Nokia support by nokia lumia 720

Nokia Lumia 720

Hi, muhardymuchtar. How can we help you? We'd appreciate it if you can give us the complete details of your concern. Keep us posted.

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NOT GETTING NOKIA LUMIA 720 LCD DISPLAY

Sir
I have approached Nokia Care(now Microsoft) in Bhubaneswar, Odisha, India.
I have approached 3 Nokia Care centers, but no one was having the glass of Nokia LUMIA 720.
I have also asked them, can I give order to get the glass replaced? They directly told me a big NO.
Now, as a customer, I have to use the phone.So, I want to get advice how can I replace the broken screen?
Thank you

The 720 has been out of production for some time, maybe there is a shortage of parts. The best thing to do is call the netional support line, explain your experience to them, and ask if there is anything they can do to help. Call (area code) 3030-3838, I assume the number hasn't changed.

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

Nokia Lumia 720 four times at Nokia Care within 5 ...

Dear Nokia people
I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma
Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

How to clear temp file in nokia lumia 720

hi last one month i am using nokia lumia 720. internal memory is very low bcs of installing app so i need to clear temp files in internal memory pls help me for this issue
Solved!
Go to Solution.

Have you tried Lumia storage check?

My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
Since yesterday, i am facing this issue. Its 1 month old mobile.
Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

Nokia Lumia 720 down volume button not working aft...

Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
Not sure what to do ? Like it will get resolved with an upcoming update or an hardware issue ? Should I need to check with the Nokia Care.
I already tried to do a soft reset thrice but it still the same. Someone please help !
Thanks in advance.

Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

Bug in Nokia Lumia 720

Bug in Nokia Lumia 720" which i was using,After completion of my downloaded app"Java Tutorial" & i started to open this suddenly, my Wi-Fi connection got problem & i have been found a bug on it.
Attachments:
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Does it get sorted if you uninstall the subject application ? If so..the problem lies with the application and not the phone ...
..but before that confirm that you are connected to the Internet .. You may try after rebooting the phone. Also un-install and re-install the application and try again ..

Known Issue in Nokia Lumia 720 - Virtual keys stop...

Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000.... Is there any permanent solution? pls help

Did you try any troubleshooting steps ?
1.Simple Reboot
2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

Problems with ICQ Nokia Lumia 720

There's a problem with ICQ on Nokia Lumia 720. The fact is that being minimized (not closed) it loses connection, after maximizing it, you have to launch the program again. Who faced this problem, did ya find any decision?

Ask the developer of the app. It is not part of the OS nor is it a Nokia developed app.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

NOKIA LUMIA 720 DIFFERENT SETTINGS MENU

HI THERE. RECENTLY I GOT A NOKIA LUMIA 720. THEN ONE FINE DAY I MET A FRIEND OF MINE WHO ALSO HAS THE SAME MODEL BUT PURCHASED ABOUT 3 MONTHS BACK. WE WERE BROWSING EACH OTHERS PHONE & THEN WE BOTH REALISE THOUGH ITS THE SAME DEVICE AND BOTH ARE FROM INDIA. THE PHONES HAVE A BIT DIFFERNT MENU IN SETTING OPTION.. THIS WAS SHOCKING.. THOUGH THE FIRMWARE VERSION WAS SAME BUT THE EXTRAS+INFO WAS DIFFERENT.. WHAT I FOUND WAS MY PHONE WAS MANUFACTURED IN LAST MONTH ONLY BUT HE HAS A UPDATED NOKIA ENHANCEMENT VERSION.. BUT WHY AND ON CHECKIN NO UPDATES ARE AVAILABLE??? WHAT COULD BE THE REASON EVEN AFTER BEEN THE SAME MODEL HAVING DIFFERENT VERSION.. AM ATTACHING PIC FORM BOTH DEVICES... IS MY PHONE OUTDATED??THANKS IN ADVANCE..
NO OTHER MANUFACTURER CAN BEAT NOKIA WHEN IT COMES TO HARWARE,INNOVATION AND WINDOWS PHONE !!!
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Or you may install the Lumia Pusher application on your device thru' the attached QR code and check for Updates ..
Attachments:
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Nokia Lumia 720 capacitive button light leak

I just bought Nokia Lumia 720 a week ago and i discovered the capacitive button has light leaked to the display above.
The display is so beautiful and i like it but the light leak is annoying especially when the display is showing dark colour.
Anyone has this problem?
Attachments:
20130530_234248.jpg ‏75 KB

Its a minimal light leak wouldn't bother me tbh,however you can return the device to point of purchase for replacement,dont forget your receipt.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Armoured Case for Nokia Lumia 720

Hi
I've recently been given a Nokia Lumia 720 to use a a work phone and last week I leaned over a desk and cracked the screen. My colleague cracked his a couple of weeks ago. I've been given a replacement, but told if I break it again, I'll have to pay for it. I'm now afraid to use the phone as it seems a bit fragile, even with it's rubber case.
My wife has an Otterbox for her Ipad to protect it from the kids. I've scoured the internet, but can't find anything similar for the Lumia 720. Are there any armoured cases available for this phone?
Cheers

You could use one of those leather type cases with a front flap. They will offer all round protection. Usually the longer the phone is on the market, the more choices you will have. It also does no harm to contact manufacturers such as otterbox and let them you you are looking for a case. Might just push them into releasing one sooner.

Nokia Lumia 720 Software update

Update 8.0.10327.77 or 8.0.10328.78*
why above update is not available for nokia Lumia 720.
my phone is currently running on 8.0.10211.204
i wanted to know if that update is available for nokia Lumia 820 then why its not available for 720 please reply

The release for updates is phased. Your 720 will be offered the update when it gets to its turn. Incidentally none of my WP8 devices have been offered the update yet.

Free medical dictionary for nokia lumia 720

Why free medical dictionaries are not available for free for nokia lumia?android provides wide variety of dictionaries,but not by windows?is it planning for this facility on new updates of nokia lumia 720?
Solved!
Go to Solution.

I didnt have idea about this.i was so disappointed to know that nokia lumia does not have medical dictionary,as i belong to medical field.Though new nokia smartphones are nice,i would prefer nokia to modify the old software..some features of old nokia phones were so flawless.
anyways,thanks a lot for the reply!

Nokia support by nokia lumia 720

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