Non riusciamo ad attivare l'applicazione InDesign CC. Abbiamo seguito le indicazioni del documento "Le applicazioni Creative Cloud chiedono un numero di serie" ma non abbiamo risolto il problema

Non riusciamo ad attivare l'applicazione InDesign CC. Abbiamo seguito le indicazioni del documento "Le applicazioni Creative Cloud chiedono un numero di serie" ma non abbiamo risolto il problema
Sfogliando le impostazioni dell'Account abbiamo questo messaggio d'errore:

http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • I am trying to install a trail for InDesign CC to finish a project soon. I downloaded Creative Cloud, the app is in my folder, but it won't open and when I try to download InDesign an error pops up saying Adobe is trying to install malware.

    I just installed Creative Cloud in order to download a trial for InDesign. I have the app icon for CC, but it won't open. When it was in my toolbar (on a mac) it just sat there loading for about 15 minutes. I tried restarting it but it won't open at all now. I also tried downloading an InDesign trail and it won't open at all. When I click for it to download an error message pops up saying Adobe is trying to instal malware and asks me if I want to continue. When I say yes, it doesn't do anything. I have a brochure that needs to go to the client by 4pm today! EEK!

    Sydneybling it does sound like your security software is interfering with the process of installing and utilizing your Adobe Creative applications.  I would recommend that you try temporarily disabling your security software and utilizing the directions listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install InDesign CC.

  • Trouble starting indesign after joining creative cloud

    So my trial version of indesign expired and I finally got around to subscribing to creative cloud. On the dashboard when I'm signed into creative cloud, I have the option to 'try' (ie download indesign again) but I'm sure elsewhere it says it's already installed (and it must be. I used it two hours ago).
    When I launch indesign even though I've now paid up for creative cloud I get the Adobe Application Manager telling me my trial's expired, and I don't have an option to do anything except quit.
    Do I need to uninstall indesign and re-install to open the program again? I assume that Creative Cloud lets you do that?
    I'm using a macbook on OS10.7.3
    Regards,
    Janine H

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Mylenium

  • Adobe creative cloud non funziona

    Buongiorno, quando viene lanciato creative cloud il programma si apre normalmente, ma non compaiono le app nè la possibilità di fare il login, la schermata è semplicemente vuota.
    Nel frattempo premiere CC ha smesso di funzionare poichè risulta esser uscito dalla versione di prova.
    Controllando il mio account sul sito di adobe però l'abbonamento risulta in regola ed i pagamenti tutti regolari.
    Come posso fare per risolvere il problema?
    Mi auguro riusciate a rispondermi il prima possibile perchè è davvero urgente.
    Grazie.

    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud

  • Non funziona più il numero di serie per la licenza di inDesign

    Salve,
    utilizzo una Creative Suite CS2 Mac version su un Power Mac G5 Dual processor 2 GHz con 4,5 GB di memoria.
    Fino a ieri sera non dava problemi. Stamane ho avviato i programmi adobe e inDesign ha richiesto l'inserimento del numero di serie per attivarsi. Dopo averlo inserito il messaggio riportato era che il numero di serie non era valido. Ho provato così ad avviare Photoshop che non mi da problemi e parte correttamente, mentre avviando Illustrator il programma si blocca alla finestra di avvio girando a vuoto.
    L'assistenza telefonica non copre i problemi relativi alla CS2, mi hanno suggerito di provare ad entrare con un nuovo account, cosa che non ha dato alcun risultato, o provare e reinstallare tutti i software ma il problema continua a presentarsi.
    Avete suggerimenti in merito?
    Grazie

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    A chat session where an agent may remotely look in your computer may help
    NEW Chat link (from a Moderator message dated 7-19-14)
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • InDesign Non-Creative Cloud

    As a post-secondary student how can I obtain a copy of Adobe InDesign standard version? Meaning, I don't want to buy a creative cloud version. I know I was able to have this option not too long ago with Dreamweaver.

    http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html
    Note that you will be 2 versions out of date.

  • Indesign previews in creative cloud dont show fonts?!?!

    ok.. so surely this is not the way its supposed to happen
    indesign file with a non web font uploaded to creative cloud
    preview gets created with a substituted font.. = design looks rubbish and certainly wouldnt work to show a client as suggested.
    i tried also uploading the font in the hope it would work, but no luck
    any help appreciated : )

    Sorry...thought this was a DPS question.
    Creative Cloud hasn't been officially released. If you're a beta tester please ask this question in the prerelease area.
    Bob

  • What happen to TOTAL TRAINING, where i can buy a tutorial in DVD of a creative cloud CC Design: InDesign, photoshop, illustrator, acrobat?

