Nomad Zen Extra no longer recognised by P

For some strange reason after installing all the updates from the creative website my player will no longer be recognised by my pc.
This means I can no longer upload any tracks to it.
When i connect the usb cable I get the noise like it is connecting but nothing happens.
Anyone know a solution as it is driving me mad.......
Mailed creative support but that may take too long, anyone ?

Updating all the drivers seemed to cause the problem, got this message back from creative.
To access the Rescue Menu of your Zen, please proceed as follows:. Turn off the Zen.2. Hold down the Play/Pause button and insert a paper clip into the reset hole.3. Remove the paper clip and release the Play/Pause button and the Jukebox Zen now will boot in to Rescue Mode. The Rescue Mode options are: - Clean Up (Performs a disk scan on the player's hard disk. Clean Up will not remove any files from the player) - Format All (Formats the player's hard disk - Note: ALL CONTENS OF THEMP3 PLAYER WILL BE LOST!!) - Reload OS (Reloads the Firmware on the Jukeobox Zen. Note: Before selecting this option make sure you have downloaded a new firmware for the player, as this option erases the current firmware on the device andthe player won't work without the firmware loaded on it). - Reboot (Select the Reboot option once you have completed the recovery operations, in order to restart your player)You can download the firmware for the option "Reload Firmware" from here:http://uk.europe.creative.com/support/downloadsPlease select the "Clean Up", the "Format All" and afterward select "Reload OS" and ensure that you have the Zen connected to the PC for the"Reload OS" option.Does that solve the issue?
The answer is NO.

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For now, the unit is useless.
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See my website http://home.earthlink.net/~dc999/

Catherina-CL wrote:
The players are only supported on Windows OS's. For community/unofficial information, check out sites like this one.
Cat
Why wasn't I warned about this when I purchased the device? There's nothing on the packaging or inserts to point out that the device WILL NOT WORK if one switches to an Apple iMac.
The company's website is equally obscure.
I certainly expected to need new software for the iMac, but not that my Nomad was now a door-stop and wouldn't work.
How do I get my money back from Creative, given that the Good Guys store has been absorbed into Circuit City.
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Zen Xtra no longer recognised by sys

Player: Zen Xtra (30GB)
firmware version: .20.08
I installed the software for my zen from the cd, then I upgraded my software from the CD versions to the following versions, and my player is no longer recognised.
These are the files I installed:
Media Source - CMS_PCAPP_LB_3_30_2.exe
Jukebox driver - JB3MV2_PCWDRV_US__30_03.EXE
Zen Plugin - CMS_PJB3_PCApp_LB_2_00_9.exe
I've connected the same player to other computers and have no problems, and my USB ports all work fine with my USB keyboard and mouse.
The only thing I can think of is that i've run windows update (this is a new PC), and might that have installed some conflicting files/drivers?
Any ideas?

Chet wrote:
I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?
Does the Zen Xtra work fine when NOT connected to the PC?
Also, if you have another USB cable, you might want to try it.

My Creative Zen Xtra no longer recognised by desktop

I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?

Chet wrote:
I'd plugged in the USB cable to my Zen Xtra before plugging it into the PC. I heard a crackling noise after which the PC would not recognised the Zen. Got a message about unknown USB device.
Plugged a thumbdri've in after that, and got the same message so I thought the USB ports were ruined or something. But after a while, the thumbdri've is ok, but PC still would not recognise my Zen.
The Zen also freezes when the USB cable is plugged in. I had to do a soft reset by poking a straightened paper clip into the reset hole.
What do I do now?
Does the Zen Xtra work fine when NOT connected to the PC?
Also, if you have another USB cable, you might want to try it.

Nomad Zen extra jukebox Firmware upgrade for Naps

I am sure that this has been posted before however, I am very keen to find out when this upgrade is available for my 30G jokebox?
Cheers!
Steve

This is the long-awaited Zen Xtra firmware upgrade; all current discussion about it is in the sticky at the top of this forum. (Per their policy, the moderators will eventually lock this thread in favor of the sticky.)
SSR, the top poster on this board (and an expert on Creative players), has an email list on his own website for new Creative player downloads: http://www.stainlesssteelrat.net/njb.htm . Though it's not specific to any one player, you can be sure the Zen Xtra firmware upgrade for MTP/Janus (the technology behind Napster To Go) will be announced there when it's available. (And it works, too: I just got word of the new Audible firmware for my Zen Micro thru that list.)Message Edited by RBBrittain on 09-8-2005 04:07 PM

Nomad Zen Extra Will not Conne

I've scowered this board and cant connect my player to my PC. Tried all usbs, dif cables,reinsatlled all software, can't reistall firmware cause I can't connect. Please help me!@!

