Nomad Zen Xtra 40 gig Problems - Looking for Redemption and OS - Do not want to convert to I-

Question

<SPAN><SPAN> I've been having issues with my player. It has only been about 8 months, I think, since I have had it. I have wanted a Nomad since the first gig came out, junior in high school. I just now started college, but would be a senior had I started right off. I have been bragging about Creative's Nomad forever and encouraging my friends to go Nomad and not I-pod. They laugh and tell me I do a better job advertising for Creative than Mac does for I-pod. I used hamster logic to con myself into spending the money for a Nomad when my last audio device died because I just about never go without headphones on. Peers from class and almost anywhere tell me they recognized me when I?m out doing errands because my player and headphones. My friends all joke about being a little worried when I stopped wearing my headphones, Nomad, and a lot have asked why. I will let them know if this is not solved. I accept that all my audio players eventually break, but 8 months or so for a 260 dollar player. My RCA Mp3 player lasted longer, was cheaper, and only broke because a friend living with me borrowed it and stepped on it. The reason my nomad is not working seems to be software related on top of things. It has its own protecti've case (Not the one sent with the player-a better one), the plastic film on the screen has never been removed. I take care of it. I would flip if anyone got so much as a finger print on it. My point is I'm a little shocked by its lifespan and the problems it'ss giving me. Other players seemed to keep having similar problems as I have read your forums.
<SPAN><SPAN> My player started with playlist transfer issues then stopped transferring Mp3's. After trying to attempt new transfers it started to take forever to turn on and off. It would rebuild its library quite frequently. I also noticed it was not keeping accurate information about how much hard dri've space it used. I do not have the internet on my home computer, the only computer the nomad ever connects to, and all my Mp3?s were created by your software from the original cd?s. The chances of a virus or corrupt file seem low though I am going to reformat my computer as it seems a little slower. I tried to reset my player, scan disk, erase my files, and just recently reload the OS. Funny thing is none of those things worked; however I have not finished with the OS reload because I cannot seem to get a copy of the OS. My first assumption was that a kind of BIOS would have a re-loadable version. The forums were vague on where the new OS would come from and certainly they would have an OS for it with the software they sent if not built in. Neither place has it. The internet where I have read vague advice for similar problems is where I have turned to next, and yet I can only find an update. I think that your web page is better built than most, but some of it could still use improvement. Your media software is awesome. I have wasted money on a few Mp3 softwares trying to promote memberships, sell higher versions of itself, and do everything but the reason I bought it for. I am pleased with your ripping software and player. The AOL promotion really drags down its style.
<SPAN><SPAN> I want Creative to redeem itself and customer care by showing me excellent customer service. Please help me get a new OS. I also recommend that you make downloadable backup copies available along with your updates if you do not start including them on your software package. I say this because if I could not get it to work after all the troubleshooting I have done I was going to use a Best Buy Warranty to purchase a new Nomad, but from all the forums and software hunting I?ve done, I find Creative inadequate in customer care, mainly the OS availability. I will not waste anymore time other than waiting for an OS. Meaning even if I can still get it shipped in I won?t. My bitterness is surfacing, but I still very much support Creative. I want to start promoting Creative again, but if left with a blank 260 dollar hard dri've I will use the Best Buy Warranty to get an I-Pod if not given a reason to maintain my strong faith in Creative ,and I will share my negati've experience with others. This is a warning and not a threat. You guys rock and don?t let me forget that!
<SPAN> Your hardcore fan left dangling, Tripoli

Answer 1

The New OS/Firmware fixed my issue. I had trouble finding it. It says update. I assumed update & not full OS. Once I had it I was unsure if it would work. I could not get it to run on either of the two computers it was pulled from. st from my schools comp. They prob. have a protection of some sort. It is a little wiggy using their com
ps.
My friend's comp? whatever. He never gets rid of old software on his comp. so Something kept it from working. I got it home to my comp. it it worked great. Thanks!!! My ears are no longer naked & I will trust creative more so.