NOKIA TECHNICAL SUPPORT

Helpful? NO!!!! I wish they know what they were talking about or least aware of the problems we been having with our Nokia 6682 phones! This is really ridiculous! I haven't been able to use my phone for months because it went offline and I had to update the firmware, except I can't because it requires 256RAM Memory. Nokia should take their time and go through these "discussions board"
/discussions/board/message?board.id=swupdate&thread.id=507&view=by_date_ascending&page=1

Ok. good commend. you are right. here are the answers:
I live in USA/California.
I have called the tech. Countless times. I have called them so many times that my cellphone bill doubled last month and I had to call at&t and ask them to please reduce the fee. I have called at least on one issue more than 50 times. I know you might say well why do you keep on calleing them if you get no answer. I have no other choice. I have to get my cellphone fixed. on one other issue I called the tech support 20 times (two weeks) before (John) who is an employee there told me the most basic thing to do and fixed my issue.
I have only Called and not emailed
last time I called was today. and some guy politly told me he does not know the answers to my issuse. so I thanked him. I hung up and called back and a woman told me she also does not know the answer but she is going to find out and get back to me.
I'll know by monday if she has any answers.
my map Appliation freezes so I send my phone in to get it fix . I recive the phone back yesterday and it still freezes. I have never been more frustrated and disappointed at the same time. after all that time and money, no help.
I finally leanred from here that I am not the only one with this issue and others have it to. and most likely it is bc of the latest update.
out of every 9 people I talk to one person has the answer or at least tries to find the answer
And unfortunately you can not talk to the same person

Similar Messages

  • Beware!! Nokia technical support in Singapore can ...

    I just purchased my unlocked Nokia E71 3 weeks ago ($300. plus) and have gotten horrible service with all 3 levels of Nokia technical support in Singapore. They were completely inept of assisting syncing Nokia e71 with Mac, though Nokia's website claims that this is possible with their necessary 'plugins' downloaded off their website. 
    My experience was that a Level 3 tech support in Singapore told me to trash my 'isync application'.. when he really meant to say to 'trash the Nokia isync plugin' and download/reinstall. Well... after trashing my isync application as I was told, I no longer had it on my Mac and without it there would be no syncing of ANYTHING, even with Nokia's plugin download. I even verbally second guessed the guy on this but he assured me that thrashing the 'application' was the only way to get the syncing to work.
    Now the only way to get my isync back is to uninstall/reinstall all my software and reboot all Apple utilities.. like when i first purchased my computer. At this time this is not an option for me until i go to my other residence in England where i have my software, i'm in the USA now. I tried to restore my isync from my time machine, but now I believe it is corrupted as I cannot synchronize contacts or calendars with this restored isync application. I'm assuming i have to sit tight until i get back to England to do a proper reinstall.
    While I was trying to figure out this whole mess I would call Nokia tech support for advise and they would say it was Apple problem and when I called Apple Care they would say it was Nokia's fault. Actually just yesterday a Nokia Level 3 tech support named Chris in Singapore asked me AGAIN to trash my isync application, because he said it was too new of a version and i needed to download an older version from Nokia's website, knowingly.. i knew he meant the Nokia isync plugin and not the isync app!! What is wrong with these people- where are they being trained!
    I just hope when i get to England and uninstall/reinstall all my Mac's hardware, I can isync my E71. It seems ridiculous to have such an expensive phone if I can't to this and also the implication would mean Nokia is fraudulently advertising their mobiles to Mac users. 
    On another note Apple needs to get together for us international dwellers.. to be able to purchase authorized unlocked iphones. 
    So BEWARE of Nokia technical support if you are a Mac user. 
    Best luck.

    synth_fg:  come again??  I'm confused on what u r asking??  Do u have any clue or idea of how I can get my isync restored without doing the Utilities Disk uninstall/reinstall, if so i'd like 2 know?  
    I've got isync 'restored' on my Mac right now from Time Machine but it appears it got corrupted...i can't make it work and i get this message (below) as if it is not completely 'restored' completely.  Apple Care said that corruption must've happen when i trashed it... which was the request of the Nokia tech support...  
    Thursday, August 6, 2009 8:50 AM
     Synchronization of the following data is disabled on your phone: Contacts. Please enable them on your phone, or disable them in iSync.
     Device synchronization failed. 
    What I figure is I need to restore the Utilities disk when i get back to London.  Hopefully then my isync software application will work/sync with my new E71.  If not then i'll know it's a problem with the mobile.