JoshK,
Perhaps you can try installing the driver on another computer and see if will detect the player. Also, have you try updating the driver manually in device manager?
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Nomad zen extra h

while listening to my player last night it froze and wouldn't shut off. its been in rescue mode every since. and i dont know what to do.

Just a quick suggestion, try following the suggestion here .
If that doesn't work, then I'm stumped.Message Edited by kmodorex on 02-7-2006:28 PM
Message Edited by kmodorex on 02-7-2006:28 PM

Problems downloading between Nomad Zen Xtra 40GB and PC (XP S

Help please
I've a new Zen Xtra and have installed all the software that came with it and then reinstalled as per the instructions given in another post.
I can see no sign of the drivers under the device driver although, not always, the PC pops up a message saying 'do i want to organise'. I can see my Nomad files in Nomad Explorer and Windows Explorer. i can even, sometimes, after each software reinstallation, even transfer a few, about 0 to 20, files before i get an error message telling me thw player is busy or disconnected. I have left the connection in place overnight but still no celarance.
Any ideas as I really feel like throwing the bloody thing out the window!
Thanks
Mark

Guys
Thanks for your responses. Sorry I haven't got back - been away a few days.
Situation is this.
new Nomad Zen Extra and Dell 3000 running XP SP2 52mb ram 40gb dri've.
Loaded software with Nomad and unable to sync or transfer. PC could 'see' nomad and read preloaded files but when any form of transfer tried I either got 'device not connected' or, occasionally, a few files would transfer before 'hanging'. Erroe message stated'device busy or not connected'.
Since then I have followed these instructions given in another reply on this forum to the letter.
Here is a step by step of what I would do to try to get back to square one and get MediaSource and the Driver installed.

) Disable any antivirus and background programs on your system and disconnect the Jukebox from USB
2) Go to control panel/add remove programs and remove both Mediasource and the Jukebox Driver
3) Reboot
4) Ensure AV and BG programs are still disabled
5) Search for any updated Chipset drivers for your motherboard (if you need help with this tell me your computer Mft. or your motherboard mft. and I will find out what you will need) and install them.
6) Reboot
7) Repeat step 5
8) Go to www.nomadworld.com and go to downloads/drivers and applications. Select the Jukebox Zen USB 2.0 and your version of Windows. Click get files. Download four files:
Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0)</LI>
9) While these are downloading, go into rescue mode on the player and run a cleanup. A reload OS will hopefully not be needed.
0) Install the files in the above order. You will plug the Jukebox Zen in at the end of the driver install to complete the install. Leave it connected all the way through the remaining ste
ps.
Disconnect after the last file is installed.
0) Reboot, reconnect the player and test.
Jeremy"
So I think of all the up-to-date firmware etc...
I've also loaded and installed WMP 0 - which can also see the Nomad and has transferred a few files before hanging as above...
I can also see the driver in my device drivers under usb controllers. the driver listed is Creative Labs .26.2.0
I have managed to transfer my tracks (3500+) to the Nomad by burning as MP3 cd's and loading through my works laptop (Win2000). I used the Creative Media Source on the original software which came with the Nomad to do this. This is not a great solution as my company aren't thrilled about such use of their lappies and it only has a 0gb hd and, therefore, doesn't / can't hold my music library.
I really want to get it working properly on my main PC so I can get the max from the Nomad.
Any ideas?
Sorry this is a bit long...
Mark

Zen Extra "Unknown error, attempt unsuccessf

I'm getting script errors when i try to contact tech support so Im hoping someone in the forum can help.
I have been transfering files to my Nomad Zen extra via Nomad Explorer for some time now without any problems. However, ever since I defragmented and cleaned my hard dri've, everytime I try to cut and paste my files to the Nomad, it says an unknown error has occurred and the attempt is unsuccessful. I have tried uninstalling the driver and explorer several times, ran for viruses, and reset my settings and nothing seems to work. Does anyone have any idea as to why this happened?

