Non PMS colors created using Ai

I had a designer create a logo using Ai. I sent the logo source fIle to a printer to use it for business cards and stationary. I was told the colors in the logo cannot be replicated exactly for other information on the cards and stationary because they were not PMS colors. That is hard for me to believe since he has the source file and Ai software. Do I need to find a better printer or is he correct? Thank you

It could very well be that the print vendor rather not deal with the file as it exists.  Most print vendors just want to RIP and print the file and not have to mess with the file itself.  This eliminates an objective misinterpretation of what the color should be based on some prepress technician's guess and then have a customer ( you perhaps ) who is unwilling to pay for the job because of the miscommunication.  So, yes, it might be a good idea to go back to the designer and have them assign the appropriate spot color(s).  This is all happenstance due to the fact you have not discussed the details of the logo's color.  Could you post the color names and CMYK percentages? 

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