None of the iTunes store troubleshooting options work after 11.1.3

I tried them all-every apple link, every support post-and nothing works. I'm not paying Apple to call in for tech support when thier own update broke iTunes.
I've created a new user group, didn't work.
I've redone/removed all cookies, didn't work.
all software updates are complete
I tried to deauthorize and reauthorize, but not cannot even connect to iTunes store to reauthorize.
The absolute only thing that changed is an upgrade of iTunes 11.1.3, which has blocked myself and countless others, out of the iTunes store.
I just dropped 400 bucks on a new iPad Mini, and am starting to regret being so heavily invested with Apple when their own updates break my products, and none of their fixes actually work.
so what's the deal? Has ANYONE had any success with this issue?

removing manually all cookies, in Safari, then blocking all cookies seamed to work for now. Until...who knows!?
Of course, apparently I don't know my own security questions for my own iPad now, and hence begins another iTunes related mess of wasted time.

Similar Messages

The search function in the itunes store does not work. It will accept a request and suggest searches but then it locks up and will not search. Clicking on the magnifying glass or a suggested search does nothing. Re-installing itunes has not helped.

The search function in the itunes store does not work. It will accept a request and suggest searches but then it locks up and will not search. Clicking on the magnifying glass or a suggested search does nothing. Re-installing itunes has not helped.

everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help

TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?

What do I do if music files purchased/downloaded for the iTunes store don't work properly?

Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.

Why can't I open iTune Store on my PC? When I click on the iTunes Store box, I get the message that the iTunes Store has stopped working. This happens everytime. What is wrong with my download?

My PC is running Windows 7. I have downloaded the new OS Version for iTunes onto the computer. It all works fine from the iPod Touch, but when I click the block for the iTunes Store, I get the message that "iTunes has stopped working". What is wrong? How can I fix it so I can purchase from the store on my PC instead of having to use the small keyboard on the iPod Touch?

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

I just updated to itunes 10.5.2 on windows 7, and the itunes store doesn't work.

the itunes store comes up as a list with not pictures. and the list take forever to apper. Whilre there loading, its just pain white. the search doesn't work. i cant search music. it can still play stuff i downloaded before though. i just installed a new mcafee secruity system. and i just updated to the new itunes so that my new iphone and my sons ipod touch(4th generation) could be on our account. any ideas?

its a 64 bit

Trying to update apps but keep getting message that my Apple ID can't be used to purchase from the iTunes store but it works on my iPhone & computer?

OS is 5.1.1 but it says no updates available. I've had the iPod for a few years but if I remember right it's 3rd Gen. Model #MC011C. I have no problems purchasing or updating apps on my iPhone, and I went to iTunes in my computer and purchased a song just to see if I could, and didn't have any problem. And I have tons of memory left on the iPod.

Thank you for your answer
I went to the App Store app and selected "Updates" along the bottom menu. It said 11 updates were available. I then chose "Update All." Before any updates could begin, the message popped up that "This Apple ID cannot be used to make purchases from the iTunes Store." That popped up twice, then the same message with, "Please enter another Apple ID" added. I tried 3 separate times (getting all 3 pop-up messages each time). I then tried updating apps via the App store app on my iPhone 4 and it worked fine. Then I signed into the iTunes store on my computer and bought a song (thankfully one I like ) and that worked fine. I tried on my iPod one more time before finally coming here to post a question.
A few minutes after posting my question (and the reason I came back here, not knowing I'd received an answer) I thought I'd try one more time. This time, it worked with no problem and all the apps updated. So I don't know if somehow my purchasing something in iTunes on my computer helped, or creating this community ID did, or if it was just some temporary glitch. Whatever it was, it's working now. Hopefully it doesn't happen again.
Thanks again!
Message was edited by: Boomersmum

Unable to connect to the itunes store on my laptop after upgrading to ios 7.

I have Windows XP - Service Pack 2 and after upgrading my itunes to ios 7, I am unable to connect to the itunes store. Every time I click on the itunes store I receive a message that says "itunes could not connect to the itunes store. An unknown error has occurred (0x80092013). Make sure your network connection is active and try again." Every other device in my house is hooked up to the internet and I am having no problem browsing the internet on this computer. I tried completely uninstalling all itunes and apple software from my computer and re-installing it and nothing has helped. Any advice?

Hey HeatherBanker!
Here is an article that will help you troubleshoot this issue with your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden

ITunes Store won't work after 7.2 installation!!!

