Nomad Zen Extra Just Won't W

I'm now trying to install/load with tracks/use my second Nomad Zen Extra, after tech support told me to return the first one. Same problem. I cannot load tracks onto the device, Windows ME continues not to recognize/install the device, and I'm stumped. Device manager recognizes the unit, but then when I try to install a driver and goes through the lists on the provided CD, Windows response is that it cannot find the driver.
I went to Creative's website and found, then downloaded, a "new" driver (2003), so I presume it is on the Creative CD which came with the unit.
What am I doing wrong?
For now, the unit is useless.
Thanks for your help.
Dave

I tried another USB port, and now Device Manager says the Nomad is there. But, when I go to the Creative Source Manager program, "My Computer" in the right panel still does not show the Unit present. For whatever reason, Windows is not showing the unit in the list of dri'ves and folders.
Now, all of a sudden, when I'm in Device Manager, the Nomad has disappeared and is no longer there. Now it's back again. I presume this is caused by the auto-off battery save feature of the unit.
Is the unit installed to "My Computer" or to the Desktop? How can I tell? Why can't the right panel show "Desktop" but only "my computer?"
Thanks for your help.
Dave

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I also tried loading the software from the disk, and it didn't work (no surprise there since it's all Windows software).
Can anyone offer any suggestions, or do I have to go buy an Apple iPod?
Thanks for your help.
Dave
See my website http://home.earthlink.net/~dc999/

Catherina-CL wrote:
The players are only supported on Windows OS's. For community/unofficial information, check out sites like this one.
Cat
Why wasn't I warned about this when I purchased the device? There's nothing on the packaging or inserts to point out that the device WILL NOT WORK if one switches to an Apple iMac.
The company's website is equally obscure.
I certainly expected to need new software for the iMac, but not that my Nomad was now a door-stop and wouldn't work.
How do I get my money back from Creative, given that the Good Guys store has been absorbed into Circuit City.
I appreciate your help.
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Cheers!
Steve

This is the long-awaited Zen Xtra firmware upgrade; all current discussion about it is in the sticky at the top of this forum. (Per their policy, the moderators will eventually lock this thread in favor of the sticky.)
SSR, the top poster on this board (and an expert on Creative players), has an email list on his own website for new Creative player downloads: http://www.stainlesssteelrat.net/njb.htm . Though it's not specific to any one player, you can be sure the Zen Xtra firmware upgrade for MTP/Janus (the technology behind Napster To Go) will be announced there when it's available. (And it works, too: I just got word of the new Audible firmware for my Zen Micro thru that list.)Message Edited by RBBrittain on 09-8-2005 04:07 PM

Nomad Zen Extra no longer recognised by P

For some strange reason after installing all the updates from the creative website my player will no longer be recognised by my pc.
This means I can no longer upload any tracks to it.
When i connect the usb cable I get the noise like it is connecting but nothing happens.
Anyone know a solution as it is driving me mad.......
Mailed creative support but that may take too long, anyone ?

Updating all the drivers seemed to cause the problem, got this message back from creative.
To access the Rescue Menu of your Zen, please proceed as follows:. Turn off the Zen.2. Hold down the Play/Pause button and insert a paper clip into the reset hole.3. Remove the paper clip and release the Play/Pause button and the Jukebox Zen now will boot in to Rescue Mode. The Rescue Mode options are: - Clean Up (Performs a disk scan on the player's hard disk. Clean Up will not remove any files from the player) - Format All (Formats the player's hard disk - Note: ALL CONTENS OF THEMP3 PLAYER WILL BE LOST!!) - Reload OS (Reloads the Firmware on the Jukeobox Zen. Note: Before selecting this option make sure you have downloaded a new firmware for the player, as this option erases the current firmware on the device andthe player won't work without the firmware loaded on it). - Reboot (Select the Reboot option once you have completed the recovery operations, in order to restart your player)You can download the firmware for the option "Reload Firmware" from here:http://uk.europe.creative.com/support/downloadsPlease select the "Clean Up", the "Format All" and afterward select "Reload OS" and ensure that you have the Zen connected to the PC for the"Reload OS" option.Does that solve the issue?
The answer is NO.

