Non Returned Receiver Fee

Dear AT&T Customer Service, About a month and a half ago (circa early June), one of my receivers stopped functioning properly. I called tech support. Tech support remotely diagnosed the receiver and found the unit needed replaced. They told me a new unit would be shipped. A few days later I received and installed the new receiver. At the time, I found it odd that there were no return instructions or prepaid shipping label included in the box the new receiver came in. I surmised from the lack of instruction that the defective receiver did not have to be returned, but I put it into storage just in case. Yesterday I accessed my current bill and found a $150 "Non Returned Receiver Fee" on it. I called customer support today and spoke with 2 representatives (yes, I actually asked for a second representative because I couldn't believe what I was hearing). Both told me there were no return instructions or shipping label provided for the return of the defective receiver; that I needed to call AT&T for the correct procedure to return the old receiver. I was told this is standard AT&T procedure. Eventually I was given return instructions and told the $150 would be credited to my account within 2-3 billing cycles after receipt of the return. What if I didn't have the means to pay the $150 on my current bill? Does AT&T charge me late charges if I pay the bill short the $150? Does the aforementioned procedure sound reasonable to you? No instructions or label and the customer only finds out about it after he/she is charged? As a business professional, this seems like a very devious business practice to me. As a customer, it is outright, and blatant poor service. I look forward to hearing your thoughts on this matter. Thank you.

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