Nokia Wins Again.

Question

Thats right after receiving many awards for its new range of Lumia and Asha phones. Nokia has done it again. This time they have taken out a most prestigous award, in a fierce battle against all other phone manufacturers. The annual global award has gone to Nokia for all its hard work in Australia and around the world
This award i'm sure will be found in the halls of Nokia for years to come. I know all the companies were striving for the award, whilst the decision was one that the judges deliberated over for quite sometime, taking into account such things as quality of manufacture, numbers of products sold and the type of products offered.
But there was one section that Nokia out shone all of the manufacturers, which in the end made the decision easy. For its tireless work in Not responding to questions about firmware releases, for not making sure that customers are supported fully, for not giving clear answers especially to general enquires about status of faults and for not taking accountablilty for its errors.
The Award for the Most NON-Communicative Communications Company goes to Nokia....
  YAY...we are so proud to be your customers

Answer 1

pauli_p wrote:
jradunga: Have you checked the nokia's support contact us web pages? There is live chat, there is phone numbers, there is email addresses, there is product archive with tons of pdf manuals, there is FAQ pages and there is this discussion board. What more do you want? I don't even see Apple having a live chat feature or its in very un-intuitive place in their web pages because I sure didn't find it.
And the other thing with firmwares. Of course firstly Nokia is not going to publicly announce new firmwares and their release dates in a discussion board. Secondly, Nokia employees answering here are most likely not the most technical hands-on guys in the world because all the technical guys are busy doing their work. They are not being paid any extra browsing these discussion boards at their free time answering same questions for millions of times. I think the main purpose of this discussion board is for common people owning Nokia devices to solve their problems together and not asking the employees when the bug X on platform Y in a country Z will be fixed and expecting an answer from developer right away. But of course, occasionally that might even happen if the bug is severe enough. Just my 2 cents.
Pauli
firstly if we were talking about apple I would be discussiong this stuff on the apple communities boards, where apple do respond.
Yes we have been on contact us web pages and used the numbers and email address etc. Yes this is a forum for users to discuss issues and solutions to help each other out.
This is also the place that Nokia chooses to use to give out information about the rollouts and also the place that Nokia sets up thread for issues. Yes I understand that nokia are not going to give dates as to rollouts.
Nokia head of departments do regularly view these boards looking for suggestions and clues as to what is going on in the market and on the phones. I do fully understand the process of updates and rollouts, and you would know that if you had read any of my first few hundred posts literally on this board.
My discussion here is about the lack of response and information given to us. I udnerstand that not every carrier will release firmware, However in Australia Belle when it was rolled out to the rest of the world, Australia was told that it would not be given the update at all and that it was a marketing decision. It had nothing to do with carriers. The carriers at the time had not even received a copy for testing as it had not even been written at the time. And it was started only after every Australian on this board complained both to Nokia and their carriers, who then went to discuss further with Nokia.
Since then the only information that we have been told is that the update for Australian is in planning, whenever I asked or anyone else on this forum from australia asked we didnt get any reply at all, till one day we received a comment "we have no further rinformation".  So the only things we knew was that it was in planning and until the end of last week, as far as any of us here were concerned was that it was still planning.
Nokia made a decision some time ago to essentially ban Australia from Belle. You would if you read any of threads here see also that many people are posting issues with Belle, and they are not getting any responses, not even "we are looking in to it".
You would have to admit the best way for a company to be seen to care and to service its customers is through communication. We are not asking for technical responses, we are not asking for time frames. All we ask are basic things, little comments that say "we are looking into it" or "we are currently discussing with carriers to establish their needs". however unfortunately it appears that Nokia's left hand has no idea of the right hand is doing. It wasnt till J-Lo a nokia care staff member posted a comment the other day saying that we are likely to see the australian rollout occur over the coming weeks, that the people in HQ of Nokia found out that the Australian Rollout was about to start.   
In fact when i rang Nokia the morning of the release, the technical staff in australia didnt even know that Belle had been release to the rest of the world. I had to guide a very nice young lady through the forum pages to show where thir own HQ had started a thread annoucing the release of Belle. She took ownership at that point and followed up for me whilst i was on the phone. As i said no one seems to know what is happening in their own company , so how can we ever expect to be told anything here.
This thread is all about Nokia not communicating, something that i further discussed with some of the nokia staff personally. And another very nice and patient young lady in HQ, that i have had some recent discussions with has mentioned that she will be looking in to further for all of us., And seeing what they can do better for the compnay and us.
Please understand I didnt write the post above lightly, in the past i have defended Nokia and their actions, you will see from one of the posts above that this thread is not like what many on here consider of me. and if you were to read any of the first few hundred post i have made, you will see that this is not how I have handled things before. However I have always spoken as I see it, based on the best information that i can find. I try not to prejudge anyone or anything.