None of the system accounts are usable.

We have a client in our test system where the ddic account password has been forgotten.  In addition, the other user admin account is locked due to also forgetting their password.  As was SAP*.
So, I used the option to delete the sap* from the usr02 table, and set the parm in the instance profile to allow the hard coded sap* account.
I can now login using the sap*, but it has no authorization to unlock those locked accounts, or reset passwords, or create an account.
We are now at a point where we do not have admin access to that client to address the issue.  Is there something I'm missing?  Why does the sap* not have auth to unlock or reset passwords?  This is all I'd need to get one of the admin accounts back so we can then address the other locked accounts.
Your suggestions?
Thanks
Laurie McGinley

Thank-you for your responses.
This is a ECC5 system.  It is the QA system, the client is our 110 client.
We are using CUA on our Solution Manager to manage most clients user access.  the QA:110 client is one of the systems defined to CUA.
I used the procedure to delete the sap* from the database table usr02 and set the login/no_automatic_user_sapstar = 0 then restarted the QA system.
I can use sap* to log in, but many options, such as create accounts, change passwords, are grayed out.
I've also tried the option to reset the lock flag to 0.  The problem is, no one remembers their password!
I'm beginning to wonder if there isn't something associated with the CUA that is causing the sap* not to have all the access needed.
There seems to be somehting odd with that system in the CUA as we can add users, but cannot add roles to users.  No roles are presented from the select list for that system.  Which is odd, because they do exist in the system.
Again, this is now a rarely used client.  I'm wondering if something with the CUA was changed/broken for that client, but since it isn't used we didn't pick up on it.  And that is causing the issue with the hard coded sap*.
Thanks again for your input so far.  Still searching for an answer.
Laurie

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