    Many year ago, i bought the entire collection of DVD of Total Training of the Creative Suite Design, and came with InDesign, Photoshop, illustrator, acrobat, version cue, and was wonderfull learn all, now 10 years ago, i try to get now the Creative Cloud CC for Design, and only found tutorials online, or with Lynda.com any sugestions?

    Looking at the current options readily accessible on Adobe.com, for students and teachers it appears that the only options are to get the entire suite for $20/month or the photographers bundle (LR + PS) for $100/year thru Aug 29, so not sure what the price would be, now, so no there is not a way to get 3 apps for cheaper than the entire suite, since there is no single-app price.
    If it’s any consolation, for non-educational individuals, the single app price is $20/month and the full-suite price is $50/month, so for three applications like you want to use, it’d be cheaper to go with the full-suite than buy three individual app subscriptions.
    The bottom line is that as a student or teacher you’re able to access the full suite of apps for the price of a single app once you’re out of school, and that is as low as Adobe will go.

  • Can I download a non-creative cloud trial of illustrator and photoshop?

    Hi, I dont have good access t the internet, but I want to trial indesign and illustrator before I purchase.  Is it possible to trial a non creative cloud version of them?

    Hi,
    I am not really sure as to what do you mean by "non creative cloud version".
    But if you do not wish to download the CC, you can try using the trial for CS applications.
    Download CS6 products
    Regards,
    Sheena

  • Indesign CS6 won't activate without Creative Cloud

    I have a hard copy of the Adobe Creative suite CS6 Design & Web Premium set, which I purchased and installed on to my computer. All of the products seem to work except for Indesign, which for some reason won't open for me until I renew my Creative Cloud subscription. I don't want Creative Cloud. I don't need it. I have the programs - I bought them - so I expect to be allowed to use them. None of the other Adobe programs are doing this; only Indesign. Why is this going on????

    I can't open it. Every time I try, an Adobe window pops up saying:
    RENEW YOUR SUBSCRIPTION
    Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you have just renewed your subscription, wait 15 minutes and try again.
    I have the option to press "close" or "try again". "Try again" does nothing, and "close" quits it altogether. Adobe is not letting me access InDesign AT ALL.

  • InDesign per Mac - Crash all'avvio del software

    Quando apro il software InDesign va in crash. Devo utilizzare uscita forzata per chiudere il programma. Qualcuno ha qualche idea su come risolvere il problema?
    Ho provato a eliminare caratteri, disinstallare il software e istallarlo nuovamente ma non è cambiato nulla. Qualcuno ha qualche idea sul da farsi?

    Thank you Peter for your Answer.
    The versions are two, InDesign CC and InDesign CC 2014. My PC work with OS X 10.9.4.
    It's not a real crash, the system work but the software don't run and for close InDesign I must use the Force Quit function.
    Sorry for my bad english

