"Normal" Activities in FCC_PSCD Business Role

Hi All,
I am working with CRM2007 and the R3 solution for Public Sector. Hence, I decided to use the Business Role FCC_PSCD. The point is that, besides I have tried by adding the Work Centers SLS-ACT, SRV-CASE, SRV-OPERAT, I couldnt create the Activity with the "normal" layout as in Role SALESPRO.
The error message that I have when trying to create Activities is:
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
I hope somebody knows the answer to the scenario described above or can give me a tip....
Thanks!
Mauro

I resolved the issue with note 1172066.

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Cant create "normal" activities in role Web bus. Role FCC_PSCD

Hi All,
I am working with CRM2007 and the R3 solution for Public Sector. Hence, I decided to use the Business Role FCC_PSCD. The point is that, besides I have tried by adding the Work Centers SLS-ACT, SRV-CASE, SRV-OPERAT, I couldnt create the Activity with the "normal" layout as in Role SALESPRO.
The error message that I have when trying to create Activities is:
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
I hope somebody knows the answer to the scenario described above or can give me a tip....
Thanks!
Mauro

I resolved the issue with note 1172066.

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Saeed

This issue has been resolved. MAy be closed.
This is manual mapping process

SAP Technical roles and IDM Business roles mapping

Hi Guys
Just wondering if there is an easy way to export SAP Positions and create them automatically as Business Roles in IDM and the SAP technical roles that are related to that corresponding position into privledges assigned to that Business Role. Or am I going about this the wrong way? What do you normally do in terms of getting all your sap technical roles from the sap system and assigning them to business roles in IDM. Any help on this is much appreciated?
Cheers
Leo

Thanks Matt,
I think get I the picture now
One thing that I am still not sure about is how the sap abap technical roles or profiles are provisioned through workflow
Here is what Ive done so far
1. HCM data loaded into productive identity store via vds
2. Did an initial load of the abap system into the productive identity store (now the technical roles and profiles are loaded as privileges in the idstore)
3. Through workflow I select a user that already has an abap account and assign that user some additional sap technical roles, for e.g. sap_all and sap_new. The corresponding privileges for these roles are namely PRIV:PROFILE:ECX:SAP_ALL and PRIV:PROFILE:ECX:SAP_NEW .
4. For the provisioning to occur so that these new privileges are reflected in the ABAP system for this user, I have used the setABAPRole&ProfileForUser task from sap provisioning framework folder and set it as the add/mod/del event task for the MXREF_MX_PRIVILEGE attribute. That way whenever a privilege is added to a user account the setABAPRole&ProfileForUser task will run and the sap_all and sap_new profiles will be added in the backend. This way I can avoid setting a provisioning task for each abap privilege that gets loaded.
But it should be obvious now that there is a flaw with this kind of setup, because all non abap privileges that get added or removed will trigger the setABAPRole&ProfileForUser task anyway because the privileges use the same attribute i.e.MXREF_MX_PRIVILEGE. So it brings me to the question how do you provision abap technical roles or profiles through workflow without setting a provisioning task for each abap related privilege.
Thanks again for all your help!
Leo

Fact sheet not visible in new Z business role

Hi all,
On creating a new Z marketing professional role after copying from the standard role, I am not able to find the option of viewing the Account Fact Sheet under the link "More" in the customer master. i didnt find any customizing wherein I could assign the fact sheet to the business role.
I've assigned the fact sheet to transaction types under Settings for activities but didnt work out. Any further settings ??
Deserving points to be rewarded, Regards,
Jacob.

