None of my Best Buys will price match!

I'm trying to get a Galaxy Note 2. Amazon.com and Walmart.com have it for 249.99. Neither of my Best Buys around me will price match the phone, they wont even look at the promotion listed on the website. What should I do?

So you are not following your own policy.....
Customers can receive a price match on the above promotions by providing information about a competitor's price either with a Best Buy employee in our Stores or by calling 1-888-BEST BUY (1-888-237-8289). On qualifying products, Best Buy will then verify pricing to complete the price match.
Valid for purchases made between October 7, 2012 - November 17, 2012 and November 27, 2012 - December 24, 2012. Best Buy may amend these terms at any time. All other terms and conditions of the Best Buy Price Match Guarantee apply.

Similar Messages

Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store. I understand that Best Buy does not match pricing DURING Black Friday weekend. So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid. Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend. So I called in for Best Buy to match the price. I spoke with someone who seemed like temp help. It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers. After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend. If so, no one would buy during Black Friday. She said she would submit the price match and I would get an email letting me know if it has been approved. I was patient and waited 2 weeks and nothing. I called back and was told that the price match department was swamped and to please be patient. So I waited till today to call back for the return date is in 2 days and still no price match email. I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense) I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month. Why is any of this my fault?! I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service. I know more than the people I'm speaking with on the phone! I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?! What am I missing?!
Total Price Match FAIL for Elite Plus member!!! I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Why are none of the Best Buys in my area carrying the Fatal1

I li've in Lonng Island NY. I have called every Best buy out here (got to be about 0 of them) and not one carries the Fatalty card. They all carry the 2 lower end ones though (ExtremeMusic + Platinum). And then to boot you can't order through Creatives own site due to the Exclusi've agreement with Best Buy I am assuming. So if Creative won't sell em cuz Best buy should be and Best Buy's out here are not carrying them how in the hell am I supposed to get one?

Exauilted, trust me, you don't need to spend another $80 for 64 megs of Ram. The platinum model has 00% of the functionality that the Fatalty card has and it sounds awesome. The 64 megs of ram won't make that card sound any better. It <EM>might </EM>give you one to two more frames per second on a game IF the game was actually written to take advantage of it (of which I seriously doubt any ever will that aren't funded by Creative). If you have a fast computer with a decent graphics card, go get yourself the Platinum card today.

If you buy a ipod from best buy will apple exchange it for a new one if the botton is not working or if it is freezing.

plz answer

Most likely, but there is only one way to find out . Note that you will probably get a refurbished iPod not a brand new one.

Best Buy Price Matching Fiasco

I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
Today I drove to your West LA Best Buy location to pick up a copy of NBA 2K15 for Xbox One. Since Walmart is running a sale on this exact item for $29.96, I brought the printout to the store. I show it to the salesperson, they go back and talk to other people, then she comes back and says "I'm sorry, this is out of stock at Walmart so we cannot price match it." I told her I just looked recently and it was in stock, and I asked her if she checked both online and in-store options and she said "yes, it's out of stock both in-store and online." As my phone did not have good reception in the store, I could not verify for myself.
As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
Thank you very much for your time and understanding in the matter.

John-BBY wrote:
Hello FlyBri,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
I'm very grateful that you wrote to us about your experience and for your feedback.
Sincerely,
Hi John,
I appreciate the response, but I believe you unfortunately misunderstood the situation and what had happened. The Best Buy reps at the store DID NOT correctly verify that the item was out of stock.
A local Walmart store did have it in stock, as did ordering it through Wallmart.com. The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website. The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site. In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available. So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have.
I also believe you are mistaken regarding the Best Buy Price Match Guarantee. Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it. To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices). It says nothing about the stock having to specifically be in the local stores only. It's a moot point though, as at the time there was stock in a local store.
So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did. And because of this, I had to waste valuable time and energy to get a simple pricematch done. The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half.

Best Buy manager escorted me out of the store after refusing to price match

Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is:
SAN RAFAEL CA (Store 1021)
700 Du Bois St
San Rafael, CA 94901-3905
Manager - Earl
The Story:
Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by.
I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good.
He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there".
So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand.
I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience).
I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth.
I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?"
At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen.
As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
EMERYVILLE CA (Store 499)
3700 Mandela Pkwy
Oakland, CA 94608-3566
Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour.
Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome.
Best Buy - 2 / Me - 0
Thanks for the most horrific retail experience ever, Best Buy. You win.

They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
"The Details:
At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
If we lower our price during the return and exchange period, we will match our lower price, upon request.
Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover:
The online prices of retailers not listed.
Contract mobile phones sold by any online retailer.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
"What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018

Price match and best buy coupon

If I ask best buy to price match another store, and then I want to use a best buy 10% off coupon, will best buy accept the coupon after the price match?

