Nokia Software Updater doesnt detect my N97 Device

When I plug my phone into my PC via PC Suite mode, the PC Suite software immediately sees the phone and fires right up. I can backup data, send texts through the PC, etc. without an issue.
However, when I try and run Nokia Software Updater to load the newest software, the Software Updater can't find the N97 device. I updated to the newest version of Updater (straight off the Nokia website) and it doesn't make any difference; it just doesn't see the phone (and I've tried in every different USB connection mode).
Please Help, I'd love to update the software, I've been told it improves a lot of things on the phone. Also I've read that it could be that I'm simply not allowed to update this software just yet? It might need to be approved by my provider first etc, is this true?

Try Ovi Suite.
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I'm new here but following discussions closely.
I'm have the same problem with the update of my N95-1.
Tried (and tired of) reinstalling several times.
I'm using latest version of Vista on a Dell Inspiron 531 with most recent updates installed.
Up till this last firmwareversion no problem with connections whatsoever.
Tried all tips before execpt the one with the reinstallation of previous NSU versione replaced bij last one. Can't find this previous version and I am skeptical about the solution.
The only addition I can make is the installation of the PCsuite for Nseries. Bluetooth function was't perfect en deinstalled this with regular PCsuite (latest version).
I'm out of options and look forward to solution without trial and error. If everything fails trying to look for 'clean' XP machine elsewhere.
To me it looks like a bug in the NSU because of number of reports that have been posted, also on other fora.
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Nokia Software Updater Say's my device is incompat...

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Just out of interest are you running vista,

Nokia Music (v1.3) doesn't detect my N97 device

Nokia Music (v1.3) doesn't detect my N97 device!! how can i do or how can i trasfer my music from pc to the device?

Can you make sure that the service servicelayer.exe is running in you active service library?
Run > services.msc > find servicelayer.exe make sure it's enabled and running. If it is restart the service whilst the phone is plugged in.
Does that make any difference?

N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

New Nokia Software Updater "BETA"

Welcome to the Nokia Software Updater, a Windows application that you can use to get the latest device and application software updates. The Nokia Software Updater is a basic application just for updating and recovering software.
This release candidate supports device application updates and one-click update experience. This release also has totally new look and feel.
After you have updated your device software*, please give feedback on the forum.
Any critical improvements needed will be included in the actual release, while smaller items will be fixed in coming releases. We would like to hear especially if you have any problems with the device application updates. We would like to also get your comment about the new look and feel.
* As with any software update, please be sure to follow the on-screen advice before starting the update process to avoid possible data loss.
YOU CAN DOWNLOAD IT FROM HERE:
http://nds2.betalabs.nokia.com/NokiaSoftwareUpdater/NokiaSoftwareUpdater3Setup_EN_3_0_72.exe
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

waiting for it
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

ERROR IN NOKIA SOFTWARE UPDATER 2.5.2(LATEST) For ...

Hi everyone. I yesterday installed Nokia Software Updater 2.5.2 (LATEST) on my PC Running-
Windows 7 ultimate 32-bit build 7600
No ovi suite installed.
I had some problems in my new software V50 of Nokia 5800.
I tried to reinstall the firmware but there is no option to reinstall as earlier versions of NSU had.
But in help file of that NSU(5.2.5) it is written that-:
''After the phone has been detected and identified and the update information checked, Nokia Software Updater displays a summary on the PC screen. If you want to continue updating your phone software, click the Update button. It is also possible to reinstall the same software version that is already in the phone.
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Please guys help me out.

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Trouble with Nokia Software updater software

Hi
I have trouble with my Nokia software updater.
It "freezes" in detecting your phone picture.
Everytime there is a new version of NSU and first time I run it after installing/upgrading it works fine. But when I run it one more time it freezes.
Anybody who could help me???
I have a Nokia N80
Regards
Ståle

tried reinstalling the software?
what is ur pc spec? does it meet the minimum requirements
Blackberry Bold

N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
In Windows Hardware Manager (or Units manager, not sure of the english translation) of Windows XP, "Nokia GSM Phone USB Modem" gives the following error message: "The unit is not working as it should as Windows cannot load the necessary drivers for this unit (Code 31)." Under "Portable Devices" in Hardware Manager/(or Units manager?) the error message "This unit cannot start. (Code 10)" appears for the unit "AndersMobil".
I followed the guidelines on the internet reinstalling Nokia PC Suite and Nokia Software Updater, removing and reinstalling the drivers, but Nokia Software Update still doesn't find the phone, and the same error messages appears in Hardware/Units manager every time.
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Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
Kind regards,
Anders

