Normad Jukebox Zen Extra 4

Hi! I have the above player they were out in 2004. I am having problems with the software on the pc. When I try to rip it the The program freezes. I can not do anything the program sto
ps.
Can anyone help? Why is it doing this? would the cd be already in the playlist and that is why? Any help be appericated. I have already reinstalled the program twice. Thank you
Mishe

Are you using a windows XP machine?
if so check to make sure that there are no traces of windows media player or windows media player runtime on the XP machine, go to control panel then add/remove programmes and lok for windows media player and windows media player runtime.
remove them, one at a time ( it will go through a rollback to winfdows media player 0) and re-start your p.c after removing each item.

Similar Messages

Jukebox zen extra reboot prob

My 40 gB Jukebox Zen Extra reboots fairly frequently, no matter how gently I handle it. The simple act of putting it into my pocket can cause it to reboot. I see no reference to this problem in the FAQ. Has anyone else had this problem? I've only had the player since February of this year.

I contacted Creative's support people via e-mail. They suggested that it was a firmware problem. I uninstalled the original firmware and downloaded and installed the updated version from their website, per their recommendation.
Took the player out with me this morning, and it still seems to have the same problem. Recommendations would be welcomed.

Nomad Jukebox Zen Extra has no power, no

I was uploading new software for a Zen extra, and got the wrong firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe). I started the upgrade and the zen froze at a reboot point. I reset the unit, and now it does not give any indication of having any power (battery fully charged and ac adapter plugged in and working).
When I tried to restart the firmware update, I get a message that the zen is not connected. Can this machine be saved?
Jimfred

If you leave the player for several weeks with a discharged battery it can either (a) damage the battery beyond repair or (b) cause the battery voltage to drop so low that it won't be recharged. For the latter situation there's advice here in the Zen FAQ at Nomadness.net on what to do. But BEWARE that in certain situations Lithium Ion batteries can catch on fire or explode.

Jukebox Zen Extra 40GB Firmware 2.10.03; Can't access files same wa

While I have read many postings on this forum over the past couple of weeks, this is my first posting. I just loaded the new firmware (2.0.03) on my player because I wanted to be able to drag-and-drop in Windows Explorer without using the Mediasource software. Unfortunate, the firmware does not allow me to search for my music as it did before the "upgrade." Now, if I search by genre it will list the genres but after choosing a specific genre my choices are now "Play", "Add to Playlist", "Open", "Find a Genre", or "Delete Genre." While before I had additional layers of search options including "View Artists" or "View Tracks" and I could search by genre, artist name, album title and song. Now, I have to search by genre and then I'm given a list of every single album I have of that genre. If there is no fix for this I'll have to return this unit. It would be a shame too because I only paid $30.00 for it at Fry's as a refurbished unit. It appears to be in new condition and the sound quality is excellent.
I just bought a 20GB Zen Touch for my son and we installed the latest firmware (2..0) on his unit and it can still access the music the way mine could before. I actually used his as a guinea pig and thought I would be safe. So much for that!
Is there anything that can be done so I don't have to search through my entire R&B collection to find a single artist or album?
I have one week left in my 30-day trial period before I have to make up my mind if I should return it or not. I'm using Windows Media Center 2005.
Any help would be greatly appreciated.
Thanks, Pun

I've seen others where Windows Explorer won't work either, but not seen a direct solution unfortunately.
All I can suggest is the various advice here in the Zen FAQ at Nomadness.net.

My Nomad Jukebox Zen Extra 60GB is not working anymore !

Hi,
I have this Mp3 player since laste april and it stopped working 2 days ago.
When I turn it on it says "rescue mode v.3 boot v.2, HW v0.0.
- clean up
2- format all
3-reload OS
4-reboot "
Unfortunately I cannot do anything , evrything is stuck.
Did that happen to one of you already ? And Do you know what to do ?
Please Help me!!!!!

You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

My Creative Jukebox Zen Extra is broken and needs to be fi

It has the infamous headphone jack problem and the scroll wheel does not work properly.
Now I cannot fix this problem myself. The only people who can are Creative Labs. My product is out of warranty. That means I have to pay them money to do so.
What I need to know is this: how much is it going to cost me to get it fixed, how long is it going to take and where do I send it to The address is in Dublin but I believe I need something called an RMA before I send it. How do I get this?
People on this site suggested I send an email to European Customer Support. The only link I could find was to the email service for products under warranty. I sent them an email and they didn't answer, presumably because my product is no longer under warranty.
So can someone please take the time to answer my questions. I would be very grateful as I do not want to continue going round in circles with this.

Richard,
When did you e-mail Customer Support, and which address did you use? Or did you use the form on the website?
Did you use the same e-mail address as the one in your profile? If you got an auto response back, then your e-mail will be in the queue and will get a reply. If you didn't get the auto response, double-check your spam filter in case the reply is there, otherwise it's possible your e-mail didn't arri've with us (you should always receive the auto-response).
CatMessage Edited by Catherina-CL on 04-26-2005 02:44 PM

I can't update me Firmware on jukebox zen extra 4

i connect the player and i open the Firmware file (ZenXtra_PCFW_LA__20_08.exe)an it tells me that the player is not connected, before-hand i have updated and it went good but then i tried update in to ZenXtraP4SAudible_PCFW_LB_2_0_03 and it crashed. Since then, the computer showes that it is not hooked-up and it will not let me update to any file.?alon.

