Nokia UK too slow to release firmwares for sim fre...

Why are Nokia UK being so slow in releasing a firmware for the UK sim free variant? I specifically bought an unbranded phone so I did not have to wait for a network branded update that may or may not happen. I read there is some customisation needed for the UK variant. What specifically is different? I mean the UK is one of the biggest markets for mobile phones, should we not be high on your priority list?
Considering this is your flagship phone, I am pretty disappointed with support thus far. Also in case anyone is wondering I know this is a user to user forum, but I also know Nokia employees do post from time to time!

Hi Recall,
I don't work for Nokia so I can't comment on exactly whythey delay the release of firmware into the UK market but I do work in thehandset test industry and can explain the possible reason(s).  I'mactually writing this from my hotel in Brasilia where I'm testing a device notas 'complicated' as the N97 and this is still taking 2 weeks.
I would like to point out that even the smallest changein software can have a big impact on the rest of the code so thorough testingis required.  We call this regression testing in the industry and with theN97 device being so feature and technology rich it can take time to testproperly.  Everything, and I mean everything has to be tested.  Togive you an idea you are looking at GSM, GPRS, EDGE, R99 and R5 testingincluding calls, SMS, MMS, EMS, Email, Contacts, Bluetooth.  incoming calls,outgoing calls, international calls, call forwarding, call barring then all theusability and product testing such as the GUI features and add-ons specific tothe N97.  Now I have some reservations with Nokia on the N97 as some ofthe failures we see on the device you would have thought would have been caughtduring this type of testing previously.  When you get customized versionsof code too, say Vodafone and the likes' all this needs done with that too.
As you say the UK is a big market for Nokia but that alsomeans they need to be extra vigilant on the quality of their software as anymajor failure could have a huge cost impact for device recall/service etc forNokia.  However this is something you would have thought Nokia would haveplanned for during the release schedule of all their devices.
The other point is they may have found a bug in the codewhich only is apparent in the UK (or on UK networks) which would mean thesoftware they released they done so as an interim solution to other countriesto address the list of issues and upgrades while working on a newer version tobe released which includes a fix for the UK failure. This is just hypotheticalbut I've seen it happen before.
Sorry I've not answered you question with a direct answerbut it may help you, and others understand why we sometimes see such delays inthe release(s).  
Message Edited by m1bxf on 22-Aug-2009 11:47 PM
BR,
Gavin Nesbitt
http://geekhouse.dyndns.org

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