Non-renewal of the payment of November 2014

Hi,
I would like to know where is the problem in the payment of November.
From your email , you can not take my money from my credit card, but my credit card is not empty and i'm not understand how it is possible and i reload my credit card a few days to renewal.
Your email tell me that you can not take my money from the credit card, ok, but it didn't tell me nothing about how to fix this error , ask the service to tell me exactly where is the error, becouse after two weeks I almost still can not find it.
I check also my online-invoice and yes,  Amount Paid: 30,74... (Envious Number: IEN2014004569511)
If you have already taken the money and you have not registered my payment, I would ask you to check and send me your email of success payment, like always , otherwise if it is not, as I said before, I would ask to know where the problem is

I come back now from my post-office and they said me my credit cards is not empty like i said before.
I have payed this morning one object on internet with the same cards storage in your system and they accept my payment.
Anyway i give you again my credit card information (reset the old), from your payment form in account setting, i hope it can work again like the last months.
Let me know.
Best Regards
Sergio Pescucci

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