Nokia Suite no longer recognises N9 after upgradin...

I have been regularly using Nokia Suite 3.2 with my N9, and so I recently upgraded to Nokia Suite 3.5. After some initial problems getting ownership of the Nokia file in the ProgramData folder, the install worked however now when I connect using 'Sync and Connect', Nokia Suite doesn't recognise my N9 - I can hear the sound notification of the phone connecting with the computer, followed almost immediately by the same sound notification of the phone disconnecting from the PC.
I'm running Windows Vista 32bit and having used system restore to roll back the install to version 3.2, I now cannot connect my N9 via Nokia Suite 3.2 either.
I've tried different cables to no avail. I do not have Bluetooth on my PC to try. I now cannot connect my N9 and my PC.
How do I fix this?
Solved!
Go to Solution.

I seem to have had some success. After getting over the usual language and accent barriers with Nokia Customer Care, and after convincing them that Nokia Suite 3.5 was actually compatible with the N9, they suggested I repair both the Nokia Connectivity Cable Driver and also the PC Connectivity Solution file.
After doing this, Nokia Suite 3.5 still wasn't recognising my N9. Re-installing Nokia Suite wasn't an option as it would mean deleting all the info stored in it (texts, contacts, etc), some of which are not stored in duplicate on the phone.
I decided instead to try repairing Nokia Suite via Windows, and to my thanks, this seems to have worked. At present all is well and Nokia Suite is now talking and recognising my N9 as it did in v3.2.
What is probably the most puzzling thing to come out of this is that in searching the web for a fix, it became very clear that Nokia have a lot of issues across the board in getting their phones to connect and talk to their UI's on computers.
The fact that they have maybe three to four separate UI's (PC Suite, Nokia Link, Nokia Suite, Ovi Suite) which only seem to be suitable for certain phones is archaic in my opinion. Surely it's time for Nokia to pool their resources and R and D into one UI that is functional across the board and across their phone range?
I think that would make the user experience a more friendly and enjoyable one.

Similar Messages

Nokia Suite won't recognise my Nokia C5

As I understand OVI has been succeded by Nokia Suite - and my phone as well as PC have the latest versions of the software. Can anyone help - unable to synch!
Thank you

Could you please provide us the system properties and log files?
Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z
We will check the log files.
Thank you!
Cheers,
Marina
Nokia Suite team
Click on the Star Icon below if my advice has helped you!

N97 disconnects from Nokia Suit when battery is fu...

My N97 connects fine to Nokia Suit as long as the battery requires charging, once the charge light indicator goes out, nokia suit is disconnected and will not connect via USB no mater what.
I get the ping pong sound when USB is connected but no announcement on N97 to select connection type.
Run down the battery and everything is perfect.
Its a windows 7 PC and the same problem is apparent at my office and home.
Any ideas?
Thanks

Oh okay.
Is there a way to access the hard drive of the phone without it turning on? There's photos, video clips and texts I'd like to save.
Or is the harddrive fried too? If say the phone was to be repaired, would they have to replace everything internally? ie, more or less end up with a new phone anyway?
Thanks.

Nokia suite wont sync messages after phone update

Nokia suite recommended me to upgrade my Nokia C2-01 phone, and after this was done it no longer sync new messages to the Nokia Suite application. I am disabled and purchased a Nokia phone just to be able reading my messages in my computer (since I can’t hold the phone in my hands) so this is now downright chaotic for me!
The pop-up box at the bottom right of Windows still announce when a new messages/SMS is received, but they never appear in the Nokia suite after the upgrade.
Edit: Just discovered some messages sent by friends are synced, but not all SMS I receive.

Check whether the latest Beta version of Nokia Suite makes any difference. You may download it from here . For downloading the installer, you need to log-in using the SAME credentials that you use on this Forum ...
...also, have you set Auto Sync in the Nokia Suite ? If so, try manual sync ..after connecting the phone to PC, in Nokia Suite -->Messaging .. click on SYNC at the bottom next to the phone icon and see if it works ...

After software update ipad is no longer recognised in itunes? just sign on screen showing cable. othewise dead...

after syncing i was asked to update software to %.01. Now itunes no longer recognises ipad and screen on ipad only shows cable...otherwis dead..

