Non printing cartridges

Hi Folks:
Printer will not print magenta & light magenta cartridges. Get no error messages for either one. Twice checked supply levels - magenta=100% / lt. magenta=85%. Ran both levels 1 & 2 of head cleaning routine. Followed "community" suggestion of: turn off / disconnect power cord / wait at least 30 seconds / reconnectpower cord / turn printer back on. No help there. Test pages as well as print of iTunes supplied CD album cover show NO SIGNS of magenta or light magenta!!
(Have MacBook 4,1 / OS 10.6.8 / Intel processors / Photosmart D7460 / USB networked)
Any suggestions would be mightily appreciated.
Fred

Hello gpzman,
Welcome to the HP Forums.
I see that you are having some issues with the Magenta ink not printing.
I see that you have attempted multiple steps with no results. Have you attempted to do a Copy with just the printer?
If so, what was the results?
Make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

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Non-HP printer cartridges installed

I keep getting the message that "Non-HP cartridges are installed"
I am fully aware of this and do not need to keep getting notified evertime I print something. I know that this is just HP trying to get us to use their cartridges because they are so much more expensive and that they will continue to bother me until I submit .. .so is there a way to just turn this message off.
How do I turn this off?

Sorry that you are having a problem with the "non-HP cartridge" error message.
There is no way to get rid of this error notification. It will only go away when a geniune HP cartridge is placed inside the printer.
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I want "non HP printer cartridge" pop ups to go away on my Mac Mini computer. Please help

When my son is streaming Netflix, "non HP Printer cartridge" pop ups cover the screen like a virus has taken over.
No matter if I close them out or hit OK, they just sit there and I have to drag them over to the right lower corner and they will not be trashed. I have an HP Photosmart 6520 that is connected wirelessly. HP phone tech support told me that because it is a non HP cartridge (refill) , that happens to work better and longer than the original HP cartridges, they cannot help me get the pop ups to go away. Funny thing is that the printer has always worked well with these cartridges, and these pop ups just started appearing after I upgraded my Mac to the latest update. HP tech support told me to turn the wireless "Off" on the printer and said maybe that would help. Solutions??? Joseph

Hello heyjophi,
Welcome to the HP Forums.
I see that you are having an issue with a "non HP Printer cartridge" pop up on the screen.
This pop up will more than likely keep happening as long as you are using cartridges that are refilled. The cartridge has a chip that lets the printer know how long it has been in the printer and it causes a popup on the computer screen. The only other way to get rid of this, other than using Genuine HP ink cartridges, is to uninstall the software from the Mac.
I do apologize for the inconvenience on this matter.
Thanks for your time.
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Photosmart 7520 - Non-HP Cartridge Message

As of today, I have received 4,874 "Non-HP Cartridge(s)" messages from HP. I consider this out and out harassment rather than reminders to use HP cartridges in the printer. I am using Office Depot cartridges because the local Office Depot was out of HP 7520 cartridges when I needed them last September. I tried the hard reset sequence suggested in an earlier post, but it did not work (I've received 12 messages from HP as I drafted this!). If HP is trying to drive off customers, they are doing a fine job. And at this point, on general principles, I can't envision buying genuine HP catrridges for the printer, or buying any other HP product in the future. If anyone has any suggestions on how to make the messages stop (short of buying HP cartridges), please let me know.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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Pc2510 Check Right Printer Cartridge/Not Supported/Hourglass Errors

