Normal.dot overwrite error

I've been using RoboHelp for years, but with RoboHelp X5 and
Microsoft Word 2003, every time I've attempted to create a printed
document from a RoboHelp HTML project, I get prompted by Microsoft
Word to overwrite my existing Normal.dot stylesheet. Depending on
how fast I either save as a different filename or cancel the
overwrite, RoboHelp spawns additional attempts to create the
document, and I can end up with a number of Microsoft Word
sessions, and dialog prompts to overwrite the Normal.dot stylesheet
from each instance of Microsoft Word. This happens both when I
choose the option to use the project's styles to generate the Word
document, or if I use the built-in RoboHelp stylesheet to do the
conversion, and even when I have selected the pdf option on the
first page of the wizard.
This is affecting a number of technical writers at my
company, each with the same workaround, just click as many Cancel
or No buttons as necessary to close all the Microsoft Word
instances, and complete the process. The process seems to actually
generate the Word file, and the pdf, but it's a hassle to have to
hand-hold the application so it doesn't just keep spawning
additional Word instances.
Has anybody else experienced this oddity? Is there a solution
which prevents this from occuring, or do you have additional
workarounds you've used to address the issue?
Many thanks for any suggestions you may have.
Keith Lenehan

Not something I have seen people having a problem with and
not something I have encountered.
In Word | Tools | Options | Save tab, there is a check box to
prompt to save changes to the normal template. In the default
installation of Word that is cleared. I wonder if you have it set?
Other than that, I don't have any suggestions but if that is it,
please post back to confirm the solution.
I have the check box cleared and am not aware of any adverse
consequences.
Any PDF writer requires a file to create the PDF file from so
what is happening is that a temporary Word document is created and
then trashed after the PDF is generated. The fact that Word is
being used thus prompts the save request.

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This of course means, they don't have access to them at home, which is fine.
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Thanks Jeff. I don't want to go down that second path, autorecover is not our foe here, its the 'Templates folder'
As for the first part, that doesn't work. The problem is word still looks for the path "C:\Users\%username%\AppData\Roaming\Microsoft\Templates" which it thinks is not
available, when it is (as its exempted from being roaming using the registry value/GPO). Moreover, when the user is disconnected from the network, they can't click Modify and change the path, it simply doesn't do anything when you click Modify on
the screen to change the path to the template file.
We are considering ditching the roaming profiles, especially because the machines are now travelling outside the network. Or creating a special folder in all those machines where we can put a copy of the normal.dot. This is only affecting about 100 such
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Word 2003 always asks to save the normal.dot since Acrobat 9 was installed

Hello,
Until Acrobat 9 Standard was installed on the 5000 PCs of our company, the following issue never occured.
As soon as Acrobat 9 Standard was installed, our users started to complain of messages asking them to save the normal.dot every time Word 2003 or Outlook 2003 if Word is used as editor, is closed. And even if they save the normal.dot, of course, next time they are requested to save again.
And if we uninstall Acrobat 9 Standard on the PCs concerned, the issue dissapear... and reappear if we re-install it.
So, the issue is clearly linked to Acrobat 9 Standard.
Of course, the Word 2003 option "Confirm to save the normal.dot" is NOT checked.
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Thanks

Thanks for your reply, but the issue is the same even when Word is not the default editor in Outlook.
Regarding the Office 2003 and Acrobat 9 updates, we are already up-to-date for Acrobat 9, but it's true that all our PCs have not yet received the SP3 for Office 2003, so it may be a trail to follow.
But I think the issue also happens even on some PCs with most up-to-date Office 2003, so I'd say it's probably not the solution.
But it doesn't seems that this kind of issue is widly encountered (I mean elsewhere than in our company).
So there is probably something specific to our environnement. And since we pretty much "lock-down" the PCs (to avoid users to mess with it), it's not impossible that some restrictions somewhere on the PC causes the issue... at least to some categories of users who are missing some authorisations.
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Saving to normal.dot in Word for Mac

Hi!
I don't know if this question belongs here but I couldn't seem to find any other forum for it.
So... how do I save to normal.dot in Word for Mac? I can't find the normal.dot template.
Hope someone can hekp - thanks

The only difference is that changing Normal.dot applies it to newly created documents. Come to think of it, I bet Word saves a 'snapshot' of the Normal template at the time the document is first saved, so when you're applying the Normal style, you're just reapplying the original normal associated with that document, not the modified Normal template.
Instead of saving a new Normal template, did you try modifying the Normal style using Format > Style, selecting Normal, clicking Modify and making the changes you want with the Add to Template and Automatically Update boxes checked? I suspect you would still need to reapply the Normal style to previously saved documents.
Also, under Tools Menu > Templates and Add-Ins there is an Automatically Update Document Styles checkbox under the Normal template. Checking this may cause Word to reapply the Normal style to old documents, but then again, maybe not...
MBP 17" 2.16 GHz, 2 GB RAM, 100 GB 7200 rpm HDD Mac OS X (10.4.9) If this solved your problem, please consider marking this post Solved/Answered.

