None of the buttons on my Torch will not work - phone inoperable

The buttons on my Torch will not work...I can receive calls but can't answer them. I cannot do anything with the phone...it is fully charged - HELP! I am traveling and this is now critical!

I don't have a 9800 here to test, but if you keep the keyboard closed, isn't there a onscreen enter key?
Normally the buttons not workng is indicative of moisture issues. It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Do you have that problem when running in the Firefox SafeMode?<br/> ''A troubleshooting mode.''<br />
You can open the Firefox 4.0 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.''
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http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

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Try a reset:
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My home button is stuck and will not work any ideas?

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See:
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The buttons of my ipod are not working, that means that i cant enter because the scream is black, what can i do???? thanks, the buttons of my ipod are not working, that means that i cant enter because the scream is black, what can i do???? thanks

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You will need to get it serviced.
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NONE of the buttons on my curve 8520 are working. HELP!

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Thanks.

Im having the same problem,Not sure what to do..Good luck
Twisted Gypsy

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how much free space on your boot drive?
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I have done this on several occassions. This works for 1 time then it stops. It "connects" allows me to set it up and then flashes amber. It did backup 1 time today, but now it says it is delayed and there is no back up. It worked fine until I updated the software and tried to extend my network. After this, it will NOT work at all, for any length of time. i just reset it, and was able to set it up, but it gave me an error message, is flashing amber and is not being recognized. Very frustrating.
Message was edited by: StephHouse

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I have done this on several occassions. This works for 1 time then it stops. It "connects" allows me to set it up and then flashes amber. It did backup 1 time today, but now it says it is delayed and there is no back up. It worked fine until I updated the software and tried to extend my network. After this, it will NOT work at all, for any length of time. i just reset it, and was able to set it up, but it gave me an error message, is flashing amber and is not being recognized. Very frustrating.
Message was edited by: StephHouse

None of the buttons on my Torch will not work - phone inoperable

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