Nokia X6-8GB Music Key strange behaviour

Hi, In my X6-8GB phone, music key is not working if no headphone is attached. If i attach headphone, the music key is working normally but in other case it is not working at all. I have tried following to resolve but still facing the same problem: 1) Restarted 2) Factory Default Setting.

There are no viruses that can infect S60 phones unless you explicitly install and run them yourself, in which case they're not viruses but trojans.
You can reformat the phone's memory by dialling *#7370# and supplying your security code. That security code will be 12345 unless you've changed it (note that updating the N73's firmware resets the security code to 12345).
If the problem persists then it's not a virus/trojan but corrupt firmware (perhaps the latest update didn't take 100%). If the firmware is still on your computer from when you did the update last then you can re-run NSU and have it re-flash the firmware in your phone. If not, you'll have to take the phone to a Nokia Care Point for them to re-flash it.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

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