Try the information found in this link;
http://support.apple.com/kb/TS3281

Error 83860075 after install of Nokia suite 3.3.86

After upgrade to Nokia suite ver 3.3.86 I am unable to sync calendar between Outlook (ver 2003, 11.8169.8172 SP3) running on WinXP SP3 and my e71. Option to sync phone, calendars and tasks, is greyed with the message "To sync your calendar and tasks between your phone and computer, first open Microsoft Outlook and fill in the settings for your Outlook profile" As I have not changed any profile settings I do not know what is missing as I haven't changed anything at the Outlook end.
I had to have an IT colleague with administrator rights on my PC install this Nokia suite upgrade. I'm not sure if this is significant.
Can someone advise how I can get my phone and calendar re-sync'ing ?
(Why does Nokia suite always insist that you must upgrade ? If I could have stayed with the version I was happily using, I would not have this problem !)
TIA
John.

Hi John,
Please do check your sync settings from Nokia Suite Options and make sure they are up to date. For some reason it's known that sometimes (quite randomly) Nokia Suite settings do disappear while updating to a newer version.
Cheers - aatu

PC no longer recognises my iPhone after trying to update to iOS 5...Help!?!?

When returning from popping out of the house, as the Back UP and Update was taking forever, I came home to find that my iPhone has updated to iOS 5 but failed to Restore itself. On top of this my PC no longer recognises my iPhone and issues a message 'USB Device Not Recognized'. Now I have tried several attempts at fixing this, reinstalling iTunes, disabling and re-enabling USB Drives but nothing seems to work. So I am now left with an empty phone, no contacts nothing, which can't even connect to my PC.
Any Ideas???????????????????

I had the same problem, I shut down the computer, disconnected it, etc... nothing helped. I went to the Apple store and they fixed it by restoring my phone to factory defaults and then updating. When I got home I connected to Itunes and it synched all my information back to the phone. If you have synched your information to Icloud you have to do it there!

Cannot Connect to Nokia Suite

Hi,
As my Nokia was running bit slow, i did a hard reset by pressing *#7370#, the phone was not connected to PC. After the phone was restarted, I cannot connect to the Nokia Suite on my laptop. It seems it cannot even realise that a phone is connected through USB. Please help.
Thanks

@Worldwar
If you change USB connectivity mode on C5-00 user interface to "mass storage" mode does your PC recognise it in this mode?
Happy to have helped forum with a Support Ratio = 42.5

Trying to Update E7 to Belle Nokia Suite insists p...

Greeting
I am trying to update my E7-00 to Belle.
I keep on getting the following message
Your Computer is running low on space
Then a long message comes below it and insists I must have 1.5 gig on my \\s drive.
Says a little lower you need to you need to delete or move 0mb from your \\s drive
Firstly my pc has 29 G free on C
The network share's have 21 G free
What is this "\\s" the update keeps referring to ?
See attached pic for more info.
Thank you for your help
Godfrey
Solved!
Go to Solution.
Attachments:
nokia.png ‏11 KB

The same issue emerged when I attempted to update N8-00 to Belle using windows pc with over 100GB free space. Installation was initiated from Nokia Suite 3.386 with backup location set to c:\temp. After the initial backup, which appeared to be successful, the install program announced that drive W: is running low on space, as others have reported, and offered retry or cancel options. The install program does not appear to recognized the defined backup folder location.

Unable to update E63 firmware via Nokia Suite

Hi,
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png").
Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009
02-06-2010
RM-437
(c) Nokia E63-1 (308.06)"
I'm an advanced computer and mobile user and can perform specific system tasks. If there is any solution to the above issue, please let me know.
Thanks in advance.
Regards,
Amit Kumar Singh
Solved!
Go to Solution.
Attachments:
Installation file validation.png ‏127 KB
Preparing to install.png ‏131 KB
Install Screen.png ‏128 KB

Well, it was disheartening to see that Nokia didn't provide new NSU direct link. Had to get an older version from non-Nokia site. Though after install it updated itself to a newer version but would've really appreciated if Nokia would've provided NSU as official download.

