Nomad Jukebox scroll buttons adjust the volume - I can't scroll up or d

Can anyone tell me what's wrong with my Nomad? I can't make any selections because every time I press the scroll down/up buttons I adjust the volume (that's what the screen indicates). How do I fix this? I loaded the latest firmware from the Creative web site.

Which Jukebox do you have? If it's the original Jukebox, it's probably because you got the beta firmware (JBFW40J_298J_Dual_BETA.exe), it changes the navigation of the player. There are two firmwares included in the file, if you don't like the navigation one uses, you can try the other firmware.
Cat

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