Nokia Suite - does not connect

halo......
i have installed nokia ovi suite web installer version..3.4.49 and i connected my nokia c5-00 mobile in phone suite mode. all are working except the damn ovi store. while i am trying to download a theme from the ovi store ( on the browser of PC) it is directing to the ovi store on the OVI SUITE and is trying to connect to store. later it is showing message that it " couldn't connect to the server" . Iam unable to know what exactly was the reason. anyone help me plzzzzzzzzz...............
the series of snapshots are attached along with this mail. plz help me
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nokia2.jpg ‏141 KB
nokia3.jpg ‏60 KB

Problem solved.
Solution:
My antivirus was configured to scan SSL protocol but it's root certificate has expired.
In my case just an AV update solved. If it is not possible for you, you can possibly put https://account.nokia.com/ in something like an "exclusion list" in your AV or FW.

Similar Messages

Nokia suite does not connect with my 6300

Could anyone help please, the problem is straight forward, there is a padlock beside my phones name.
Could it be something i am not doing on the phone side?

Problem solved.
Solution:
My antivirus was configured to scan SSL protocol but it's root certificate has expired.
In my case just an AV update solved. If it is not possible for you, you can possibly put https://account.nokia.com/ in something like an "exclusion list" in your AV or FW.

Nokia Suite does NOT backup map favorites. Belle u...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem onto 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have many of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.
Note: cross posted under Discussions Main Page > Software > Nokia Suite

I might suggest a Wi-Fi connection for access to the 'net, but let me assume that storing anything on a different server is not an option. So, what remains...
The least expensive, and simplest, method would be for you to buy any second Nokia phone that runs Nokia Maps. I use Nokia's Phone Switch technology to transfer all my maps data to a second phone. I'll have to do it again, so I can give you specific instructions on the "how", but the bottom line is it does work.
As to importing and exporting GPS Coordinates, I learned by accident that you can enter favorites by using GPS coordinates - and can also find the coordinates for something you have already entered.
A free program that I think is invaluable for using Maps on a Nokia, especially the N8, is "LeGPSData2". I used their older version for years, until the certificate expired and I was unable to upload it to my N8, but the new version is considerably better. You might find a way to do other things you mentioned with that program - and if not, you might suggest them (import/export) to the program author.
If you are as careful as you suggest you are, don't you have backups that you've already done on your PC? Have you tried to find your GPS data in those backups?
I can't speak for others, but regardless of what Nokia saiys would or woud not happen during the phone update, I don't "trust" any of it. I did my own backups two ways, as a complete bacakup on the PC, and as a phone backup on the memory card. I "think" but can't confirm, that the GPS data was backed up by both of them.
You're right - Nokia should fix the Belle installation script to also backup and re-install the maps data, if there is something wrong, but on my phone it did it all correctly following their instructions (in addition to my other backups, which I never needed).
If I get some free time, I'll see if I can get the import/export to work using Maps and LeGPSData2. It would be nice to do this to one location, multiple locations, or all locations. It would be nice to send this data to another phone directly, or to save it as a file.

Nokia Suite does NOT backup map favorites. Belle ...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada and I have little use for it. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem on to 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have some of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada and I have little use for it. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem on to 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have some of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.

Nokia 5230 does not connect with USB

When I plug the cable in my phone and notebook, the phone asks me to select the connection type. I select PC Suite. I have downloaded the latest version, but PC Suite does not connect with my phone.
I use Windows XP Home Edition SP2
I don't have a clue about the cable type, but it fits.
There is no SD card in it
Does anyone have a solution to this problem?

In that case, uninstall all Nokia related software and drivers with Revo, clean the registry with Ccleaner. Reinstall the latest PC Suite, turn off antivirus during install. Reboot the PC. Start PC Suite and then connect the phone in PC Suite mode.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
http://www.filehippo.com/download_ccleaner/
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Nokia Suite does not see saved messages

Hi! I transferred a part of the messages in my Nokia 6303 to phone' s folder Saved Messages, and since then the troubles began.
1. I can not move any sms out of the Saved Messages folder, for example, it is not possible to send them back to Inbox folder or any place else.
2. Nokia Suite does not see some of those saved messages- they appear as empty boxes there, despite I can read them on my phone.
Can I restore all messages downloaded to Nokia Suite, making them readable?
How can I move the sms from Saved Messages folder on my phone?
Can I tranfer sms from Saved Messages folder of my Nokia 6303 to another phone (even not Nokia)?

Hi Nicksimper,
Welcome to the Nokia Discussion boards!
First could you do a soft reset on your phone by entering *#7780# into your phone’s keypad. The default password when prompted is 12345. This reset will NOT erase any data, but revert settings back to original. Also, ensure you have the latest firmware by visiting this page and the latest version of PC Suite by following this link here.
The following link provides extensive information for managing your messages on Nokia devices using Nokia PC suite.
In order for you to move messages out of the “Saved messages” folder, you will have to create a new folder in the same directory, but you will not able to move messages back into your inbox. To move your saved messages to another non-Nokia device, you can forward the messages via SMS.
Hope this helps and let us know how it works out.
Regards,
haZey
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

E71 - Nokia PC Suite - does not connect ? unable t...