Are you using a windows XP machine?
if so check to make sure that there are no traces of windows media player or windows media player runtime on the XP machine, go to control panel then add/remove programmes and lok for windows media player and windows media player runtime.
remove them, one at a time ( it will go through a rollback to winfdows media player 0) and re-start your p.c after removing each item.

Zen Extra "USB Device Not Recognized" ??? HEL

Hi all,
I had a MPIO 20 gb MP3 player wich was stolen. No biggy, I took advantage of it and upgraded to a Nomad Jukebox Zen Extra 30gb. It look and feel nice and the navigation seems really easy. Where it gets more difficult is the "simple" pluging in!!! No matter wich USB port I use on my PC, I always get the "USB Device Not Recognized" message. Front port, motherboard port nor soundcard port (Audigy2) dont work.
Any advice, I really need help here!
Thx for your time,
Jacq
Montreal, Canada.

I just bought a Zen Micro and had the same problem, the issue is with the USB cable. I had an extra cable from my digital camera and using it, the Zen Micro was recognized immediately. I've seen the issue posted here by other people too. You could try to return the player and chance getting another one with the same problem. If I didn't have a spare one, I would have just picked up a new one up at Radio Shack or Best Buy...
Message Edited by rwilkins08 on 2-24-2004 0:07 AM

No power after firmware upgrade on nomad jukebox zen xtra

I have the nomad jukebox zen xtra 30gig that froze up over a year ago after i tried to install the firmware upgrade. After the unsuccessful attempt, the mp3 player stopped working.... I mean no power at all. I've changed the battery and recharged the battery from an outside source...still no luck. I can't even try any of the suggestions anyone gives on this site because I have no power.Does anyone have this problem? More important, does anyone have this problem and know of a solution?I've already set my pc back to wmp 0, I have the firmware on the desktop waiting. Now all I need is some power on this unit so that i can try some of the suggestions that seems to be working for people. Thank you

I have the same problem too, but my unit is a?Creative Normad Junebox Zen Xtra 40GB. I was trying to find a solution to my problem when I read about your problem. I have pressed the reset button, on / off switch, removed the battery, reinstalled the battery, and nothing seems to work. I was hoping you?might get a solution to this problem, so that I might be able to fix my MP3 player. If I hear of a solution, I will let you know, thanks for sharing. Issue:? While updating the firmware to the Zen Xtra 40 GB, the unit powered down and?has never came on again. There seems to be no real reason why the unit should not power up. The battery and the AC adapter are working correctly. I am very disappointed in Creative...

No driver found - Nomad Jukebox Zen Xtra - WinXP

I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
Specifics:
Windows XP Pro SP2
38GB free hard dri've space
Zen Xtra firmware version: 2.0.03

I have the same problem. But when i try to installl it it says he is missing an .nfo file.
I removed WMP and reinstalled WM0 because is crap.
I have Windows XP SP2
I have the newst firmware on it.
Can somebody help me with this because it's annoying not to put any new music on your mp3 player.
I never experienced this before even after formatting my HD.
Almost the same problem as fritzm but not completely because het gets an different error.
I have installed the CD but that doesnt work either.
I have installed the software from the website but that didnt help because he doesnt recognize my player.
Please help!!

Threads on windows xp & jukebox zen driver installation and no resu

I didn't know Creative didn't know how to solve the driver problem with windows xp. Because if they did there would be a simple solution instead of alot of run around on try this and that. There are so many people on this board with the same problem that I have and none of them got a straight answer on " Here this is what you do," Bam! that should be it. Obviously its a lousy software that doesn't really work. So if someone can tell me how to install a driver or make windows xp recognize my jukebox zen so I can transfer some music to the **bleep** thing I would really greatly appreciate it. We all shouldn't have to be geniuses to use this software.

Try getting the latest drivers
http://us.creative.com/support/downloads/download.asp

Nomad Jukebox Zen Xtra 60 GB can't be found through Mediasource Organizer

I have been using the Creative Nomad Jukebox Zen Xtra HDD Player since a few years and I have always been satisfied. But recently, I had a massi've computer problem, forcing me to do a complete re-install of Windows XP, without the chance to backup my old XP.
So of course I also needed to reinstall the Nomad Player. However, since I can't find the CD-Rom with the driver, I had to download (almost) everything.
At first I installed the drivers of the player and then I installed the Nomad Explorer (I still had that one on an old HDD). When I start the Nomad Explorer, the player connects and I can see the music that is stored on the player.
However, in the past I never used the Nomad Explorer, I always used Media Source Organizer. I think in the past I had Version 3 and later I updated it to Version 5. So now I went for Version instantly. I downloaded it and installed it. But here it starts to get strange. I closed the Nomad Explorer and disconnected the player, then I installed the Organizer. During the installation, I was told that the organizer can't find any supported devices, I should connect and start the player and try again. So I did. This time, the installation finished itself - but when I startet Media Organizer, it couldn't find my player.
I once read something like that you need at least Windows Media Player 0 or . Since I had 9, I installed 0, but that didn't change a thing.
So, does anyone have an idea what I am doing wrong ? Or maybe I forgot to install some normal Windows stuff, that is required by Media Organizer ? For example, I haven't installed DirectX yet (but I tell you that just as an example, I don't think that it's DirectX related)