Jacob,
check note 1040229.
you have to maintain cluster view CRMV_BUIL_PRT (tx sm34)
there you have to link your newly created business role (its PFCG role) to the form view CRM_ACCOUNT_OVERVIEW_PRN
and to class/interface CL_UIU_PRN_ACCOUNT.
should work this way
regards,
Ineke

Business Role assignment now working as Expected

Hi All,
We have a User A, B and C , all these users have Business Role X, when these users were logging in they were gettings screens as per the configuration.
However now all of sudden Only User A ,though still has same Business Role X , is getting different Work centers,Logical links Mostly standard(Claim management, worklist, calendar,Email Inbox) .
User B and C who have the same business role are getting correct UI screens.
We are unable to find what went wrong all of sudden.
Thanks in advance for your suggestions
Regards,
Chandu.

Chandu,
If the CRM_UI_PROFILE is set to some UI Profile, this takes more priority(than the UI Profile assigned to the Business Role)
and shows the Navigation Bar and Work Centre configured for this UI Profile.
The normal Business Role configs wont work at that time.
Remove this entry and see, it will solve the issue.
Regards,
Masood Imrani S.

Business role assignment get lost

Hello *,
from time to time single users report logon problems due to missing business role assignment.
In these cases business role was assigned via user in tx su01 directly. Whenever it happened the affected user itself is shown for last modifier of user record. But the users of course are not authorized to edit this data.
We assume that maybe the personalization in web ui could be the reason but up to know the behaviour was not reproduceable.
Does anyone know this issue?
Kind regards
Thomas

Hi Thomas,
Sorry but maybe I've explained myself poorly. You said that business roles that were missing are normally assigned directly in SU01. Then, in order to try to understand how they are remove, in SU01 transaction there is a functionality that allows you to see the change history for every add/removal of a role. This will tell you the user that performed the action and which tcode he used.
Check this functionality that it's available as a menu option in SU01. Maybe it can give you some good clues about what's happening.
Kind regards,
Garcia

Users assigned to CRM Business Roles

Is there a report that can show what users are assigned to what Web UI business roles. We have business roles assigned to positions and not PFCG roles. If not, what table to show business roles assigned to positions numbers so I can atleast query names on positions that have specific business roles.
Thank You,
Alex

Hi Alex,
Normally the AGR_USERs table through SE16 can give you this output
in AGR_USERS table go and set the ORG_FLAG and COL_FLAG to get the output, you could also do this just for roles
AGR tables.
also if you have a proper naming convention please search by "UIU" string most of the WEBUI roles supplied by SAP has this key word "UIU"
Also you can go through SPRO ("UI Framework") to see the default business roles assigned to the "UIU" roles supplied by SAP.

How to add Task in the WEBUI Business role

Hi,
We have Interaction record as one work center in the agent business role.
Now we are planning to add TASK for creating internal activities to employees.
In spro, I created transaction type ZTAS (copy of 1003) for task with leading transaction category BUS2000125-TASK.
For business role, what is the standard Work center ID/logical Link ID/target ID for task.
(Currently for INTERCATION RECORD we are using work center ID = IC_BT_INR , Logical link ID= IC_BT_INR and Taget ID=IC_INR )
Regards
BABU

Hi,
Thanks for your reply and now Iam able to create TASK in webui.
In the task, I am seeing a assignment block Org data and in which Sales and Service Org details are there.
Since the TASK is meant for assigning some work to other employees/self, why we need this ORG data.
How TASK works in WEBUI.
For ex,
a)I can create a TASK to X person with start and end dates.
b)Through Actions, I can send email about the task assigned to the employee
c)Once employee searches his TASK in his agent Inbox,he can able to get it.
d)Once he completes his Task, he will put the status as closed.
How this will be communicated back to me or what is the standard process in TASK.
pl suggest
Regards
Babu

Mass Reprovisioning Business Roles

Hello,
I have a situation where we are updating 100+ existing business roles that are currently assigned to user for our next release of SAP. I am wondering, is there a way to update the business role via import template (add / remove roles) and then push the changes out to users on a mass level?
We use the role methodology “provisioning” stage to push these changes under normal circumstance but with 100+ roles that would be quite cumbersome.
I also know there is an option under Role Update > Authorization Data Sync, but that doesn’t appear to update the user assignment. Only authorization under the role.
Any suggestion would be appreciated!