I installed Nokia PC Suite (v7.1) on my PC's:
Connected Nokia E71 with USB-cable
(Mass Storage > Via Windows Explorer I can see the directories on the memory card of the E71)
Problem-1: Nokia PC Suite gives error: "unable to find device"
(while phone is unlocked, USB mode is not applicable)
Problem-2: Also Nokia Software Updater does not work (cannot find device)
Happens both on XP and Vista PC.
In other words... I can't access my E71 at all. Who knows a solution ?

Hi, i just ran into the same problem with the "Device Not Found" I will give the steps for what fixed my problem.
Connect the phone to your computer via data cable. Select "Connect Pc to Web". Then, inside the folders run the installer.exe** and select Repair instead of Uninstall. Now your device should work like a charm.
**If the installer.exe interrupts you saying that the version installed on the computer is newer than what you are trying to install and exits itself, you will have to go to control panel to uninstall Nokia Pc Suite and reinstall it with the phone you plan on using so it will be the correct version. Even after you reinstall Nokia Pc Suite you may have to run the installer.exe a second time and select repair before it will work. I did anyways.
I hope this fixes your problems you are having. Also the reason it is hard to get tech support for stuff like this is because when you can connect your mobile internet to the pc you can use a lot of data because you have more access to things. Eventhough you may have an unlimited data plan most if not all companies will ban your phone possibly without notice if you use more data then they want you too. Also tethering, which is what we are all trying to do. Is illegal for most if not all phone companies. Always best to read the Terms and Conditions.
As far as the USB not beeping when connecting the cable. I didn't hear mine either but it worked but if yours isn't working try this: Start -> Right-Click Computer -> Properties -> Device Manager-> Check all USB devices to make sure they are working properly and you may need to reinstall them.
Please reply to let me know if anything worked. If it did please check solution button to allow other people to find my post. Thanks for any replys to my post.

Nokia suite does not recognize my Internet connect...

My Nokia Suite doesn't recognize the Internet Connection available with my desktop. Though I'm able to access the internet, my suite says "No Internet Connection Available". Any pointers to resolve this?? Plz help
I use Nokia Suite 3.3.86
~Cheers,
Kamesh

Hi All!, enabling log feature i can find this in the log: "isLanAvailable(): LAN is not available."
log file content:
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 132, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): LAN is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): End
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 267, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Modem connection through CTI-plugin is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): End
[11:44:36:311] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): End

Nokia 3500c does not connect to internet

Dear all,
I have nokia 3500c handset( and service provider is airtel india).
I connected it to my computer(window Vista ) through Nokia PC Suite 7. I can transfer files and pics from phone to computer and viceversa but when i want to use it for internet purpose, the one touch access of PC suite giving the message that “the selected device is not connected! Please connect the device ad try again”.
though I can use internet on my handset and also i received mobile setting from service provider that i saved.
Please help
Thank you.

Hi imranafsari,
While connecting the handset with PC Suite which mode you are selecting (like nokia mode/pc suite mode/data trasfer mode etc), i dont know exactly what all the modes you can connect your 3500c with pc? Whether the problem is that One Touch access does not detect your phone is connected. If that is the case, right click on Computer icon on desktop -> Manage -> Device Manager -> Modems. Check if it has got the Modem installed for 3500c. Once its confirmed that you have got 3500c modem got installed on your PC, goto One touch access and check if you see the phone is connected. If phone itself is not detected then uninstall Nokia PC Suite, Connectivity cable driver, PC COnnectivity solution and then run some reliable PC Suite cleaner which will erase unwanted registries from your pc, which were caused by PC Suite. Install 7.0 pc suite from Nokia.com site restart your pc and then try to connect One touch access...

Nokia Suite does not offer latest phone software u...

Nokia website shows latest software for C7-00 is 111.040.1511. My phone is using 111.030.0609.
Nokia Suite (3.7.22) offers a couple of minor software additions, such as widgets, but does not show the later phone software available.
How do I get it to see and offer the latest software?
C7-00 Vodafone UK
E71 O2 UK
6300 Vodafone UK
6300 & N97 - resting

Availability of update depends on Product Code / Region. Also, for Network locked devices, update is possible only after an approval from the Operator.
Did you also check thru' FOTA ..(i.e. Software Update option available on your Phone - Refer P. 104 of the User Guide ) ?
If No update is available thru' both FOTA and Nokia Suite.. As per the reasons mentioned above, even if an update is released by Nokia, it need not be for your Device.