You need the Creative Nomad Jukebox? plug-in 5.00.22 for Creative MediaSource5 found here.http://support.creative.com/Products...me=MP3+Players

Nomad Jukebox Zen Xtra stops working with XP following Windows Media Player 11 Beta Installat

Yesterday I was very pleased to find that my Creative Zen Xtra (model DAP-HD00) portable media player is a PlaysForSure capable device. Creative Labs, on November 9, 2005, released the Creative Zen Xtra PlaysForSure Firmware v2.0.03. I installed this firmware (I had to install the Creative ZenJukebox Driver v.30.03 first to get Windows to recognize the device). Once the firmware was upgraded, Windows began recognizing the Zen Xtra as a MTP device and life was good. I was able to synchronize it with both Napster To Go and Windows Media Player 0.
After this, I went ahead and installed Windows Media Player Beta, which I just downloaded yesterday as well.
From a functional standpoint, WMP seems to run just fine. However, when I connected the Creative Zen Xtra (with its PlaysForSure firmware), Windows redetected the hardware. It first showed "Creative Jukebox Zen Xtra" in the tooltip, followed by "MTP Device" in the new hardware tooltip. Finally, Windows announced that there was a problem installing my new hardware and that it may not work properly.
Sure enough, when I went into Device Manager, my Zen Xtra was showing as an MTP Device with an exclamation point on it. More specifically, it specified the status of, "This device cannot start (Code 0)."
Prior to the installation of Windows Media Player, the Creative Zen Xtra showed in device manager with the following characteristics under the heading "Windows Portable Devices":
Name: NOMAD Jukebox Zen XtraDriver Version: 5.2.0.0 dated 8/30/2004Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.3802.3802 built by dnsrv(bld4act)
Windows Media Player changed this to the following (the device now shows up under "Portable Devices"):
Name: MTP DeviceDriver Version: 5.2.5326.4762 dated 2/22/2006Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.5358.4827 (WMP_.060509-2009)C:\Windows\system32\DRIVERS\wudfrd.sys - v6.0.5348.0(winmain(wmbla).0604-339)
The file wudfrd.sys is NOT digitally signed in this case.
As of now, my Zen Xtra is completely unusable on this system, and I need to sync it with my laptop for the time being, which still has WMP 0 installed on it.
Is this a bug with WMP beta? Is it a problem with my firmware? Since this is PlaysForSure compliant firmware, and it worked flawlessly with Napster and WMP 0 (before the MTP driver was updated), it would seem to be a WMP beta issue. I'd like to hear more official confirmation on the subject, however.
Some general details about my system are:
Microsoft Windows XP Professional with Service Pack 2Verified GENUINE Microsoft operating system using Genuine Advantage ValidationIntel Pentium 4 CPU 3.2 GHz, Hyper-Threaded processor2.00 GB RAM
Windows Media Player Version: .0.5358.4827Napster Version: 3.6.0.7 (US)
Any recommendations? Fixes? Some have suggested rolling back the WMP installation, but I would like to consider this option only as an absolute last resort.
Best regards,Matt

Ok, this worked out accidentally - but happily
I first installed the driver - not the media source - but the driver for the device.
After that the windows device manager yellow sign disappeared - apparently the device driver was registered by windows.
Then I Installed Mediasource 5 - the installation went thru fine.
Does anyone have any recommended updates to install, please also advise what benefits.
Thanks.

NOMAD Jukebox Zen Xtra 30gb dri

Hiya,
Sorry if its been asked before, but I installed a new Windows Vista 64bit about a month ago and since then I've searched all over the net trying to find a working driver that will allow me to transfer all of my music that I've collected over the years from my NOMAD Jukebox Zen Xtra30gb to my PC.
It worked fine with XP, but I need a 64bit driver for the USB connector.
Does anyone know where I can download a working driver?
Any help would be great!
Thanks

Does your player have the Plays For Sure Firmware http://support.creative.com/Products...me=MP3+Players If it doesn't do you still have access to a computer with XP

Nomad Jukebox Zen Xtra won't turn

My problem is exactly as the title states. I have a Nomad Jukebox Zen Xtra (40 gig HD) and I cannot get it to power on. This problem has been occuring since yesterday evening. I try to plug it into the computer via the USB cable, but this does nothing. The same is true of plugging it into a wall outlet with the charger that came with it. I can't tell you what the firmware on it is, as I have no ability to view that.
Any suggestions as to what I can try next?

I have (and left it out for fi've minutes, per another suggestion in another thread). Thanks to both of you for your help, I'm in contact with Creative's customer support via email now (thankfully it's within the 90 day warranty period)

Normad Jukebox Zen Extra 4

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