None of the songs I purchased are playing

Hey all ... ever since downloading 7.6, I can not play any of my purchased songs on iTunes and I can not hear any sample songs from the store. Does anyone else have this problem? Do you think it might just be a 7.6 glitch that'll eventually be fixed.
Thanks ...

Hello jaggerseyes
I would check the purchase history to see the purchases. If you have any further questions about it, there is another article that will assist with getting back those purchases resolved.
On a computer with iTunes installed, click purchase history to have iTunes open and display your purchase history. You will be prompted for your Apple ID and password.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Similar Messages

TS1424 some of the songs I purchased are not the songs that appear on my computer

why are some of the songs I purchase not the correct song when I play them on my computer?

Some items you’ve previously purchased are not eligible for redownload via iTunes in the Cloud and thus, will not appear on your Purchased page. This content includes ringtones, audiobooks, movie rentals, items that have been modified or removed from the store since you purchased them, anything that may have been refunded, as well as certain movies.
For some movies, you will see the message "When purchased, this movie will not be available from iTunes in the Cloud” if the movie can't be downloaded again. This message appears under the Buy button on the iTunes Store product page. This is why you should always back things up.
To learn what previously purchased content is available for download in your country, visit this article:
iTunes in the Cloud and iTunes Match Availability
http://support.apple.com/kb/HT5085

Since I updated my phone and installed itunes on my new laptop, none of the songs I purchased from itunes will work. NOT HAPPY.

Since I last updated my phone and installed itunes on my new laptop, all the songs I purchased (and spent alot of money on) wont play on my phone or itunes on my laptop.

thanks for the reply
it looks as though i have to download them all again because next to each song on both my phone and laptop there is a cloud with a red arrow.
i installed the itunes, then plugged my phone in and followed all the instructions- the itunes on my laptop shows all the songs but still has the cloud symbol

HT203167 the only items showing up in my "Purchased" section are the songs i've purchased since i got a new phone but none of the songs i purchased on my old phone (which used the same apple ID). how do i get this stuff back?

these songs were bought using my old iPhone/on an old computer so it isn't possible for me to copy the files to another device. how do i find them?

Hello jaggerseyes
I would check the purchase history to see the purchases. If you have any further questions about it, there is another article that will assist with getting back those purchases resolved.
On a computer with iTunes installed, click purchase history to have iTunes open and display your purchase history. You will be prompted for your Apple ID and password.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

The songs I downloaded are not playing and i think I plugged in the wrong plug,however,when I try to reload them it says they are already purchased-what did I do

Please give me some advice-I plugged in the wrong end of my Ipod to the computer and the songs I purchased are not there,when I tried to repurchase them the computer said I already had them please help

How do you plug in "the wrong end of my Ipod to the computer"? The iPod only has ONE connection point, so how does it have a "wrong end"?
For the songs you purchased, can you find them in your iTunes music library (on the computer)?
If you try to re-purchase (spend more money) on a song you already purchased, the iTunes Store will kindly tell you not to waste your money buying something you already have. If you ever "lose" a song you already purchased from the iTunes Store, you can go to the iTunes Store Purchased screen and re-download the previous purchase for no cost. The link to Purchased is under QUICK LINKS on the iTunes Store Home screen.
If songs you purchased do not sync to the shuffle, it may be because the new songs are not part of the songs selected to sync to the shuffle.

How do i get the songs i purchased off of my phone back onto it after restoring it?

i had to get a new iphone4, before going to the store i updated and saved all my stuff onto my computer. i came home to restore it, none of my songs were on my phone. i got my songs back onto my phone after i plugged it in again. now, none of the songs i purchased from my phone on the first iphone are there. and if i try to download a song that i already purchased from my phone, it wont let me get it because "i have already downloaded this item." how do i get them back on to my phone?!

emilyfrommandeville wrote:
they aren't on my computer. but itunes says that i still have them
If they are not on your computer, how does iTunes say that you still have them?
Do you mean that they show in your purchase history in iTunes?
It sounds like you did not "Transfer purchases" when you synced your iPhone. And as such, it's highly unlikely they were ever on your computer.
The iPhone is not a storage device. It is intended that all purchases be transfered to your computer for backup on a regular basis. Then as an added measure, create a backup of your iTunes library to an external drive, CD/DVD's, or flash drives in the event something happens to your computer.
It is ultimately up to the user to ensure that their media and files are backed up.