Nokia 3600 does not connect with isync.

In Mac's list of 'Supported mobile phones in Mac X 10.4, 10.5...', NOKIA 3600 is listed as compatible.
So I bought this phone. It prouves however impossible to synce. A dialog box says (tanslated from Dutch) 'not supported by isync'. Neither Bluetooth nor USB works. Shall I try to return my phone to the seller, or is there a solution?

In that case, uninstall all Nokia related software and drivers with Revo, clean the registry with Ccleaner. Reinstall the latest PC Suite, turn off antivirus during install. Reboot the PC. Start PC Suite and then connect the phone in PC Suite mode.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
http://www.filehippo.com/download_ccleaner/
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Nokia Suite does NOT restore apps installed in e: ...

Just proved this on the 808, and previously on the 700.
It backs them up but it doesn't restore them.
Apps installed on C: (which is a stupid thing to do because c: space is so limited on most Nokias) get backed up and restored OK.
Apps installed on E: get backed up but don't get restored. Their config tends to get restored, and when they are re-downloaded (assuming you can still download it and the .sis has not had its certificate expired) and reinstalled on E: their icons appear in their original place on the screen.
This is a big weakness of the Nokia Suite, because given the rate at which apps are disappearing from the Symbian scene, a lot of people will find they can't recover their backups.
I wonder if a separate backup of E: would solve this?

hi mate,
you can leave feature feedback over at Nokia Beta Labs, as they have just pushed out a beta of the next version of Nokia Suite: http://betalabs.nokia.com

Nokia suite does not show latest software version

Today while browzing Nokia site happened to see new phone software version. When I checked through Nokia suite it was showing the software version that was already installed in the phone.
Do anybody else who own a 701 came across this anamoly
If my post has helped you please click the white star on the right
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Screen shot 3.png ‏49 KB

babdi wrote:
The point is most of users use Nokia suite as a safe means of software upgrade.Besides OTA updates cost more money than internet upgrades. Those who dont have 3G will have to wait for hours and keep the phone plugged in to a charger and they cant use the phone till software upgrade is complete.
Nokia should ensure that all upgrades are available simultaneously across all channels and atleast thro' Nokia suite 1st.
The point is most of users use Nokia suite as a safe means of software upgrade. - No, OTA is safer than using Nokia Suite since you do not overwrite the whole firmware but just the upgraded/added bits.
Besides OTA updates cost more money than internet upgrades. - Not if you use Wifi, as recommended for OTA updates
Those who dont have 3G will have to wait for hours and keep the phone plugged in to a charger and they cant use the phone till software upgrade is complete. - So why own a smartphone if you don't have 3G or access to Wifi ? Surely the situation you describe is the minority exception rather than the rule ?
Nokia should ensure that all upgrades are available simultaneously across all channels and atleast thro' Nokia suite 1st. - Now that will be expensive for Nokia and can only lead to more delays if you insist on simultaneous release across all delivery channels.

Nokia Suite does not support MMS and calender??

When do we get support for MMS and calendar / tasks?
It has worked in versions prior to Ovi Suite, bad not to get it to work 2012 ;-)
Nokia have posted in other forums that it is planned for several years now.

I run Nokia Suie version 3.5.34. In this version I see symbols for MMS messages. Unfortunately The content is ZERO after I sync with my phone despite the fact that I have several hundred MMS messages in my Nokia N95 8GB.
I have also tried to establish the Smart Groups. These could in theory find my old MMS messages and sort the based on various criteria. Unfortunately this is useless since the content is still ZERO after I sync with the phone.
I have also had this problem with different Nokia software (Ovi, PC Suite). Now my phone has around 4000 SMS and MMS in it and is slow and useless. I really need a backup and organizing function that works on a PC! When I delete the messages one by one on my mobile it takes me about 45 seconds per message!!! I do not have the time and patience for this **bleep**.
To Nokia: Can you help??

Nokia 5800 does not connect to 3g

Hello Everybody,
I have just switched to 3g services here in chennai,india(BSNL btw) and i am having issues with my 5800 to connect... If i select UMTS, there is no signal for the network,whereas if i select dual mode i get only GSM. I have tested the sim card on my n73 and 5700 and both work fine in 3g without any issues. I have an indian bought version of the 5800 and the product code is 0575590- RM-356
I have tried formatting my phone with *#7370# and reinstalling the firmware to no avail. My firmware version is v30 and i don't have an option to update it. Can you help me out here please? i am out of my mind and i do not know what to do. have been trying for 3 days now.
Any suggestions or fixes?
Thanks a million,
Sriram Ramaswami

As I know, this is a country problem not a phone one
As I was told from expert, India uses a band of 800 mhz when 5800 uses 900,1800,1900,2100 (( three of them ))
so there is a problem with the networ, the phone isn't compitable with it
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Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

Nokia Suite - does not connect

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