NormalEmail.dotm pop up 'save as' problem, citrix server

Hello,
Problem:
When sending a Word document as a PDF (File -> Save and
Send -> Send as PDF) via Outlook.  A continuous prompt
of  'Save As' shows up trying to save the NormalEmail.dtm file to the users profile.  The email sends but this pop-up occurs every time.
Our Environment:
Citrix user profile management.
Outlook 2010
Word 2010
Temp Fix:
Deleting normal.dotm and normalemail.dotm under C:\profiles$\%username%\AppData\Roaming\Microsoft\Templates
Copying our default NormalEmail.dotm file to that location.
This is a solution until the user logs off and back onto the citrix server refreshing their Email Profile (Unpacking/Unloading)
Searching through the forums, people mentioned outlook addins, but running the Outlook client in Safemode offered no solution
Thank you

Hi,
Please open your Registry Editor and check on the AppData registry value to see if it is set to a value date other than %USERPROFILE%\AppData\Roaming. If so, try changing it back to %USERPROFILE%\AppData\Roaming and then test the issue again.
If above doesn't work, we can also try adding the following registry key to see if it helps:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.OutlookBackup.1
DWORD: RequireShutdownNotification
Value: 1
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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