  • Creative cloud Indesign crash on startup

    Please see log below. Upgraded iMac from snow leopard to Mountain Lion, upgraded to creative cloud from CS5.5, however indesign will not start and crashes with the following below.
    Process:         Adobe InDesign CC [3046]
    Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
    Identifier:      com.adobe.InDesign
    Version:         9.0.0.244 (9000)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [228]
    User ID:         501
    Date/Time:       2013-10-01 16:12:54.543 +1300
    OS Version:      Mac OS X 10.8.5 (12F37)
    Report Version:  10
    Interval Since Last Report:          3661 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  155 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      D0894453-8AD3-C4EB-A95E-F464636E7268
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x00007fff961b8212 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff94340b24 pthread_kill + 90
    2   libsystem_c.dylib                       0x00007fff94384f61 abort + 143
    3   libc++abi.dylib                         0x00007fff8f5489eb abort_message + 257
    4   libc++abi.dylib                         0x00007fff8f54639a default_terminate() + 28
    5   libobjc.A.dylib                         0x00007fff8f6e4887 _objc_terminate() + 111
    6   libc++abi.dylib                         0x00007fff8f5463c9 safe_handler_caller(void (*)()) + 8
    7   libc++abi.dylib                         0x00007fff8f546424 std::terminate() + 16
    8   libc++abi.dylib                         0x00007fff8f54758b __cxa_throw + 111
    9   PublicLib.dylib                         0x00000001011ed5fe PMString::SetUTF8String(std::string const&) + 446
    10  com.adobe.InDesign.Font Manager          0x0000000117c77bae 0x117c75000 + 11182
    11  com.adobe.InDesign.Text Panel           0x0000000115219ece 0x1151e8000 + 204494
    12  com.adobe.InDesign.Font Manager          0x0000000117cd2bd3 0x117c75000 + 383955
    13  com.adobe.InDesign.Font Manager          0x0000000117cd2576 0x117c75000 + 382326
    14  com.adobe.InDesign.Font Manager          0x0000000117cd09e4 0x117c75000 + 375268
    15  com.adobe.InDesign.Font Manager          0x0000000117c937b2 0x117c75000 + 124850
    16  com.adobe.InDesign.Text Panel           0x000000011521a785 0x1151e8000 + 206725
    17  com.adobe.InDesign.Text Panel           0x000000011520f9ea 0x1151e8000 + 162282
    18  com.adobe.InDesign.AppFramework          0x0000000115975bae 0x115898000 + 908206
    19  com.adobe.InDesign.AppFramework          0x00000001158e324f 0x115898000 + 307791
    20  com.adobe.InDesign.AppFramework          0x00000001158e2c8b 0x115898000 + 306315
    21  com.adobe.InDesign.Application UI          0x0000000115c22f4d 0x115af0000 + 1257293
    22  com.apple.AppKit                        0x00007fff9380921a -[NSApplication run] + 636
    23  com.adobe.exo.framework                 0x00000001028a7e98 exo::app::OS_AppBase::RunEventLoop() + 56
    24  com.adobe.InDesign.AppFramework          0x00000001159a5ff3 0x115898000 + 1105907
    25  com.adobe.InDesign.AppFramework          0x00000001159a5182 0x115898000 + 1102210
    26  com.adobe.InDesign                      0x0000000100001dbc main + 412
    27  com.adobe.InDesign                      0x0000000100001bb4 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff961b8d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff92e6ddea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff92e6d9ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343ff3 _pthread_cond_wait + 927
    2   com.apple.CoreServices.CarbonCore          0x00007fff91ca2406 TSWaitOnConditionTimedRelative + 163
    3   com.apple.CoreServices.CarbonCore          0x00007fff91c04a98 MPWaitOnQueue + 252
    4   PMRuntime.dylib                         0x000000010165ebe1 0x10165d000 + 7137
    5   com.apple.CoreServices.CarbonCore          0x00007fff91c797e0 PrivateMPEntryPoint + 58
    6   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff961b6686 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff961b5c42 mach_msg + 70
    2   com.apple.CoreServices.CarbonCore          0x00007fff91c9f3dd TS_exception_listener_thread + 67
    3   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    4   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   com.adobe.InDesign.AppFramework          0x0000000115990f22 0x115898000 + 1019682
    3   com.adobe.InDesign.AppFramework          0x000000011599038d 0x115898000 + 1016717
    4   com.adobe.InDesign.AppFramework          0x000000011598da97 0x115898000 + 1006231
    5   com.adobe.InDesign.AppFramework          0x0000000115991abd 0x115898000 + 1022653
    6   com.adobe.InDesign.AppFramework          0x0000000115991a43 0x115898000 + 1022531
    7   com.adobe.InDesign.AppFramework          0x0000000115991a02 0x115898000 + 1022466
    8   com.adobe.boost_threads.framework          0x00000001010736d4 boost::thread::start_thread() + 436
    9   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   com.adobe.InDesign.AppFramework          0x0000000115990f22 0x115898000 + 1019682
    3   com.adobe.InDesign.AppFramework          0x000000011599038d 0x115898000 + 1016717