Nokia Software Updater - Error 1720

Hi, I would be very grateful if anyone could help with the following problem:
I have downloaded Nokia PC Suite - this works fine..
When I try to download Nokia Software Updater, I receive the following error:
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If you experience behavior such as application errors or scripts that used to work are no longer working, you may have a corrupted WMI repository. To fix a corrupted WMI repository, you have to reinstall WMI. Follow these steps:
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Availability of Nokia Software Updater for Microso...

Microsoft Windows 7 has been launched since October and a month has passed, yet Nokia being the top 3 mobile phone company in the world, is yet to release a version of the Nokia Software Updater that is certified for Microsoft Windows 7.
Microsoft Windows 7 has been long released to manufacturing and to MSDN customers before the official product launch. However, it seems Nokia, being such a big firm, does not have proactive software development practise nor is it customer-oriented to keep customers waiting for >1 month for its software to be compatible/certified working on systems running Microsoft Windows 7.
Posts keep mentioning weeks, wait..... But yet no representative or spokeman of Nokia can stand up and provide a specific timeline/roadmap. Is that all what a global MNC is capable of?

-register at http://betalabs.nokia.com
-download the compitable version of nokia software updater:
http://betalabs.nokia.com/apps/nokia-software-updater
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

Help I Have A Problem With Nokia Software Updater

Hi
I have This Problem With My Software
Please Show Me any Way To Fix it
Note 1*:I Used This Software on thisComputer but when i chang my windows it doesnt work
Note 2*:after that when i used software (once time) it didnt work because of that i changed my windows
Attachments:
1.JPG ‏24 KB

first its ok
then
translation:
For a better connection please insert the usb-cable directly in to the computer and not trough a usb-hub or -keybord or a dockingstation of a laptop.
Nokia Software Updater has tried downloading the software, but this is failed 4 times.
Its posible that it can be caused by a bad, slow or instable internet connection.
This failure can also occur because we have maybe a problem with our servers.
try later again
i tried it on 2 PCs one with vista and one with XP plz help me
Message Edited by progunnl on 13-Mar-2009 02:50 PM

Nokia Software Update issue

Hi,
I am using Nokia PC Suite 6.85.14.1 on my XP 32 bit. I have nokia software updater version 1.4.23en installed on my pc(laptop)....My nokia cable driver version is 6.86.9.0
I tried to update the software of Nokia 95 which has latest version. But my phone was not detected by Nokia Software updater, whereas my phone is detected by Nokia PC Suite on my pc. I have 10.x bla bla version of Nokia N95 on my phone, i guess 20.x bla bla is the latest version.Any clues?

Hi cricfancy
Firstly you don't say whether this is network branded or "generic" version N95 but sometimes going from v10 to v20 without the incremental v11 and v12 on NSU might not work.
That said I had aweful problems with NSU v1.4.23en with Xp, ultimately I had to un-install every Nokia application, clean registry and start again re-installing NSU which also downloaded PC Connectivity solutions at the same time; but my problems may have been purely coincidental.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Software Updater Issue

Hi Dude,
Hope someone will reply my queries here.
1) If i m not wrong, Nokia Software updater came along with Nokia NSeries PC Suite 2.0 / Nokia PC Suite is v1.4.0 enUS. If i connect N82 along with NSeries PC Suite, it (NNPCS) recongnise that new firmware is available for N82 as 11.0.117. But when i check the availablity of latest firmware in NSU 1.4.0 it wont detect my phone first of all....
2) In Nseries PC Suite, if i check for any recent updates available for any application, it says no updates available, but Nokia Software Update, we got the New version as 1.4.23 enUS from Nokia Site. Why NNPCS Nokia NSeries Update Manager does not recognise that NSU got new version 1.4.23 ?
Am i doing anything wrong here? :-(
Guys anyone please respond ?

Hi phonatic
I can't unfortunately directly answer your query, however there were problems with NSU v1.4.14en which would not self-update when v1.4.23en was released. I don't know whether this issue was perpetuated in "N" Series PC Suite. See "News" in NSU site: http://europe.nokia.com/A4577225
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Software Updater doesnt detect my N97 Device

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