Non-domain emails

We have found a need for users in the company, whom for whatever reason, cannot access their domain email, and need to send a message to helpdesk. As is stands right now, the service manager will not take emails from outside the domain and create a ticket
for our helpdesk. Q: 1. is there a way to configure Service Manager to allow non-domain emails. 2. is this a setting within the Exchange server, or does this even exist?
Jerome Reafs

Hi,
The SCSM Exchange Connector has an option 'Only process emails from users in CMDB'. Uncheck it and EC will create a new user for every email sender not presented in the CMDB.
Cheers,
Marat
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Similar Messages

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    I have a unique issue. 
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    However, If I user the domain admin account I can successfully setup the domain admin email in Outlook.  I just cannot do it with a standard user.
    Also, I noticed that this non-domain computer can access domain member server if I provide credentials (domain\username). This does not work with this or any of my other Windows 2008 servers.
    I have been fighting this with no relief in sight...
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Use Wildcard SSL Cert to Monitor Non-Domain COmputers

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  • RemoteApp file associations for non-domain computers

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  • Exchange 2010 Autodiscocer for non-domain computers.

    Hello. I have problems with autodiscover for non -domain computers. Somebody can explain me in turn what i must do for configuration. 

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    Judging by your post (because you are using sipdir.online.lync.com) are you a Lync Online subscriber? Or does the user only have a Windows Live/Skype account?
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    If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer" | Blog
    www.lynced.com.au | Twitter
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