Nokia X2-01: Can't view contacts

I really hope someone can help me with this problem because I'm so annoyed.
First, I had to call Simple Mobile because the internet configuration settings they provide online we no good so they message the settings to your phone and all you have to do is save them.
Then, today I was trying to access my contacts to add people and it said "Contact service provider for synchronization settings."
Then, I called Simple Mobile again and the woman said enter 0000, 1111, 4444, or 1234 and none of those codes worked because she wanted me to reset it to factory settings. She said something about there being no support for that phone and to call Nokia.
Then, I called Nokia and luckily the person was nice and it was pretty much the same thing except this time the code was 12345. After I reset it my contacts worked so I thought that problem was finally solved but no because then my internet didn't work so I had to call Simple Mobile again to get it working.
After all of that and when I finally thought it was over with now my phone says, "Contacts not available yet. Try again later." I bought this phone thinking it would was the best for the price and on the Simple Mobile website it had it as approved phones for use but now that I have it it's being a pain. I need to view my contacts and be able to add people.
I think the problem is is that this phone is supposed to be for T-Mobile and I wish there was a way to turn the synchonization off in Menu>Settings>Sync & backup>Synchronization. I feel so lied to because I thought this phone would work well with my service and I didn't have this problem before I connected it. It's on the list of pre-approved phones on Simple Mobile so I don't know why I keep having this problem.
Do I need to update my firmware?
http://discussions.nokia.com/t5/Xseries/Nokia-X2-01-Can-t-view-contacts/td-p/1561164

I do not know what your talking about, Nasarullah.
Nokia X2-01 Phone Details
Nokia XSeries Forum - This includes the Nokia X2-01.
mizzypuma, no I never saved any contacts to my sim card.
http://discussions.nokia.com/t5/Xseries/Nokia-X2-01-Can-t-view-contacts/td-p/1561164

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