I have recently purchased an album from iTunes but although I see it in my music library none off the songs play they just skip through to the next one repeatedly. I since downloaded another song and this work perfectly

I have recently purchased an album from iTunes but although I see it in my music library none off the songs play they just skip through to the next one repeatedly. I since downloaded another song and this work perfectly

Does this only happen with the tracks you have downloaded from the iTunes Store? Perhaps you should work the suggestions in this Apple support document first.
Troubleshooting songs that skip on iPod
B-rock

None of the songs will play in my library

none of the songs will play in my library, even with my ipod plugged in, an error message reads that the original file cannot be found, and then asks me if i want to locate it .... not sure what to do?

Hello chefygirl84,
It sound as though your iTunes library files have been moved or can not be located. I have included an article that will walk you through a series of troubleshooting steps to potentially resolve this:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Follow these steps if you're missing music or other media that you expected to appear in iTunes. You may notice an exclamation point to the left of items in your iTunes library, or they may not appear at all. Exclamation points appear when iTunes is unable to locate the media file or when a purchased item hasn't downloaded.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

HT1420 I purchased a song from iTunes however it will not play. I get a message telling me I need to authorize my PC, when I go through the steps as directed I get a message saying this PC is already authorized however the song still will not play. Any

I purchased a song from iTunes however it will not play. I get a message telling me I need to authorize my PC, when I go through the steps as directed I get a message saying this PC is already authorized however the song still will not play. Any help?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

HT1725 i recently downloaded an album from itunes but 5 of the songs won't completely play through when i try to listen to them. i don't know if the song files are damaged or what but what action should i take to repair the files or get my money back?

i recently downloaded an album from itunes and from what it appeared, everything completely downloaded, but 5 of the songs won't completely play through when i want to listen to them. i don't know if the song files are damaged or what. what actions should i take to either repair the files or get my money back from itunes?

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

HT1386 My MacBook Pro HD crashed. It is all up and runmning except for one issue. I have about 200 songs on my iPhone but have only gotton 53 back on my laptop and those are the songs I purchased via iTunes. How do I get the rest of the songs from iPhon

My MacBook Pro HD crashed. It is all up and runmning except for one issue. I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my iPhone back onto my HD.
The songs I'm not able to import casme from CD's. Nothing from napster etc.
I've tried and tried to import them rom iTunes vis "Library" " Import"

Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts?

I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts? Is there a way to transer from my main account their new accounts? And can I share music from my account with them?

You can't currently transfer content from one account to another account. As long as the tracks are on the computer's iTunes that they use/sync to, and your account is authorised on that iTunes, then they should be able to continue to use them.

The location for my music folders in itunes is showing correctly (E:\itunes\iTunes Media) but none of the songs are showing in my itunes library. Would be extremely grateful of any suggestions

The location for my music folders in itunes is showing correctly (E:\itunes\iTunes Media) but none of the songs are showing in my itunes library. Would be extremely grateful for any suggestions

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps youshouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

My phone as working fine until suddenly 90% of my music, most purchased, skipped over in shuffle. i then looked again and it had a little red circle next to the song and it wont play. It works fine on my iTunes on my laptop but not on my iPhone 4

My phone as working fine until suddenly 90% of my music, most purchased, skipped over in shuffle. i then looked again and it had a little red circle next to the song and it wont play. It works fine on my iTunes on my laptop but not on my iPhone 4

Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data)

I had to restore my iPod and now none of the songs want to play.

I had to restore my iPod and now none of the songs want to play. I press play, it goes to the song screen, then around 5 seconds pass without the song starting and then it skips to the next song where the same thing happens. And that just keeps happening over and over and over again. Also when I plug in the iPod, the pinwheel shows up on iTunes for a while and then the 13010 error message pops up but the iPod still shows up in iTunes. I'm so lost. Please help!

See Here
Unable to Update or Restore
http://support.apple.com/kb/HT1808

None of the songs I purchased are playing

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