Non-working (ADSL) extension after BT engineer put...

Hi - I'm not blaming the engineer (yet) but am asking, if after a new Master Socket has been put in (the type with separate phone and RJ11 connectors) is there anything that could explain why an extension doesn't work?
What I mean by "doesn't work" is:-
1. phone on extension is fine (plugged in via ADSL filter)
2. ADSL doesn't work AT ALL (plugged in via ADSL filter).
Do the new type Master Sockets require a different extension wiring?  Thanks.
Solved!
Go to Solution.

As imjolly has said the newer Pre-filtered Master sockets, separates the DSL signal and Voice signal as soon as it reaches the new master socket.
This has been done to reduce the risk of internal interference from reducing the broadband's performance as using slave/extension phone sockets and the internal wiring can dramatically reduce the broadband's performance.
The only downside is that you can only connect your router/homehub to the new Master socket, though this should therefore improve the broadband's performance.
Hope that helps explain things,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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    M  *  LINE        10404
    M  *  COUNTER     1
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