Non responsive key in Keypad

Hello again,
My wife uses a Curve 8520 which she got in July 2010. But suddenly the E/2 key on the keypad is not responding and so she cannot even open the phone as the phone has been passworded with the letter e being among the password. What can be done please?

Hello,
We have exactly the same problem. We also upgraded to 7.0 but are using 3.x functionality. Did you solve this problem?
Kind regards,
Bernd Evers

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