Word default font without normal.dot

Hey,
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Hi,
As far as I know, we can’t set the default font and font size for Word without using the normal.dotm.
For more information about this, the following threads can be referred to.
How to change the default font in Word 2010 when using Microsoft Office customization Tool
https://social.technet.microsoft.com/Forums/office/en-US/fd04c073-831e-4399-83d0-1779a775d164/how-to-change-the-default-font-in-word-2010-when-using-microsoft-office-customization-tool?forum=officeitproprevious
Defining Office 2010 fonts using GPO's
https://social.technet.microsoft.com/Forums/office/en-US/6687fa7d-99da-42ee-8fc9-c18320563613/defining-office-2010-fonts-using-gpos?forum=officesetupdeployprevious
if you still have any question about this, please post your question in the Office forum.
https://social.technet.microsoft.com/Forums/en-US/home?forum=officeitproprevious
Best Regards,
Erin

Does PDFMaker damage a template Normal.dot?

I have installed Adobe Acrobat 9 Standard and noticed that editor MS office Word has a strange exit.
It will now always asks and offers to save Normal.dot with next message.
===========================================
"The general template "Normal.dot" has changed. Save it?"
===========================================
Although I have not changed any settings, the MS Word and did not write any macros.

Before PDFMaker can process the open Word file the Word file must be saved.
This assures that the output PDF reflects the open Word file's content.
As it is Word, not Acrobat, that controls the Word file it is Word asking, through the interface with Acrobat, about saving any potential changes to the normal.dot.
fwiw - to keep the installed normal.dot "pure" consider:
(1) have the file backed up somewhere
(2) if mastering content that needs layout/format different than what normal.dot provides
--| create and save new templates to use
--| go into Word's templates to use what is there. Or download desired templates. Customize and save these for use.
Be well...
Message was edited by: CtDave

PDFMaker Normal.dot

I am continually asked if I want to save changes to my Normal.dot when
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I also just started having problems with the Arial font since Acrobat 9.0 was installed?
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Before PDFMaker can process the open Word file the Word file must be saved.
This assures that the output PDF reflects the open Word file's content.
As it is Word, not Acrobat, that controls the Word file it is Word asking, through the interface with Acrobat, about saving any potential changes to the normal.dot.
fwiw - to keep the installed normal.dot "pure" consider:
(1) have the file backed up somewhere
(2) if mastering content that needs layout/format different than what normal.dot provides
--| create and save new templates to use
--| go into Word's templates to use what is there. Or download desired templates. Customize and save these for use.
Be well...
Message was edited by: CtDave

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Thx

Hi, the installation of the Acrobat was completely normal. After installation, I could not make any more changes to the text blocks / autotext, that are stored in the files normal.dot. Word makes no changes to the file normal.dot when closing of Word. I uninstalled Acrobat again and the changes of the text blocks normal.dot are again possible. Something in Acrobat blocked the storage of text blocks.

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Thanks

Originally Posted by AndersG
MurphNE,
> I have succussfully copied other files to the same network drive but
> for some reason the normal.dot will not copy
>
> Any suggestion(s) would be most appreciated
Antivirus? Also check that the file is not zero bytes
- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)
Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms
Thanks for suggestion
A) the file is not zero bits and
B) I disabled the antivirus software
and my zen app will still not copy the normal.dot file but it will copy another generic file from the same place where my normal.dot file is located
Again tanks for the suggestion
Joe Murph

Normal.dot ya existe

Tengo Office97, Windows 2000 pro, y adobe 5.0.5 y cuando abro word dos veces, en el documento 2 me aparece el siguiente mensaje:
Word no pudo abrir esta plantilla de documento
(C:\ARCHIVOS DE PROGRAMA\...\PDFMAKER.DOT) (Aceptar)
A continuación:
Word no pudo abrir "(símbolo de un pequeño cuadrado) (Aceptar)
Cuando cierro el documento 2 me dice:
Normal.dot ya existe. ¿Desea reemplazarlo? (Si/No/Cancear)
A pesar de decir no me sale el cuadro de dialogo para guardar el documento, doy a cancelar y entonces sí, por fin, cierra el documento 2.
¿Alguien tiene alguna solución a mi problema? Se lo agradecería muchísimo.

Hello Peter,
You can try to locate and delete the normal.dot file. The file is re-created each time Word is started (if any doesn't exist). Note, all custom toolbar modifications will be erased too. So, you may try to backup the file before.
Please take a look at the similar forum threads:
1. How to Avoid Changes to Normal.dot?
2.
normal.dotm in word and outlook issues
Also you may be interested in the
You are prompted to save the changes to the global template every time that you exit Word 2007 or Word 2010 article.

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Normal.dot overwrite error

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