This command is used to detect and repair a corrupted WMI Repository. The results are stored in the setup.log (%windir%\system32\wbem\logs\setup.log) file.

Updating nokia3110c with nokia software updater - ...

I tried to update my nokia3110c with nokia software updater but failed every time. I think it is because of poor quality of my internet connection. My network provider doesn't support the update using phone . Is their any other way to download an install the updates. Because I can download other files without any problem. Or how I can change the settings to fix this problem

If you are unsuccessful at updating your phone via NSU, as it does require a stable and decent internet connection speed as you have stated, then explore other options such as updating at a friend or other family member's house on their computer. If you are still not having any success, then visit your local Nokia Care Centre and get them to update your phone to the latest firmware available.
If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!

Availability of Nokia Software Updater for Microso...

Microsoft Windows 7 has been launched since October and a month has passed, yet Nokia being the top 3 mobile phone company in the world, is yet to release a version of the Nokia Software Updater that is certified for Microsoft Windows 7.
Microsoft Windows 7 has been long released to manufacturing and to MSDN customers before the official product launch. However, it seems Nokia, being such a big firm, does not have proactive software development practise nor is it customer-oriented to keep customers waiting for >1 month for its software to be compatible/certified working on systems running Microsoft Windows 7.
Posts keep mentioning weeks, wait..... But yet no representative or spokeman of Nokia can stand up and provide a specific timeline/roadmap. Is that all what a global MNC is capable of?

-register at http://betalabs.nokia.com
-download the compitable version of nokia software updater:
http://betalabs.nokia.com/apps/nokia-software-updater
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

Nokia Software Updater Doesn't Start

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