Hello wmmatney,
Best Buy's Price Match Guarantee and movers coupon are great ways to ensure that you get the best price on products that you'll need to settle in your new dwelling. You ask a great question!
As KingFudd mentioned, the two offers cannot be combined as coupons may not be used with a price match.
I hope this helps. Thank you for writing to us with your query!
Regards,

My frustrating story with Price Match and Contracts.

So i'll break this down by trip to Best Buy and calls. Trip 1: Best Buy tells me I cant get a Contract and only can get Edge. Also say they cant Price Match. Call 1: I call the same store I was just in and was informed that they "Push for the Edge program but 2 year contracts are availabl. Trip 2: I return to the Best Buy and am instantly informed that I can get a contract but they will not price match. Online posting 1: I am informed that I can price match but only if its not an Online retailer. (This store is in the same plaza as the store im trying to price match with) so I have a green light to get the phones pricematched Trip 3: I am told that You cannot get a new 2 year contract through Best Buy and can only do upgrades now.
Call 2 (corporate number) I am told that I can only get Edge program again until I tell them that i was already informed that i did not need to get Edge. They then tell me They cant price match contracts until i tell them what i was told by the online rep. I was then told i needed to enter my info and they will store my complaint into the system so if i go back to the store i can get a new 2 year contract with price match with no problem. I asked 3 times to make sure i could do this before i went to the store. Trip 3: I get to the store and they tell me there is nowhere they can look up this info that was stored into the computer and there is nothing they can do. I finallly convince them to call and they got the information. They then told me they could finally Price Match the nearby Target.... but not on a contract. Each of these trips was 30 miles away. 60 mile round trip. I drove 180 miles to be repeatedly lied to by Best Buy.Each person had a different story.
They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted.

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Price match

I purchased a i5/128gb surface pro 3 last week when the price was $999 and used the trade in promotion along with my edu coupon and the gift card received from my tabletand was able to get the price down to $750. This week the price of the surface pro 3 15/128gb dropped to $899. Being that the base price dropped by $100 and the promotion/coupon was still valid this week, I requested a price match by calling customer service on monday. The lady on the phone was very understanding and instructed me to go to the store and do the rebuy in order to get that price match. I explained to her that since the coupon is one time used the store cannot do the rebuy due to loss of the coupon. She agreed and told me that she will credit my account the difference($100). I even called back later in the day to confirm that the refund was being processed. Then today, I received an email saying that the refund was denied becasue the price I paid was not 999 but 750. I called the customer service line again, confused since the conversation I had Monday led me to believe that the price match was confirmed. I tried to explain that if anyone was to walk in this week with the same promotion/coupon I used, they would get it for $100 less (around $650) since it was the base price that dropped and is independent of the coupon. The only difference was when the item was purchased. I was constantly informed that the price i paid was 750 which is less than 899 so they cannot price match. After I got him to understand that I am trying to match the 999 and not the 750, he told me that since I used the coupon, I cannot price match and was told there was nothing he could do. Now I have 2 option, either just take the $100 hit becasue I happened to buy the thing 2 days early, or go online and track down another coupon, go to the store, return the device and rebuy which will cost me time and money and the now the store will have to sell the tablet, which is prettymuch new, as an open box item. Other people online have been able to do this price match hassle free since they representatives they talked with understand the logic of what is going on and simply creditting them the amount. I don't understand why it's so difficult for me.

Hello willwor,
Being a frugal shopper in our modern world is important and I certainly understand that it is important to get the very best price on exciting new technology. I apologize for the confusion and disappointment around your price match request.
Best Buy's Price Match Guarantee is intended to match a price below what you actually paid. In this case, since you paid $750 and the current selling price is greater than that, you've already received the better price. In addition, coupon offers are excluded from our Price Match Guarantee:
Our Price Match Guarantee does not cover: Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers...
I regret that I do not have better news for you, but I am grateful that you wrote to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Price match is basically a scam

Best Buy's Price Match Guarantee is basically a scam. I am not a lawyer, but the process of getting a price match is so difficult that it may as well not exist. While I have received price matches in the past, they have required multiple phone calls, speaking with multiple people. Last week, I called right after my order was placed, and almost a week later, nothing. When I called in again, I was placed on hold for 10 or 15 minutes, only to be told that it was ignored and that the agent would resend the request. I would then need to wait another 72 hours to receive my adjustment. So, I am still waiting.
If you're going to have a price match policy, once you determine the item purchased is covered, don't try to trick the customer by forcing to wait days just to see whether the request that was approved was ignored. I should not have to chase after you for you to follow your own policy (find matching item, call, and then get the price match, and not call, wait a wait, call, wait three days...).