Nomad zen extra h

while listening to my player last night it froze and wouldn't shut off. its been in rescue mode every since. and i dont know what to do.

Just a quick suggestion, try following the suggestion here .
If that doesn't work, then I'm stumped.Message Edited by kmodorex on 02-7-2006:28 PM
Message Edited by kmodorex on 02-7-2006:28 PM

Nomad Zen Extra Will not Conne

I've scowered this board and cant connect my player to my PC. Tried all usbs, dif cables,reinsatlled all software, can't reistall firmware cause I can't connect. Please help me!@!

JoshK,
Perhaps you can try installing the driver on another computer and see if will detect the player. Also, have you try updating the driver manually in device manager?
JasonMessage Edited by Jason-CL on 08-26-2005 04:03 PM

Problems downloading between Nomad Zen Xtra 40GB and PC (XP S

Help please
I've a new Zen Xtra and have installed all the software that came with it and then reinstalled as per the instructions given in another post.
I can see no sign of the drivers under the device driver although, not always, the PC pops up a message saying 'do i want to organise'. I can see my Nomad files in Nomad Explorer and Windows Explorer. i can even, sometimes, after each software reinstallation, even transfer a few, about 0 to 20, files before i get an error message telling me thw player is busy or disconnected. I have left the connection in place overnight but still no celarance.
Any ideas as I really feel like throwing the bloody thing out the window!
Thanks
Mark

Guys
Thanks for your responses. Sorry I haven't got back - been away a few days.
Situation is this.
new Nomad Zen Extra and Dell 3000 running XP SP2 52mb ram 40gb dri've.
Loaded software with Nomad and unable to sync or transfer. PC could 'see' nomad and read preloaded files but when any form of transfer tried I either got 'device not connected' or, occasionally, a few files would transfer before 'hanging'. Erroe message stated'device busy or not connected'.
Since then I have followed these instructions given in another reply on this forum to the letter.
Here is a step by step of what I would do to try to get back to square one and get MediaSource and the Driver installed.

) Disable any antivirus and background programs on your system and disconnect the Jukebox from USB
2) Go to control panel/add remove programs and remove both Mediasource and the Jukebox Driver
3) Reboot
4) Ensure AV and BG programs are still disabled
5) Search for any updated Chipset drivers for your motherboard (if you need help with this tell me your computer Mft. or your motherboard mft. and I will find out what you will need) and install them.
6) Reboot
7) Repeat step 5
8) Go to www.nomadworld.com and go to downloads/drivers and applications. Select the Jukebox Zen USB 2.0 and your version of Windows. Click get files. Download four files:
Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0)</LI>
9) While these are downloading, go into rescue mode on the player and run a cleanup. A reload OS will hopefully not be needed.
0) Install the files in the above order. You will plug the Jukebox Zen in at the end of the driver install to complete the install. Leave it connected all the way through the remaining ste
ps.
Disconnect after the last file is installed.
0) Reboot, reconnect the player and test.
Jeremy"
So I think of all the up-to-date firmware etc...
I've also loaded and installed WMP 0 - which can also see the Nomad and has transferred a few files before hanging as above...
I can also see the driver in my device drivers under usb controllers. the driver listed is Creative Labs .26.2.0
I have managed to transfer my tracks (3500+) to the Nomad by burning as MP3 cd's and loading through my works laptop (Win2000). I used the Creative Media Source on the original software which came with the Nomad to do this. This is not a great solution as my company aren't thrilled about such use of their lappies and it only has a 0gb hd and, therefore, doesn't / can't hold my music library.
I really want to get it working properly on my main PC so I can get the max from the Nomad.
Any ideas?
Sorry this is a bit long...
Mark

Zen Extra "Unknown error, attempt unsuccessf

I'm getting script errors when i try to contact tech support so Im hoping someone in the forum can help.
I have been transfering files to my Nomad Zen extra via Nomad Explorer for some time now without any problems. However, ever since I defragmented and cleaned my hard dri've, everytime I try to cut and paste my files to the Nomad, it says an unknown error has occurred and the attempt is unsuccessful. I have tried uninstalling the driver and explorer several times, ran for viruses, and reset my settings and nothing seems to work. Does anyone have any idea as to why this happened?