  • Nokia Poor Technical Support - Beware

    I purchased this phone a week ago. I have a POP 3 email account that I connect to. I have 2 emails that I check. I check email on 2 laptops, 1 tablet, 1 phone. I found after a week that the Nokia 928 was deleting the emails from the server and that I could not get those emails once deleted on my other devices. (My 3 year old HTC Droid did not do this) I called Verizon service who sent me to Nokia. Nokia said it was not their problem and sent me to Microsoft. Microsoft said it was not their problem and sent me back to Nokia. I said no, it was a software problem and Nokia said they didn't make the software. I was sent to another phone number in Microsoft that turned out to be "Supplemental Parts" support and the guy said sorry he couldn't help me and DIDN"T know who I should call. Nokia "dropped" the call the first time when being transferred and I had to call back and go through the whole phone tree again. I'm certain the call was dropped by the customer agent because he didn't want to deal with this.
    This all took about 45 minutes of ME having to make the calls and get shuttled back and forth. I finally called Verizon back and said I want my old phone back, which they did. I took the 928 back and got a full refund. BTW, the initial Verizon support person opened up the on-line manual, which I already had, and started reading out loud through the email setup section. That really instilled a sense of trust in me.
    So, there are three problems here:
    The Nokia 928 can't perform a simple years old email setup function
    Verizon can't technically support the phone
    Verizon is not taking charge of their support and is willing to send customers off to other "vendors". I feel Verizon should have taken this issue, chased it down for me, and gotten back to me with an answer.

    Recently I started having the same issues - email being deleted from my e-mail service provider's server by Microsoft phone Lumia 928 & I could not even find the deleted emails under server's trash folder.  I do not want my emails deleted by the phone.
    I do not see any recommendations to correct this issue.  Does that mean I need to delete POP e-mail accounts just to keep my e-mail on the server??  If yes then, the windows phone is not worth owning.  To the best of my knowledge this is not an issue created by Nokia.
    Currently I found an unefficient  way to keep my emails on my email provider's server but then why do I need this phone if it is nothing but a problem? A Sync issue/bug???
    It would be great if someone from Verizon and/or Microsoft could clarify this issue.

  • Can Technical Support That responds to my question???

    *15 years using Nokia  i did not find this problem .....
    *my brother who lives in New York said that I would buy the greatest mobile device.
    *IPhone
    *He bought the device and sent it to me in Egypt.
    *Found in the device What i wish.
    *And suddenly two days ago the audio was completely gone.
    * i.e when someone calls me there is no sound of the ringing tone.
    * when i play a song there is no sound either.
    *since i acquired the device i did not do anything detrimental to the device.
    *Not Jailbreak or cydia.
    *Only free software.
    *i've searched for two days on internet this problem and did not find any solution.
    *was it a mistake to purchase the device?
    *The problem exists at the site of Apple.
    *No solution
    https://discussions.apple.com/thread/3470125?start=0&tstart=0
    More than 93019 Views 113 Replies
    For the same problem.
    *Without a response from the company or technical
    To resolve the problem.
    *Tell me what i do?????
    *Please i can't deal with any of my calls.
    *my business is delayed because if this problem.

    This is not Apple here. We are users just like you that attempt to answer technical support questions from other users. You may have found yourself with quite a problem. If there is a warranty issue with your phone, the warranty is not international. You would have to return the phone to someone is the US to take to the Apple store for warranty questions. This is one of the problems faced by individuals that purchase phones in a country other than the one they intend to use the device. Any device is subject to the possibility of a problem. If you have encountered one, then your only option is to do as I mentioned and return the phone to the US. Apple will not accept phones shipped to them and will not ship them outside of the country they are warrantied in.
    Check the user guide at http://manuals.info.apple.com/en_US/iphone_user_guide.pdf and see if you can attempt any of the user troubleshooting steps and get your phone working again.

  • Nokia N80 support for MSI Blueplayer

    Hi,
    I have a Nokia N80, and a pair of i-tech bluetooth stereo headphones.
    I have been waiting in hope for about 6 months now that MSI would support the N80 in Blueplayer. on the 17th of June a SDK 3.0 version came out which actually runs on the N80, but sadly it cant play to the headphones - it says "MP3 playback is not supported".
    Does anyone know when the N80 will finally be supported in blueplayer?
    Thanks,
    Robert

    Other MSI Products - before posting, please read
    Quote
    There's a good possibility that as this is a user-to-user forum, and no-one from MSI visits here, there are no answers yet, or nobody is able to help you yet. In that case, your best option is to contact MSI Support themselves, and see if they can help you with your problem.
    Global Technical Support: MSI Online Service Zone
    UK users can use this online form for local help: MSI UK Support - Other Products
    If you want to contact your local MSI office, you should follow this link: How to contact MSI.

  • Ask for technical support

    i have a Nokia 3250 my camera function was not properly working.
    actually camera function gives "feature not supported" this massage
    pleas resolve thise issue or give me proper technical support.
    when i was enroll my phone in to Nokia care for the same problem
    but the technician was not responded me proparly and he can't able to
    solve the issue please reply me very soon.
    Thank you.

    You will need to send this to a nokia care point this is an obsolete device no and there maybe no support left this is probably why you got that message.
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Is there any way to contact verizon with a detailed cell phone technical support question?

