Non NTE5 master - will they charge me?

I have an old style (2A?) master socket and an extension coming from it downstairs. There is an intermittent fault in which i get a continuous dial tone when trying to ring out. Incoming calls seem to be OK. An engineer is due on Weds and I am worried that I will be charged but feel this would be unfair as the master socket is customer inaccessible. I have read that BT's responsibility ends at the master socket but if they installed the extension then how would I access the wiring at the master socket if it is illegal for me to remove the faceplate? Surely the master should be replaced by an NTE5 socket at no cost to me??
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Very unfair, I agree. Its on your property, you dont own it, you cant touch it, you cant maintain it, and you have to pay to get it fixed. I had something similar with a fault, and fought like mad to get the charge waived. But it took a lot of doing.
See if you know anyone (handyman) who could check it out for you? Might just need a new socket and any electrician can do it, its only 4 wires.

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