Tried a disk cleanup? To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

I need to know step-by-step on how to put pictures on my nomad zen ex

Every time that i try to put a picture or video clip onto my nomad zen extra through data files under nomad explorer there is an error. I go to my pics then put them in nomad explorer data file then i don't know where to put the pictures so i can put them on my zen xtra. Well when everer i put them somewhere it says error. So plz help me by telling me a step-by-step process so i can do this.
 Plz HELP Me

beachboy,
Try doing a Clean up from Rescue mode. The sticky at the top of this (MP3 Players) forum covers the steps on how to get into Rescue Mode or you can check out the Knowledgebase article for the ste
ps.
http://us.creative.com/support/kb/article.asp?l=2&sid=4794
Jason

Nomad Jukebox Zen Extra has no power, no

I was uploading new software for a Zen extra, and got the wrong firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe). I started the upgrade and the zen froze at a reboot point. I reset the unit, and now it does not give any indication of having any power (battery fully charged and ac adapter plugged in and working).
When I tried to restart the firmware update, I get a message that the zen is not connected. Can this machine be saved?
Jimfred

If you leave the player for several weeks with a discharged battery it can either (a) damage the battery beyond repair or (b) cause the battery voltage to drop so low that it won't be recharged. For the latter situation there's advice here in the Zen FAQ at Nomadness.net on what to do. But BEWARE that in certain situations Lithium Ion batteries can catch on fire or explode.

Zen Nomad Jukebox Extra- Player stops working on airpl

OK this is weird but recently I noticed my Nomad Jukebox Extra won't work on airplanes in flight. It starts working early on but about 3 or 4 songs into the flight and it starts sketching. It jumps around on a point in the song and then quits playing the song. If I hit play the arrow appears but the timer doesn't advance- stays at 00:00. I reset the player and it doesn't help. Then if I try more I get the repair/reload OS/reboot screen. Now to make it more complicated when I land and the engines stop the player plays fine.
My thoughts : Recently I upgraded the OS to the latest version. I wonder if there could be interference from the engines or if my headphones which have a volume control are acting like an antenna and intereferring with the play. I haven't tried different headphones or seeing if the song still freezes with no phones.

Scheidhaus: I would hope that the aircraft isn't interfering with the player, and I honestly can't imagine it would. I have heard of one case before with a Nomad Jukebox that failed to work when the player was at altitude, along with another recent post here about this. All I can think is that the air pressure on the plane is a factor and is causing problems with the hard disk. Very strange though.
Have you simply tried resetting the player when you have problems? You'll need to keep a paper clip with you for this, or borrow one from the cabin crew

Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

Zen Extra 30

Hello I have just updated my Zen Extra 30GB unit to the latest firmware 2.0.03.
I have also updated to Media Source 5.0.38 twice and still notice the following.
)?? When I attach my player to my pc via usb, it is very slow to recognise the player, it takes approximately 2 minutes before the files are listed to screen.
2)?? When I search my music library the results are almost instant, not so when I search my mp3 player it can take 5 minuets or more and this is only using about 6GB of the 30GB available.
3)?? Also I have noticed that when selecting my mp3 player in the sources pane Genre, Artist & Album panes are no longer available, but are when viewing my music library.
I also have a second Creative unit, a Zen NX 30GB and I don?t have any of the above problems with this unit. Strange?
Using Windows XP Pro with all updates installed. Windows Media Player installed and rolled back to version 0 to enable creative firmware update.
Any pointers would be greatly appreciated.
Thanks
Pat D.

What you are expierencing are the results of the PlayforSure firmware in your Zen Xtra. Its just sucks, I wish had not upgraded. The only way to make your computer sync faster with the Zen Xtra is to place your music in folders. For example group your music by Album, Genere, or Artist. This will lesson the amout of items it must load at startup and in windows.Also...make sure?you are using USB 2.0 controllers?in your computer, it sounds like you may be?using .. Or is 5 min loading 6 GB an exageration?At any rate. The PlayforSure firmware is alot?slower than the plain firmware, and you will loose some functionality with Media Source.Message Edited by TimT on 0-6-200708:54 AM

Nomad Zen Extra no longer recognised by P

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