Non delivery of Activation codes

I am starting to hear lots of other people complaining about software they purchased at Ovi Store, which includes myself. Here is my story: I purchased Ultimate SMS direct from Ovi on my E71 and it installed and worked fine. I got an email receipt for my purchase and I thought nothing of it. Then new firmware for my E71 was released and after I installed this new firmware Ultimate SMS no longer worked so I had to delete it and re-install a trial version temporarily. To activate this to the full version again it requires an activation code but I was not sent one and this was not included in my original receipt from Ovi.  I contacted Ovi support and supplied all the details they requested (about 30 lines of information regarding the purchase!). To date they have not replied and therefore I can no longer use a software that I legitimately paid for at the Ovi Store. As far as I am concerned this is nothing less than a scandal and apparently it has happened to many others.
I am not going to let this go as it is a matter of principal that Ovi and Nokia sort this problem out or it will become a legal matter. I am not going to pay again for the software but I will be pursuing this matter if it is not resolved. I will also not be paying for any more software from Ovi Store unless I receive a full activation code with my receipt. It is not good enough simply to allow one installation directly from the phone because, as we all know, future problems can occur. As far as I am concerned I purchased the activation code, or whatever is needed to activate the software, not simply the right to install it once from Ovi.

Create a new support case, post the case number here. Jeff or someone else will pick it up and look into what's going on.
Mylenium

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