Hello danielborsuk,
Our Price Match Guarantee is a great way to ensure that you get the best price on a product and still have all of the advantages of purchasing from Best Buy. It was with disheartenment that I read of your trials in attempting to take advantage of our program. Certainly this is not the experience we wish you to have and I apologize for your having to cope with a situation that is more complex than it should be.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your most recent interactions with us and have confirmed that the action that was promised on your last contact has been taken. It is my hope that your next request will come off far more smoothly. Please let us know how it goes.
Please know that I am grateful for the valuable feedback you've provided on our process. Without it, we cannot improve in ways that are meaningful to you and our other customers.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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B575 E450 best buy cyber monday 299,99

hey gang a heads up.
best buy has a B575 (wont say B575 anyway on ad) with fingerprint,hdmi 1.3a,4 gig of ram and a E-450 for 299.99.
i own the E-350 model and it is outstanding.
best buy ran this one week and after that there was no more now there running it again with a updated E-450.
i expect this to be limited stock only.
i checked with best buy before and the last time they ran it they ran it a few days and no stock was to be found fater the run.
no other store will have this.
it is a lenovo best buy exculsive limited run only!
great chance to grab a outstanding product and at a deal price.
the g models run 450 and dont have the fingerprint reader and hdmi.
the E-450 is a slight bit faster.
suprort for 1333 ram (that ram comes in the E-350 but run 1066)
hdmi upgrade to 1.3a
faster grapics with a turbo mode.
power management upgrade.

Hello arowe,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on technology that you use every day and I was gratified to read that you attempted to take advantage of it! I was disappointed to read of your call-in experience however and regret that the agent to whom you spoke wasn't able to honor your request.
As poprex911 has explained, the price to be matched must be in effect and verified at the time the request is made to be honored. In addition, as stated via the link above and by the telephone agent, our Price Match Guarantee does not cover special daily or hourly sales.
I'm sorry that I do not have better news for you. Please know that I'm very grateful that you wrote to us with your query.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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When will we see Iphone 4 at Best Buy?

I swear I check my local store and the site multiple times every single week, and every week same thing out of stock. Then if you ask the question, the BB people have no idea, it is like some big deep dark secret. I just want to order one of these I do not care if I pre-order until replenishment (can't do that as well). I would normally just get them at Apple who has them in stock, but got these BB gift cards burning a hole in my pocket...guess next time will not ask for BB gift cards from my credit card company when I cannot even use them.
Anyhow, what I care about is just getting notified they are in stock, twitter feed, email notification anything, heck even just place a standing order....but having to constantly call them or check online is ridiculous. Anyone know something I do not?
B.

Coming from me, a VERY heavy Droid user. I can understand their cap at 2GB. I am a VERY heavy user. Email, Youtube, web browsing, weather, you name it, I do it on my phone, and I have yet to even get to 1GB let alone 2GB. *shrug* For what it's worth, if you can actually hit 2GB on your phone, my hat's off to you.
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

Will the Nexus 7 come to Best Buy?

Does anyone have any idea if Best Buy will carry the Nexus 7?

I see that two US retailers are taking preorders now. I'm a little disappointed in Best Buy for being behind the curve on this one. I personally just picked up the Asus tf300t. Same company makes it, similar specs a ton more memory and 10 inch screen.

Shadow of Mordor Price match adjustment request.

Hi, I am writing this post because I am asking for a price match adjustment on my purchase from 9/24/2014. I am an elite plus member so I have 45 days to get an adjustment and I am also a gamers unlocked member. I will supply my order number to any BBY admin who messages me. I paid 51.35 after taxes and gcu 20% discount so with the current price being 49.99 -http://www.bestbuy.com/site/middle-earth-shadow-of-mordor-playstation-4/3025013.p?id=1219086172987&s...
The product sku is 3025013. The price should come to $39.99 after gcu discount and then 7% sales tax for my state is added in making it $42.79. So I should get a refund of $8.56.
I thank any forum admin in advance for their awaited PM.

Hi Shaimun,
Thank you for posting to the forum and for being an Unlocked member!
I am more than happy to see what I can do to help; however, in the future you are going to want to call 1-888-BestBuy if you want to request a price match for a BestBuy.com order. To go over your order with you and see what I can do, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Buy Low Price Guarantee
I hope you enjoy your copy of Middle-earth: Shadow of Mordor.
Derek|Social Media Specialist | Best Buy® Corporate
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None of my Best Buys will price match!

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