Business Roles concept and usability in GRC AC10 - Governance, Risk and Compliance - SCN Wiki
the link above says that "update assignment" button will do the update and will be enabled when the business role has been provisioned at least once.
I guess this is what you have already tried, but i can see your dilemma when you may have many business roles. I wish there was an option under the mass update functionality (unless I have not found it).
maybe it's time to go to #ideaplace.

Error while creating Business Role

Dear Frnds,
I am working on webclient , am trying set a Business Role of my own .But it say "You Cannot Assign one PFCG role to different business roles" .As when i copy the standard business role to that role there is no PFCG role assigned. Here i tried copying IC web Manager and do .
Can anyone guide me to solve this.
Appreciate your Help and Thanks in Advance.
Cheers
Ram

Guys,
I got resolved , Follow the Note :-1077251.
Thnxs
Ram

Assigning Business Roles - No such task exists

I am trying to create a user ID and assign a Business Role in the process. The attribute that I am using is MXREF_MX_ROLE. It is defined as a multivalue system attribute with a data type of entry reference and the reference type in MX_ROLE.
From my workflow task, I can select the role from the selection window but when I click OK to save to the identity store, I get an error "You have tampered with the params". From the Monitor UI, I see the message "Failed setting value for attribute Member of Role. No such task exists"
I have a Modify User task that uses the same attribute. When I attempt to use it, I get the "Failed setting value for attribute Member of Role. No such task exists". But I do not get the "you have tampered with the params" message.
I am only trying to set this in the identity store right now. I am not yet ready to provision to my ABAP system.
Any assistance is appreciated.

Hi Lori,
in case you have linked privileges to your role, SAP NW IdM searches for tasks in the related repository (as stated in the attribute MX_REPOSITORYNAME of your privileges). Type in the ID of some test tasks in the repository constants MX_DEPROVISIONTASK, MX_PROVISIONTASK and MX_MODIFYTASK and see if it works.
Otherwise, there could be a missing relation the other way round from the role to the user. See if there is a MXMEMBER_MX_PERSON attribute in your role.
Best regards,
Nils

Individual Account Creation in IC_AGENT business role.

Hi,
After system got upgraded from 6.0 to EHP1, marketing attributes are not working as expected.
When i create an Individual Account type in ZIC_AGENT business role, it gets created successfully but its marketing attributes are not getting set when i check in the Account overview.
There is a BADI implementation of "BUPA_GENERAL_UPDATE", i debugged and found that in FM "CRM_MKTBP_READ_KSSK_AUSP", system is trying to get the attributes from table "ausp"
      select * from ausp into table et_ausp
          where partner_guid = lv_guid
          and klart = 'BUP'.
I think, somewhere configurations are not done correctly. But i am aware where i check all these configurations for markting attributes corresponding to BP. If you know then please let me know.
Thanks
Raman.

Hi,
You can check it in ,
MARKETINGPRO ( business role ) -> Marketing ( work center ) -> attribute Sets
search for the specific attribute/attribute set. go to OV page ..there will b check box for person and organization.
Regards
Sandeep Kumar B

Getting error in IC agent business role while loading components.