Hello!
If anyone has had success resolving these errors, please let me know, even if it has meant replacing your print cartridge. Thanks!
Error Description:
Original problem: The printer cartridge error message "Check Right Printer Cartridge" is blocking any use of the psc 2510, including scan and nonprinting noncopying functions.
Current problem:Hourglass freeze accompanied by printer sounds (alignment?) which stop, but screen message never advances past hourglass..
Summary of Troubleshooting:
I received an error saying: check cartridge in right stall. Tried cleaning contacts on printer cartridge and printer contacts with distilled water. In process of employing other tactics in online tutorial, I tried unplugging power while the printer was open. Ever since, it just runs through hourglass and printer sound, but does not advance past this screen icon.
Customer Technical Support:
Suggested a semi-reset of # and 6 keys plus unplug and replug or try new print cartridge. When asked if there was anything I could try before purchase of a new cartridge, suggested I unplug and hold power buton for 10 seconds, then replug. (Full description of these at bottom). Upon further research, representative suggested an upgrade.
Hourglass fix attempts employed from forums:
Tried to plug into wall outlet vs. power strip. (Fully plugged in loose connection to brick when noticed was not in all the way.) Reset modem. No results.
What I Haven't Tried:
Have not tried a new printer cartridge until have exhausted all non-monetary fixes.
Full Description of Troubleshooting:
The first error: check cartridge in right stall occurred suddenly after problem-free use.
The contacts on the black cartridge were cleaned but the error persisted.
After disconnecting use for a time, I reconnected last night to troubleshoot printer cartridge error on current Mac machine. Installation was completed successfully.
The same error occurred once setup was complete.
I performed the following:
1) cleaned contacts on black cartridge using distilled water.
2) unplugged power cord (per post in forum)
3) unplugged power cord and tried pressing cancel/left arrow (per same post in forum)
4) cleaned contacts behind black cartridge on printer
5) removed black cartridge, closed machine and got insert black cartridge error (attempt to determine which cartridge was the problem)
6) Even though this message appeared to indicate the black cartridge was the problem (per web support article) I cleaned the contacts on and behind the color cartridge as well.
In the course of all of this trouble shooting I got a second error: "Print cartridge in right stall not supported."
I noticed that the fit is looser than in the color cartridge. I inspected the spring and cartridge area for damage and found none. Cleaned dirt however below contacts on machine.
Also, at one point during the trouble shooting I was able to get to the scan menu but then it quickly reverted to the first error message.
7) Per general support article online, I tried unplugging the power while the lid was opened (as indicated during cleaning of cartridges.) This information was not in the manual that came with my machine. I was hoping this might reset things.
Then I got the third error: a period of sounds of the printer (alignment?) followed by hour glass on screen.
The 2510 appears to be frozen. No buttons like cancel or menu or on button caused any response.
I unplugged it again (this time with the lid closed) and got the same series. A period of sounds like alignment and then a halt of sounds with the hourglass still on the screen.
Customer Service Rep sent the following:
Email 1:
1.      While the printer is powered on, without turning it off, unplug the power cable from it.
2.      Press and hold the # and 6 keys together and while you are holding them, plug the power cord into the printer
3.      Hold the keys for about 30 seconds, while the printer tries to power on, and release the buttons.
4.      If the printer turns off, use the on button to power on the printer, and follow the instructions on the display.
If it still comes up with the same error, I request you to try with a new black cartridge and get back to us with the results.
Email 2:
1.      While the printer is powered on, without turning off the printer, unplug the power cable from it
2.      Press and hold the on button for about 10 seconds and release it.
3.      After about 1 minute, plug the power cord back and try powering on the unit.
The reason I suggested to try with a new cartridge is because whenever the printer powers on, it does a self test to make sure all the hardware components are working fine, which includes the cartridges. So if there is any error with the cartridge, then the printer might freeze if it is unable to determine the cause of the issue or the point of failure.
Email 3:
I did some research and the issue seems more likely with the hardware of the printer.[...]
If the issue persists, get back to us with the information below for upgrade options for your printer.
Forums:
I then tried unplugging from power strip into wall outlet and resetting modem without result. Noticed blue light for wireless connection is no longer on.
Message Edited by allinfun2510 on 05-04-2009 05:46 PM
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I had the same issue with my 7610 (error=print cartridge not installed correctly), and tried some of the listed suggestions - opened up another brand new cartridge - same issue; put the old one back in - same issue. So I knew it wasn't a defective cartridge, but rather something wrong with the spring that supports the cartridge, because it didn't seem to 'click' in correctly anymore. Compared the spring on the black (right) side, to the color (left) side, and saw the spring hanging down. Put it back in place a couple times - still without success - until I looked closer and saw that part of the plastic that holds the spring in place must have just broken off. Tried t a little piece of tape to hold the spring in place, and finally, the cartridge worked - for now. Hope this helps someone else if they're having the same issue. Good luck!

Non hp cartridge ERROR

ERROR MESSAGE = NON HP CARTRIDGE
PRINTER WILL NOT PRINT

Hi, are you using a genuine HP?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Incompatible print cartridge C4480

I am getting a message saying "Incompatible print cartridge" for my HP C4480 all in one printer. I have tried turning off the printer, taking out the cartridges, and cleaning the printer, none of which worked. Any other suggestions?

Here are some additional steps to follow for your "incompatible ink cartridge" message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
Also, please feel free to call 1-800-474-6836 for further assistance.
I work for HP, IPGHT specialist in Officejet and Photosmart printers.
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HP Deskjet 6980-print cartridge error

I replaced both ink cartridges.Once I closed the lid and error came on my screen telling me Print Cartridge error- tri color. and the tri color light blinks continuously???