Nokia Suite failing to download maps

Ok. I am using 5800 xpressmusic. Today (30.06.2012) I updated my Nokia Suite to the latest version. My phones software version is up to date too. After update I decided to update my Maps too. But during update it said " no internet connection" and stopped to update process. There were no internet connection loss at that time because I was surfing internet. I tried again. This time it opened the list of maps (because my maps has gone during failed update process) But it could not download any maps. Nokia's circle is turning but no data is transfering. I tried Nokia Suite from Nokia Beta labs. After that I uninstalled/reinstalled nokia maps from my phone... But noting helped.
This is my screenshot: http://i47.tinypic.com/2h3sfix.jpg
Ps: I installed my backup file from today before all off this but nothing has changed
Solved!
Go to Solution.
Attachments:
untitled.JPG ‏69 KB

@hoverkraft
After un-installing Nokia Maps you may have to backup all data upon your 5800XM and reset device to "Out of box" state by keying in *#7370# followed by 12345 (default Nokia lockcode unless altered by user).
Your 5800XM is running Ovi Maps v3.06 not v3.04 as would have expected map of Turkey to be a bit larger?
Assuming that you have http://nds1.nokia.com/files/support/global/phones/software/ ovi_maps_installer_3.06_11wk23_b05_s60_5...installed upon device you can use latest 0.2.43.103 map data.
You might need to delete E:\cities + .qf file then re-start Maps application to re-create necessary folder structure for Nokia Suite to recognise.
As a last resort maps for Turkey could always be manually installed by downloading and decompressing Turkey
Happy to have helped forum with a Support Ratio = 42.5

Archiving through Nokia Suite goes wrong

please help.
i was tryting to archive my messages from the inbox to a folder i made on the phone. i selected the messages and tryed to move them to that folder. yes, it went wrong, all the selected messages are now in drafts. every message from where ever ends up in folder drafts. i tryed to export them to a csv file, and add the phone number they came from and then import them in the inbox, that fails too. please help...it is important for me to archive those memorable messages to folder of my choosing to keep them for a while longer.
i have nokia 5800 music express, latest romupdate, nokia suite is also latest update.

Have you tried to restart Nokia Suite (from File->Exit) after you have entered proxy credential?

Nokia Suite can't see music on my N8

Hi!
After Belle update Nokia suite can't see the music sotred on my N8 phone. Any ideas how to fix this ?

Hi Elad 17,
If your iPhone 4S is no longer showing up in iTunes on your computer, you may want to take a look at the following articles:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
- Brenden

IPod classic (20gb) no longer recognised on laptop.

Hi. My iPod classic 20gb is no longer recognised on my laptop and consequently can't download from iTunes etc. I've tried trouble shooting tips with no joy. My origninal cable is not great but still able to charge using it most of the time. I have tried with my iPhone cable but with no response. Does the iPod classic (20gb) need a specific cable? Thanks for any help.

Hello Wraggs,
I had the same problem with the same model iPod. At first my laptop would not recognize the device; after a while it also stopped taking a charge at all.
First see that you're using a cable of at least 1 amp output. (Many are only .5a.) Even though my iPod has been repaired (see below), I still have to use the 1a to get it to charge and connect.
If that doesn't fix the connectivity problem, it's probably the same issue as mine - some of the 40-some connector pins in the iPod's port were apparently bent and not making proper contact with the charger pins. (Lesson learned: I'm now very careful to plug it in perfectly straight.) Had to call in the big guns for that one: I found a parts-only, identical model iPod on eBay (ensuring from the seller that the charging port actually worked), had a geek-inclined relative swap out the non-working battery and hard drive for my own, and have had no problems since. That method is iffy and depends on you or a friend being able to mess with it, but it's a lot cheaper than buying a new iPod.
Hope either of these tips help.

IPAD1 is no longer recognised by my MAc. Itunes freezes when I restart everything. My iphone 4 works fine. How do i fix this?

My IPAD1 is no longer recognised by Itunes on my Mac deskop. I have follewed the steps recommended by Apple Support aand sometimes after shutting everything down & restarting Itunes briefly recognises my ipad before freezing. Thereafter it sometimes recognises an Ipad is connected but says it cannot identify it. THe message readds "An iPad has been detected, but it could not be identified properly. Please disconnect and reconnect the iPad, then try again." Dsiconneceting & reconnecting achives nothing. However the Ipad does receive a charge from the Mac
This started after updating some Apps, and the next sync advised me that there had been issues syncing Apps. Then this problem started.
How an I reconnect my IPAD so Itunes recognisese it?. THere is no problem syncing my Iphone4s

- Look at the dock connector on the iPad. Look for abnormalities like bent or corroded contacts, foreign material and cracked or broken plastic.
- Reset the iPad. Nothing is lost
Reset iPad: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Make an appointment at the Genius Bar of an Apple store.

Nokia Suite no longer recognises N9 after upgradin...

Similar Messages

Maybe you are looking for