Tried a disk cleanup? To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

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Every time that i try to put a picture or video clip onto my nomad zen extra through data files under nomad explorer there is an error. I go to my pics then put them in nomad explorer data file then i don't know where to put the pictures so i can put them on my zen xtra. Well when everer i put them somewhere it says error. So plz help me by telling me a step-by-step process so i can do this.
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beachboy,
Try doing a Clean up from Rescue mode. The sticky at the top of this (MP3 Players) forum covers the steps on how to get into Rescue Mode or you can check out the Knowledgebase article for the ste
ps.
http://us.creative.com/support/kb/article.asp?l=2&sid=4794
Jason

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I was uploading new software for a Zen extra, and got the wrong firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe). I started the upgrade and the zen froze at a reboot point. I reset the unit, and now it does not give any indication of having any power (battery fully charged and ac adapter plugged in and working).
When I tried to restart the firmware update, I get a message that the zen is not connected. Can this machine be saved?
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OK this is weird but recently I noticed my Nomad Jukebox Extra won't work on airplanes in flight. It starts working early on but about 3 or 4 songs into the flight and it starts sketching. It jumps around on a point in the song and then quits playing the song. If I hit play the arrow appears but the timer doesn't advance- stays at 00:00. I reset the player and it doesn't help. Then if I try more I get the repair/reload OS/reboot screen. Now to make it more complicated when I land and the engines stop the player plays fine.
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Just repaired Nomad ZEN Xtra in rescue m

Need some help here........Got my Zen back a month ago from the repair center because it wouldn't play. Took about a month. Paid $78+ to have it fixed. I guess they put a new hard dri've in it as I only had a 40GB and the one they returned to me says its a 60GB.Well, as my Zen was playing yesterday it just stopped and went into Rescue mode. I tried the reset procedures as described on the support website. It went to the rescue screen. Tried the clean up procedure. Nothing, it just went back to the highlighted clean up selection. Does this sound like my hard dri've is toast again?This unit is only 2 years old. Never been dropped or abused. Rather irritating after a repair less than a month ago it's not working again. Any ideas would help. ThanksGreg

Oh yeah I forgot to mention my Zen operated just great and never had a problem until I downloaded from the Creative Support site an UPGRADE for my player. It immediately went into this Rescue Mode. The Creative repair center said I needed to send in the Player for anlysis and repair. The rest is in my previous email....DO NOT DOWNLOAD THE UPGRADES FOR YOUR SYSTEM. I think

Zen Extra "USB Device Not Recognized" ??? HEL

Hi all,
I had a MPIO 20 gb MP3 player wich was stolen. No biggy, I took advantage of it and upgraded to a Nomad Jukebox Zen Extra 30gb. It look and feel nice and the navigation seems really easy. Where it gets more difficult is the "simple" pluging in!!! No matter wich USB port I use on my PC, I always get the "USB Device Not Recognized" message. Front port, motherboard port nor soundcard port (Audigy2) dont work.
Any advice, I really need help here!
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Montreal, Canada.

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I posted earlier about problems with Vista and the Zen Sleek Photo mp3 player. The Zen software is not compatible and won?t install.
After receiving some information from Creative, and after some further experimenting on my own, I have put together a procedure that will, in fact, do a full install of the Zen Sleek Photo on a machine running Vista.
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[email protected]
It worked for me, and I have received feedback from several people already who have used this procedure with 00% success, so I know that it works!
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Hey Chickybabe,
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