    Is there any way to contact Verizon with a detailed cell phone technical support question?  I prefer e-mail so as to provide details (like I am trying to provide here).  I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
    I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT.  AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
    Here is my issue:
    Chat transcript removed as required by the Verizon Wireless Terms of Service
    BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
    So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
    The Culprits:
    Reddit News Free: 160 MB foreground / 0.96 GB background
    Android OS: 0 MB foreground / 1.18 GB background
    Several unnamed applications: ~ 350 MB
    Screenshots:
    The massive data spike
    Android OS data usage
    Reddit News Free data usage
    Weird unnamed processes
    Detailed timeline:
    5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
    8:04 PM: 50% of data allowance used (txt msg)
    8:31 PM: 75% of data allowance used (txt msg)
    8:58 PM: 90% of data allowance used (txt msg)
    9:13 PM: 100% of data allowance used (txt msg)
    10:05 PM: Got the text messages and immediately put the phone into airplane mode
    10:30 PM: Took screenshots
    10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
    11:00 PM: Left phone in airplane mode, went to sleep.
    The questions:
    What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
    If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
    What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
    I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
    all 13 comments
    best 
    [–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
    All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
    I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
    But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
    Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
    Edit2: If you want to live dangerously, you could try running:
    #kill -9 12289
    That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
    The ps command could also be of use, but probably not.
    permalink
    [–]lechnito[S] 2 points 1 year ago
    I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence... 
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    parent
    [–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
    That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues. 
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    parent
    [–]lechnito[S] 2 points 1 year ago
    The largest directories are:
    DCIM: Normal looking photos (90,825 KB)
    Android: Primarily map cache data (64,846 KB)
    If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
    permalink
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    [–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
    Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS. 
    permalink
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    [–]mistrbrownstone 0 points 1 year ago
    DCIM: Normal looking photos (90,825 KB)
    Was it trying to auto-upload pictures or video to G+?I ******* hate that.
    permalink
    parent
    [–]lechnito[S] 1 point 1 year ago
    Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first? 
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    parent
    [–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
    There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9. 
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    [–]lechnito[S] 1 point 1 year ago
    Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog? 
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    [–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
    I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg. 
    permalink
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    [–]sh0nuff 1 point 1 year ago
    Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages. 
    permalink
    [–]kindofabuzz -4 points 1 year ago
    Quit installing pirated apps. 
    permalink
    [–]lechnito[S] 1 point 1 year ago
    That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

    You used the data.  Verizon can not see what it was sued for.  However your phone can see whats apps used the data.  go to settings-data usage- there will be a place that says data usage cycle.  line the dates up with your cycle.  then there will be a bar graph below that   extend bother white bars one all the way to the left and one all the way to the right.  after those are extended below that will be a list of apps,  there should be one that used over 2 gb and that will show you what app used that data in her purse

  • TS1538 Hi technical support Team of  Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately   

    Hi technical support Team of Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
    I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window   I did try to with Mac of my friend,
    Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
    Whatever on internet information like go to  cmd and run as administrator  to make change hosts file
    Like ipconfig/flushdns everything  everything  what I can….  but I dint get good results and  good information about this error
    Somebody told me this is hardware problem, I make change my battery and charging connector too.
    I don’t know what to do next.. because  I don’t leave any experiment on my stuck phone..
    Note : one  is big issue that apple support team  is also and giving good answer
    I am in Saudi Arabia so I don’t  have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
    Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone  in future if I don’t get solution..
    Thank You..

    What the **** is this taht you will not provide any service due to just a bit jailbreak..
    we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device  much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please  

  • Hi, anyone know how to make a complaint without going through technical support or speaking to a senior sales advisor as i have an ongoing issue since February and still I am unable to get it resolved

    I recently got a replacement iPhone 4s due to a fault occuring with the phone and the replacement 4s that I received is turning off serveral times throughout the day by itself, I have been speaking to customer relations and technical support since the start of February in relation to my complaint and I seem to be getting a major runaround and still hae not had my issue resolved, is there anwhere else or even an email I can send my complaint to without going through those departments as I find the staff to be very unhelpful and also rude and aparently there are not managers working in Ireland at all only in the US, as I was told by a senior advisor yesterday

    For EUROEAN customers only, here is the e-mail address where to send the complaint, : [email protected]
    and also here is their EUROPEAN Customer Care centre postal address:
    Apple Customer Care HOLLYHILL Industrial Estate, HOLLYHILL, CORK, Republic of Ireland.

  • T500 Problems and experiences with Lenovo's technical support / EZServ

    After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
    First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
    While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
    As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
    In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
    My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
    Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
    Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
    1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
    2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
    3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
    4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
    5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
    6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
    7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
    Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
    After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
    Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
    Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
    At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
    Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
    1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
    2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
    3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
    4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
    5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
    6) There are two wireless adapters in your laptop? Are you sure about this?
    7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
    After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
    Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
    1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
    2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
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    Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
    As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
    While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
    Please give me advices on what to do next!
    Thanks for reading this!
    Message Edited by swg0101 on 04-04-2009 11:02 AM

    Swg0101
    Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
    I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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