NONE of my purchased TV Shows and Videos play anymore!

All of my purchased TV Shows and Videos that used to be fine no longer play... They come up as gray with no sound. Any ideas?

HI, I have the same problem, so you said you will need to update your quicktime...I have the most recent versions of iTunes and Quicktime, and have tried everything. Here is another post I made about this:
"Hi, this exact same thing has happened to me. However, I have updated EVERYTHING, i have the most recent version of iTunes and Quicktime. When i try to play a purchased video, even one i just bought last night, it says I am not authorized to play this, so then it tries to contact iTunes to let me authorize it, but it doesnt, a window pops up and says..."could not contact iTunes, you must download at least iTunes version 4.0 to authorize and play this video." this happens with any purchased video i try to play. The gray screen with no sound or video. Please help! I have tried deauthorizing and reauthorizing. Same problem still. An Apple Consultant friend of mine told me to delete the two iTunes plist files in my library and restart, and I did that but it still has the same problem! Please help! here or my email is:
[email protected]
thanks."
Please help!

Similar Messages

Downloading Purchased TV Shows and Videos

For the last few weeks my computer has been super slow (i.e. it takes an hr to download a one-hr tv show) downloading items I've purchased from Itunes. I've bought things from Itunes forever and it's usually much fast and this is really annoying. Any suggestions?

HI, I have the same problem, so you said you will need to update your quicktime...I have the most recent versions of iTunes and Quicktime, and have tried everything. Here is another post I made about this:
"Hi, this exact same thing has happened to me. However, I have updated EVERYTHING, i have the most recent version of iTunes and Quicktime. When i try to play a purchased video, even one i just bought last night, it says I am not authorized to play this, so then it tries to contact iTunes to let me authorize it, but it doesnt, a window pops up and says..."could not contact iTunes, you must download at least iTunes version 4.0 to authorize and play this video." this happens with any purchased video i try to play. The gray screen with no sound or video. Please help! I have tried deauthorizing and reauthorizing. Same problem still. An Apple Consultant friend of mine told me to delete the two iTunes plist files in my library and restart, and I did that but it still has the same problem! Please help! here or my email is:
[email protected]
thanks."
Please help!

HT201322 itunes 11.0.3 - in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer. also In my Itunes account i have no hidden TV shows or Movies

I'm running itunes 11.0.3 -
in my iTunes library I can no longer see purchased TV shows and Movies that are not downloaded to my computer.
In my Itunes account i have no hidden TV shows or Movies
I used to be able to view all cloud and downloaded content. I no longer can.

There used to be option to show items that are in the cloud in your library, but I can't find where that now is (unless it's been removed). You should be able to see what items that you can re-download via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (at the top right of that there should be a 'not on this computer' button)
Edit : Just seen your reply, though I don't appear to have that setting on mine.

I purchased tv show and i am trying to watch the 'new' episodes

i purchased tv show and i am trying to watch the 'new' episode and can't seem to

What happens when you try to watch them, they show in the TV Shows part of your computer's iTunes library as having downloaded into it ?

Audio and video play intermitently pauses

the audio and video play will intermitently pause

Hi @L1215 ,
Welcome to the HP Forums!
It is a grand place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that after changing the drive to a SSD and installing Windows 8.1 Pro you lost your audio. Drivers are showing as installed and working properly but you have not audio.
When I checked the driver page for your notebook I noticed that Windows 8.1 is not a supported Operating System. With this being said HP does not provide the drivers as it is an untested OS on your system. OEM's may and sometimes do alter drivers to perform correctly with your system.
Downloading or Updating Software and Drivers for HP Computers
Here is a link to No Sound from Speakers (Windows 8) to aid in overcoming this difficulty.
The best of luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am totally new - first time.. I drag picts to the show and push play and for some reason they just show up as black.. the picture is not showing- clearly I have pressed some wrong button but have no idea what to do.. please help!!

I drag picts to the show and push play and for some reason they just show up as black.. the picture is not showing- clearly I have pressed some wrong button but have no idea what to do.. please help!!

I drag picts to the show and push play and for some reason they just show up as black.. the picture is not showing- clearly I have pressed some wrong button but have no idea what to do.. please help!!

