Non responsive area on screen

Their is a band across my screen that is non-responsive to my mouse select button. from about 2 inches from the top to about 3.5 inches down from the top.
 I have tried reloading, still no change. this fault is only in firefox.
 This is my 2nd submission.
 Bill

That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode

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This is not expected behavior for the device. I've just tried it on mine and as long as you touch some part of the key you should have the device react appropriately. Even slightly touching the right edge of the "P" key box should result in the appropriate action.
It is highly unusual to have two phones that are experiencing the same issue and in most cases many people would suggest an issue with the operator or the environment that it's being used in, so be prepared if you take the phone in for another Genius Bar session.
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I'd first offer that it's a possible software issue which is being carried over from your original device through a backup, but you have already done a factory restore with setup as a new device which would eliminate that possiblity.
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Open the Maps application and double-tap each corner, then the center, to verify that it zooms in to each section.
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http://support.apple.com/kb/TS1827
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My 1020 screen is non-responsive. The OS is working as well as the side keys but I cannot press anything and have it work. I've tried restarting the phone and even reset the phone without any luck. Anything else to try before I have to warranty it?
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Hello, hagjohn.
Welcome to the Nokia Support Discussions.
How was your phone now? Are you still unable to access the screen? When did the issue begin to start? Did something happen to your phone prior to the issue? When did you purchase your phone? Is it happening all the time or just randomly? Did you reset your phone by pressing and holding both the volume down and the power keys until it vibrates? If yes, we suggest to go back to the Point of purchase to have it replaced or you may consider visiting the nearest Nokia Care Point within your area to have your phone checked by our technicians.

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Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
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Non responsive area on screen

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