The user has been allowed and access to all business role.user are using all business roles but when user click on the IC agent business role the following error arise.
Cannot display view CRMCMP_BPIDENT/BuPaMultipleLayoutVS of UI Component CRMCMP_BPIDENT
An exception has occurredException Class CX_CRM_GENIL_GENERAL_ERROR - Component set CRMIC_DEFAULT cannot be loaded with BP_APPL+EMPTY+IC_ACCT_ID since multiple object definitions exist for component SO2
Method: CL_CRM_GENIL_INTERNAL_MODEL=>LOAD_COMPONENT_SET
Source Text Row: 124
Initialization of view CRMCMP_BPIDENT/BuPaMultipleLayoutVS of UI Component CRMCMP_BPIDENT failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BPConfirmedPartners.MainWindow in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view CRMCMP_BPIDENT/BuPaMainVS of UI Component CRMCMP_BPIDENT
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BPConfirmedPartners.MainWindow in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view CRMCMP_BPIDENT/BuPaMainVS of UI Component CRMCMP_BPIDENT failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRMCMP_BPIDENT/BuPaMultipleLayoutVS in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view MainWindow of UI Component CRMCMP_BPIDENT
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRMCMP_BPIDENT/BuPaMultipleLayoutVS in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view MainWindow of UI Component CRMCMP_BPIDENT failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRMCMP_BPIDENT/BuPaMainVS in component CRMCMP_BPIDENT could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view CRM_UI_FRAME/WorkAreaViewSet of UI Component CRM_UI_FRAME
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BPIDENT.MainWindow in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view CRM_UI_FRAME/WorkAreaViewSet of UI Component CRM_UI_FRAME failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BSPWD_BASICS/WorkAreaHostViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view CRM_UI_FRAME/MainWindow of UI Component CRM_UI_FRAME
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View BSPWD_BASICS/WorkAreaHostViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Initialization of view CRM_UI_FRAME/MainWindow of UI Component CRM_UI_FRAME failed
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/WorkAreaViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view Root.htm of UI Component CRM_UI_FRAME
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/WorkAreaViewSet in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
An error occurred during initialization of the application
An exception has occurredException Class CX_BSP_WD_RUNTIME_ERROR - View CRM_UI_FRAME/MainWindow in component CRM_UI_FRAME could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
I could not able to diagnose the error from where it is coming and I goggled lot but did not find anything about the above cited issue .
if any of you can help me to solve this soon it will be highly appreciated .

Hi,
I am not sure if this appies here. You might check
SPRO->CRM->crm cross-application components->
Generic interaction Layer/Object Layer ->
component-specific settings->
define simple objects
For these objects 2 rules apply:
1. 'search object name' can only be used once.
2. 'search object name' should not have the same name as any 'object
name'.
Do you have any entries, which break these rules?
If it is related to component enhancement, note 1122248 might help.
Best Regards,
Sigrid

Using fact sheet 'BP_ACCOUNT_FS' in IC business roles

Hi experts!
I have a requirement to customize the fact sheet in IC business role, where the 'ICCMP_AFS' fact sheet always opens. But I need all the assignment blocks and information that is in 'BP_ACCOUNT_FS' fact sheet.
So, is there any way to make that in IC Business Roles there was fact sheet 'BP_ACCOUNT_FS' but not 'ICCMP_AFS'?
This question is extremely important for me.
Thanks in advance,
Andrew.

Hi, Chimalwar!
What I've done:
1. Defined logical link 'ZIC_AFS' in transaction CRMC_UI_NBLINKS, by copiyng it from standard 'IC_AFS'. I only changed the parameter and put it 'BP_ACCOUNT_FS'.
2. Define Profile (choosed the profile I need) -> Define Generic OP Mapping
Choosed my navigation bar profile and made the following customizing:
Object type: FACTSHEET
Obj.Action: B Display
Use target: nothing checked
Target Id: nothing selected
Use Link: checked
LogLink ID: ZIC_AFS
3. Transaction 'BSP_WD_CMPWB', Component: BSP_DLC_FS -> Component structure browser -> Views -> BSP_DLC_FS/factsheet. I've created my own configuration, copying it from standard 'BP_ACCOUNT_FS':
Config key: my own, for my business role
Component usage: <DEFAULT>
Object Type: 'BP_ACCOUNT_FS'
Object Subtype: <DEFAULT>
After confirming Business Partner I can see the fact sheet I defined.
But my task was to see the fact sheet of the business partner when I select it in a call list, before I confirm it. And there was ABAP.
Regards,
Andrew.

"Normal" Activities in FCC_PSCD Business Role

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