IPod nano + tv shows and videos?

if you have a 2GB iPod nano, are you able to add tv shows and music videos to that or do you have to have a regular iPod?

The ONLY ipod that will play vidoe is the 5G and what there calling the 5.5G ipod.
Nanos and older ipods will not play any type of video

Purchased TV Show won't play

I recently purchased a TV Show with iTunes and it was successfully downloaded. However, it won't play on iTunes and also will not play on Quicktime when I tried to open it in Finder. (stating it was a protect file or something like that) How can I fix this problem?

Unfortunately, I don't have an answer for you, but I can tell you that I'm experiencing the same thing. We just bought an Apple TV (I just set it up tonight). I had purchased a TV show for the kids on iTunes a couple nights earlier, but when I went to play it on Apple TV it said that it is an unrecognized format? Now why would Apple sell content that was not in the format to play on its own equipment?
I looked through the files to see what difference there might be because all of the free iTunes video plays fine. The only difference I could find was that this purchased show is 853x480 whereas the other videos are 640x480. I don't think that should make a difference, so it seems that something else is going on. Hopefully someone will have an answer.

Purchased TV show won't play on Apple TV

i have two apple tv in my house. we bought a season of a kids show and when we went to play them it says it is a format not recognized. we bought them from iTunes:) Now the strangest thing is they play fine on the other apple tv we have in another room. Any ideas on why this unit is acting so strange?

Unfortunately, I don't have an answer for you, but I can tell you that I'm experiencing the same thing. We just bought an Apple TV (I just set it up tonight). I had purchased a TV show for the kids on iTunes a couple nights earlier, but when I went to play it on Apple TV it said that it is an unrecognized format? Now why would Apple sell content that was not in the format to play on its own equipment?
I looked through the files to see what difference there might be because all of the free iTunes video plays fine. The only difference I could find was that this purchased show is 853x480 whereas the other videos are 640x480. I don't think that should make a difference, so it seems that something else is going on. Hopefully someone will have an answer.

Itunes purchased tv show will not play on atv

I recently purchased my ATV and have synced my itunes. I downloaded season 5 of "The Shield" from the itunes store. The shows play on my computer and show up under "My TV Shows" but no picture. There is a bar at the bottom of the black screen showing run time and a gear turning. Sometimes it shows the run time count going forward but, other times it stays at zero. I also intermittently get a message that says "There are no tv shows on your apple tv" or if the show is there it will say something like "cannot play..format not recognized". I am very frustrated and ready to send this thing back.
Any help would be welcome - while I still have hair

(1) Like you I can stream video content acquired outside of iTunes to my Apple TV, but I can't appear to play any video purchased on iTunes. On the other hand, music I've purchased plays fine and since my music collection no longer includes protected files I'm of the opinion that this is most likely a DRM issue.
I don't know whether this issue appeared after iTunes 10.5 or the Apple TV 4.4.2 update.
It is of some importance to me that Apple resolves this quickly.
(2) I am not experiencing any issues with the bottom right hand output selection. Have you tried disconnecting from your network, starting something and then reconnecting to see if that resolves the issue?

Movie Rentals / Purchased TV Shows no longer play on iTunes

Playing movie rentals and purchased TV shows have been working just fine on iTunes until a few days ago when I attempted to watch a movie rental, a pop-up warning came on and I pressed OK too quickly to fully read it. It said something about being incompatible. Unfortunately, since the error, I'm unable to watch the movie or any of the purchased TV shows on my MacBook Pro. All I get is a black screen with nothing happening after repeatedly pressing the Play button. I've tried to delete and re-download the TV shows, and iTunes Support has had me delete the movie and TV shows and re-download them. Still getting the black screen. Can anyone help??

The lack of a purchase date, although I am not quite sure why it happens, does not in itself prevent the track from being authorized and played. However, since the account name is correct and they have disappeared from your purchase history, something may have been corrupted.
Unless someone here has a better idea, you should take it up with iTunes Customer Service.