    4   com.adobe.InDesign.AppFramework          0x000000011598da97 0x115898000 + 1006231
    5   com.adobe.InDesign.AppFramework          0x0000000115991abd 0x115898000 + 1022653
    6   com.adobe.InDesign.AppFramework          0x0000000115991a43 0x115898000 + 1022531
    7   com.adobe.InDesign.AppFramework          0x0000000115991a02 0x115898000 + 1022466
    8   com.adobe.boost_threads.framework          0x00000001010736d4 boost::thread::start_thread() + 436
    9   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff961b86d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff94341f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff94341ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff9432c191 start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff961b86d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff94341f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff94341ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff9432c191 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff961b8386 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff943c97c8 nanosleep + 163
    2   com.adobe.InDesign.Support for JavaScript          0x000000011b68f818 0x11b63c000 + 342040
    3   com.adobe.InDesign.Support for JavaScript          0x000000011b676a3e 0x11b63c000 + 240190
    4   com.adobe.InDesign.Support for JavaScript          0x000000011b68f3d5 0x11b63c000 + 340949
    5   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff961b82aa __recvfrom + 10
    1   ServiceManager-Launcher.dylib           0x00000001096fb231 0x1096e3000 + 98865
    2   ServiceManager-Launcher.dylib           0x00000001096fa5d6 0x1096e3000 + 95702
    3   ServiceManager-Launcher.dylib           0x00000001096f9678 0x1096e3000 + 91768
    4   ServiceManager-Launcher.dylib           0x00000001096f96e6 0x1096e3000 + 91878
    5   ServiceManager-Launcher.dylib           0x00000001096f42e4 0x1096e3000 + 70372
    6   ServiceManager-Launcher.dylib           0x00000001096f4cfe 0x1096e3000 + 72958
    7   ServiceManager-Launcher.dylib           0x00000001096f4c0b 0x1096e3000 + 72715
    8   ServiceManager-Launcher.dylib           0x00000001096f836e 0x1096e3000 + 86894
    9   ServiceManager-Launcher.dylib           0x00000001096f84b2 0x1096e3000 + 87218
    10  ServiceManager-Launcher.dylib           0x00000001096f826d 0x1096e3000 + 86637
    11  ServiceManager-Launcher.dylib           0x00000001096f81e6 0x1096e3000 + 86502
    12  ServiceManager-Launcher.dylib           0x00000001096e6916 0x1096e3000 + 14614
    13  ServiceManager-Launcher.dylib           0x00000001096eab05 0x1096e3000 + 31493
    14  ServiceManager-Launcher.dylib           0x00000001096f8e46 0x1096e3000 + 89670
    15  ServiceManager-Launcher.dylib           0x00000001096faef3 0x1096e3000 + 98035
    16  libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    17  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff961b86d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff94341f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff94341ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff9432c191 start_wqthread + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   com.adobe.InDesign.AppFramework          0x0000000115990f22 0x115898000 + 1019682
    3   com.adobe.InDesign.AppFramework          0x00000001159905c8 0x115898000 + 1017288
    4   com.adobe.InDesign.AppFramework          0x000000011598da97 0x115898000 + 1006231
    5   com.adobe.InDesign.AppFramework          0x0000000115991abd 0x115898000 + 1022653
    6   com.adobe.InDesign.AppFramework          0x0000000115991a43 0x115898000 + 1022531
    7   com.adobe.InDesign.AppFramework          0x0000000115991a02 0x115898000 + 1022466
    8   com.adobe.boost_threads.framework          0x00000001010736d4 boost::thread::start_thread() + 436
    9   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 12:
    Thread 13:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x0000000120d7244b 0x120d2d000 + 283723
    3   MultiProcessor Support                  0x0000000120d72303 0x120d2d000 + 283395
    4   MultiProcessor Support                  0x0000000120d92394 0x120d2d000 + 414612
    5   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff5fbfee48  rdx: 0x0000000000000000
      rdi: 0x0000000000000c07  rsi: 0x0000000000000006  rbp: 0x00007fff5fbfee70  rsp: 0x00007fff5fbfee48
       r8: 0x00007fff7d99d278   r9: 0x0000000000000012  r10: 0x0000000020000000  r11: 0x0000000000000206
      r12: 0x00007fff5fbfefd0  r13: 0x00007fff5fbff0da  r14: 0x00007fff7d99e180  r15: 0x00007fff5fbfeeb0
      rip: 0x00007fff961b8212  rfl: 0x0000000000000206  cr2: 0x00007fff7d996ff0
    Logical CPU: 0
    Binary Images:
           0x100000000 -        0x100005fff +com.adobe.InDesign (9.0.0.244 - 9000) <2F683D4B-A144-3E91-A0CA-3F9B6B1DA676> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
           0x10000c000 -        0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <7EAF82B5-D2A0-3E46-96B1-61E4A9D819C9> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
           0x100014000 -        0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
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