Hi - by 'compatible cartridges', do you mean refilled or non-HP cartridges? HP can't support those because they are somebody else's product - HP doesn't know what kind of ink is in them, how they were refilled, how they might have been damaged during remanufacturing, etc. Here's a support document on a comparison of reliability of HP vs remanufactured or refilled brands by QualityLogic (an independent quality assurance organization): http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00113&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE.... There is a broken link in this doc, which is a bit annoying, but I think it is trying to take you to this page, which has more on the relative reliability of HP vs non-HP: http://www.hp.com/sbso/product/supplies/printer-ink-refill.html
When you cleaned your electrical contacts, did you clean the contacts inside the printer as well? They are hard to get at, but you'll find them in the cradle where the cartridges go - they match up with the contacts on the cartridges. Don't use very much water at all - a barely dampened, lint-free cloth is best. And I would use distilled water, rather than rain or tap water. Rain water especially could have contaminants.
I work on HP's behalf.

Officejet Pro 8600 print cartridge error

one or more cartridges appear to be damaged K. Message appeared after replacing the exhausted original black setup cartridge. I replaced the replacement cartridge with a new cartridge to no avail. I cleaned the contacts and even replaced all the original setup cartridges, again to no avail. This is a wireless network printer and the PC uses a windows 7 home premium OS. This appears to a printer problem not connected to the PC or OS. This is the 2nd HP printer i have that has the same problem. Any suggestions except replacing the printer?
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@ REBjr. - I understand that you are getting error message on the printer that is related to the print cartridges. Are you using genuine HP non refilled ink in the printer? I would start by doing a hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts. Here is a document that will provide the steps to the hard reset. Also, is there residue on the black cartridge? If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.
I am a former employee of HP...
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Counterfeit printer cartridge error

I own a HP Officejet Pro 8500A Plus and I used a compatible non-HP printer cartridge. Ever since doing so, I've been getting this error message on the display (counterfeit ink cartridge). I've since uninstalled and reinstalled the software as well as replaced the cartridge with an HP brand cartridge and I'm still getting the message. Is this a quick fix or do I need to take it somewhere for service?
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No problem. Glad it's working now.
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Non OEM Cartridges in Dell 3100cn

Windows Test Print - sB's printer.pdfIn reading several posts to this forum it is apparent that the non Dell toner cartridges. I could kick myself because I've been having problems. It seems that the toner is leaking.
I'm going to attach a copy of a test page - you might be able to see that one inch all the way down the page there are cyan smudges of toner. I followed the steps in another post to clean the ROS (Raster Optical Scanner) and that helped some.
Do you think if I yanked all of the non-Dell cartridges and replaced them with Dell cartridges and the printer cleaned out good that the cyan smudges would go away.
I'm toast here at work for making the decision to use non-OEM cartridges. Any assistance or advice you could offer would be greatly appreciated.

jchpnc,
Your printer should be fine with Dell Cartridges. I did the same thing with my printer and had the same problem. I use Dell Cartridges now and have had no problems.

Text not printing or PDFing. Non-printing is not applied. Help?

I have a logo. The top is on a path applied to an oval. Same with the bottom. In the middle is an ampersand (&). When I try to print, only the ampersand prints. I've tried printing to 2 different machines. I also tried saving it as a PDF but I lose everything except the ampersand in the middle. Everything is colored black, so there are no weird colors going on. Non-printing is not applied to anything. Any thoughts? I can send the file to somebody if they want to check it out.
ID CS 3
Thanks,
Chris

Sorry for the delay. Spent some time looking for the font becasue I'm on Windows.
I opened it first in CS5, and after font substitution it exported fine, so I figured maybe it was a font problem on your end, but just to be safe I opened it in CS3 to check. Same problem here that you have on your end.
Good news, though. I exported to .inx and opened that. That page opened at 11 inches high, which may be part of the problem, but after resizing, it exported correctly. This is a pretty good inidcator of some minor corruption that is fixable by the export. See Remove minor corruption by exporting

Need to find compatible print cartridge

Hi!
This is very urgent.
I bought my printer- Photosmart C4280 in Europe and used the 350 and 351 print cartridges. Iam living in Israel now and i had problems to find the right cartridges as it doesnt excist here under the same numbers.
An employee in a media shop found on the israeli HP homepage the right ones and i bought the 140xl and 141xl.
After all, my printer says 'incompartible print cartridges'...
I NEED THE RIGHT NUMBERS! WHICH CARTRIDGES TO BUY IN ISRAEL FOR THE C4280???
Please help me, i have to print a lot by the end of the week!
Thanks for any advice!
Ps: I did a reset already.

Hi,
140 & 141 probably are thr right number but the printer does not know it because it is sold in Europe. Please check the following article and call HP in your area for help, they will show you how to reset thr printer:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
Regards.
BH
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Non printing cartridges

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