8.1 Pro install now have no audio and video play

I have an older G60-443cl and changed out the HDD for a SDD. Installed a new version of Windows 8.1 Pro. Everything works but my audio and video. The audio drivers are installed and working properly (according to my system) but even on the speaker icon where you adjust the volume there is no sound not even the little beep when you change the volume. I went to my adminastrative tools and checked and the following is what i guess i should have:
Open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Startup Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
I have all of the item but the top one Audio Service???? Help!!!!! Please!

Hi @L1215 ,
Welcome to the HP Forums!
It is a grand place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that after changing the drive to a SSD and installing Windows 8.1 Pro you lost your audio. Drivers are showing as installed and working properly but you have not audio.
When I checked the driver page for your notebook I noticed that Windows 8.1 is not a supported Operating System. With this being said HP does not provide the drivers as it is an untested OS on your system. OEM's may and sometimes do alter drivers to perform correctly with your system.
Downloading or Updating Software and Drivers for HP Computers
Here is a link to No Sound from Speakers (Windows 8) to aid in overcoming this difficulty.
The best of luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I have an iphone 4G-S, I get "NO SIGNAL" when trying to view Netflix while the digital AV cable is connect to my tv an my TV is on. If TV is off, signal is fine and video plays from netflix fine. Any ideas?

Steps I follow:
1. turn phone on
2. ensure signal is strong (att)
3. launch netflix
4. select and play video
5. watch video play for several minutes
6. plug in digital av adaptor with HDMI cable (not yet connected to television)
7. ensure video continues to play
8. connect HDMI cable to television (television not yet powered on)
9. ensure video continues to play
10. turn on Television
Result: video stops, results in "NO SIGNAL" as in no bars
11. Turn off television signal comes back and video resumes play
Is Apple or netflix purposefuly blocking the signal?

I should add that I see the video playing for about 30 seconds, everything looks and plays fine, then I get the "NO SIGNAL" and all att bars go away.
also, I'm using my phone istead of my laptop becuase I don't have internet service at home, wanted to just use my phone and it's unlimitted data plan to be able to watch netflix.

Audio and video played inside of apps will no longer work.

I use several apps to listen to audio and within the last few days I tried listening to NPR but when I hit "play" it would just buffer and never play. I then attempted to download some podcasts via iTunes as an alternative and kept getting an error "unable to Download Podcast." I was not on the latest version (5.1.1)of iOS (was on version 5.1) and several apps needed updated so I updated everything. Since then my videos within CNN, NBC, etc stopped working and the audio/podcast download issue remained. Oddly, I can watch videos via the YouTube app or via blogs on a browser but videos or audio within apps(CNN, NPR, NBC, etc) do not play. Sometimes I just get a blank screen and sometimes the audio will actually play but no video depending on the app I'm using.
I have no problem surfing the internet or playing videos via YouTube app so it isn't a connection issue. Here are the steps I've taken thus far to resolve the issue but with no luck:
First issue: Audio not working - just buffer. Also, couldn't download podcasts
1. Restart
2. Reset (On/Off + home)
3. Update to latest version iOS (now on 5.1.1)
4. Update all apps
New issue: Video now doesn't work within apps. Audio and podcast download still not working.
5. Reset (On/Off +Home - again)
6. Reset All Settings
7. Restore from Backup
8. Reset (On/Off +Home - getting desperate)
9. Deleted CNN app from iPad and iTunes, ran sync and reinstalled. Still no luck but now actually get a message when trying to play video "Unable to play video" (very helpful)
I'm at a loss. any ideas would be much appreciated.
Thank you!

Did you already update to the latest iOS; http://support.apple.com/kb/HT4623

Yesterday, websites displayed correctly and videos played - today more messed up than IE ever was. What changed

Yesterday websites and videos displayed properly. Today websites appear to not have html and videos won't play. I don't even get the play arrow displayed. I haven't knowingly updated anything. I changed to Firefox because IE didn't work as well for some of the things I needed to do and it came highly recommended. I can't get to www.pro.mlslistings.com nor project sites. I can't stand the frustration of a browser that does work when I need it to. I don't get paid for the time to figure out what's broken now!!!!

It sounds as if your profile got messed up.
* https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting

NONE of my purchased TV Shows and Videos play anymore!

Similar Messages

Maybe you are looking for