Non-Technical Person Having Horrible Difficulty Trying To Download New Flash Player

I no very little about computer support and have little knowledge of attempting to navigate around the computer trying to correct errors.
I switched from IE 9 to Fire Fox, and now I cannot use videos, because I keep getting alert that I need to upgrade to new Adobe Flash Player.   I have tried doing this all day.  I get to the download, and confirm to download the new Flash Player upgrade.  A prompt comes up to SAVE the file which I do.  Sometimes it says Fire Fox not responding, and other times it seems to work.  Then I get a prompt to RUN the new program via the download.  It does not download.  When I hit RUN again, it says that two consecutive downloads are now occurring.  It is not running and completing the upgrade.
I searched trobuleshooting tips and it said to uninstall any prior Flash Player programs.  I believe I did that. 
The whole process of downloading starts over and still nothing.
At one point, something to download.  I think it is when I tried to download from the Adobe site.  Then it said that the Plug-In could not be found Fire Fox.
I am getting out of my league as to what to do next and how to fix this issue.
Thanks for nay help or advice.  Oh, and if you do have advice or direction, please try and communicate it in steps, because as stated previously, I am almost totally clueless on how to correct issues or even take the necessary steps when it comes to resolving computer issues.

This is turning into a mess for troubleshooting. 
I click on the link to see what version I have and this appears:
Windows
Internet Explorer (and other browsers that support Internet Explorer ActiveX controls and plug-ins)
10.3.183.10
Windows
Firefox, Mozilla, Netscape, Opera (and other plugin-based browsers)
10.3.183.10
Is this my version? 
What's the next step?
Somebody should know the correct procedures to follow.  The step-by-step listings for troubleshooting keep leading me into a circle of download and SAVE....double-click and RN....and then nothing. 
Need help here.

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