I just installed iTunes 7.2 and now there iTunes store won't work! It says there's a connection problem and to check the connection. Normally when it says that, Internet Explorer doesn't either (but this time IE does work, I've been on apple support all day trying to fix this!!) I've tried everything it said to do and it's still not working!!! I had just installed 7.1 days before (I had the installer, I just never got around to installing it until I got a reminder for 7.2) and everything was fine. Then after I installed 7.2 I was told that the store wasn't working and we thought it was cuz IE wasn't working. Please help!!!!!
Windows XP

I just had the same problem and the advice in the discussion titled "cannot connect to iTunes store" posted by dcbrendle fixed my problem.
Good luck

Why isn't the itunes store search box working?

Okay so I type something into the search box and hit enter but then an error message pops up saying: We could not complete your itunes store request. An unkown error occured (0x00090320). What could be causing this and how do i fix it?

Could be an Apple problem All you can do is contact iTunes
Apple - Support - iTunes - Contact Us

The iTunes store won't work properly (iOS 6). What should I do?

Have you had the same problem? What's the best way to solve this problem?

Here's what worked for me:
https://discussions.apple.com/message/16567933#16567933

The iTunes store isn't working fully.

Ok here's my problem. I'm using Lithuanian store and I can't buy, download everything. There's only Apps for iPad and iPhone and Podcasts(which I don't care about). When I search the store it only show a list of Apps, Podcasts and iTunesU. No MUSIC, MOVIES, TV SHOWS, etc. Oh by the way - the App list is very limited not like in USA store. Please help me...
P.S. I guess I'm not the only one that encounters this problem.

Come on reply already!

ITunes Store won't work

My iTunes store won't load.
It used to load.
When my sister got her iPod a long time ago, she set up an account to buy music from the itunes store. It worked then.
I don't know what's happened since then, but we don't know the password, or account name.
But it doesn't matter, because when I try to log on with this account (which I made to post this) it gives me the same message as when I click on Genius or iTunes store...
Message:
"_*iTunes could not connect to the iTunes store.*_
Make sure your connection is active then try again. "
I've looked at the troubleshooting options, and flushed my DNS. Deleted Norton completely, same with another antivirus, and windows firewall is disabled, and allows iTunes.
Can anyone give me any help? I have an acer computer running Windows Vista Home Premium. I've got the latest (9.0.1?) itunes, that I just downloaded. But even before that, I had between 7-8 and it would NOT work.

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

Itunes store has stopped working On windows 8

with the most recent update of iTunes (2015, 12.1.1.4- or even later) The iTunes store has stopped working. Every time I open it a window pops up saying "ITunes has stopped working" and then I am forced to close the program and can't get back on it. I own a PC with windows 8. Previously I've never had this issue before. Even when I open ITunes in SAFE MODE the same window still pops up with "ITunes has stopped working'. What is happening and how can I fix this issue?

Greetings Willyme,
As someone who uses iTunes just about every day, I know I would be unhappy with things if I could not get it to launch. Let's see if we can get you back up and running. I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

Itunes store app not working

Anyone else having problems getting onto the itunes store. Not working at all on either of my ipads or phone, just a plain white screen and the spinning circle at the top? Noticing lots of little glitches lately, letting standards slip a little I think. May look elsewhere on next contract renewal.
Just noticed App store is the same. Have reset devices, logged off account and logged in again etc etc. Must be apple for it to be on more than one device?

Hi, Camacho714.
There are a couple of things you can try. Try closing all open applications and power cycle the device. Second, would be to reset all settings. Go to Settings > General > Reset > Reset all settings.
If the issue persists, try signing out of all services that require signing into your Apple ID and then signing back in.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H.

IPhone 5 not being recognized in iTunes (Mac). I have the latest Software update for iTunes, my iPhone, and my Mac. I have gone through the iTunes connectivity troubleshooting, no luck. Any suggestions/solutions?

The reason I found this problem is that I did a complete reset of my iPhone, so it reset all the content, through settings on the phone. That ended up deleting the ringtones I had. I tried searching up the same tones, however you can't "Install" already purchased stuff like you can in the AppStore.
I can't "iTunes wifi-sync" because you need to have connected at least once to the computer before you can wifi-sync, but because I reset my phone, it doesn't "remember" it once synced with my Mac cause I reset it.
I have gone through the "iTunes connectivity troubleshooting", nothing worked.
http://www.apple.com/support/iphone/assistant/itunes/#section_1
My iPhone charges fine with the USB-Wall outlet adapter, so its not the lightning connector or the USB connector on the other end of the cord.
All the USB ports on my Mac are functionning (working with other cords for printers, etc.), but still the iPhone persists not to be recognized in iTunes.
So I am guessing iTunes is the problem.
Any Help, Solutions, Suggestions, would be appreciated.
Thanks.

I had not tried that article, however I already went throught the troubleshooting assistant, which covers everything that article has.
I am about to try to delete and re-install iTunes though, which was mentioned in your artile link.
Thanks for the help.
I'll post my findings/results.

None of the iTunes store troubleshooting options work after 11.1.3

Similar Messages

Maybe you are looking for