None of the buttons work on my phone, cursor only moves up & down or side to side
Hope someone can help, I have had my BB Curve since Christmas my Partner bought it from someone as an unwanted upgrade. It was brnd new then. I used it on Friday and then 30 mins later it was ringing i tried to answer it nothing would work. The cursor moves from side to side and up and down apart from that nothing works, people can text and call but i cannot open the texts or answer the calls.
I have completed a software update but it still does not work. None of the buttons, not even the side ones work..any advice ?
Hi
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem. If not, then more information will be needed before making suggestions. Please provide as much as you are able of the the following
Blackberry Model.
Carrier Name.
Do you have a Data Plan?
Operating System Version go to Menu > Options > About - it looks like v5.0.0.681
Memory for Device and SD Card Options > Memory
Any error statement or code.
The Exact nature of problem - the more info the better.
When this started and whether it started just after an update or new App download and which App/s theme/s download.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>
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