Nokia x3 help! menu button works for lock but not ...

i have a new nokia x3, around 2 months old, after restarting the phone one time, the main button (the menu button) works for locking/unlocking and even makes the keytone sound when you press it, but i cant open up the menu, its really annoying because without the menu i cannot access the phone!
i can still make calls/text messages, but i really want to fix this.
thanks in advance

just to clarify, the menu button works such as when i slide the phone closed, the 'lock' option appears, and the button works then, but when i unlock, i goes back to the usual 'menu' option which just doesnt work.
i can use text/calls from the shortcut buttons such as left/down/right and some buttons work on in certain places, such as when the 'send' option appears for sending a text.
i have tried to soft reset using the code, before, and i have tried restarting it.
none of them worked, does anyone have a solution, also does anyone know the hard reset code?
thanks in advance.

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