Northern Colorado, USA - Skype number has been dis...

Question

As with the others here, our incoming Skype number rejects all calls with "You have reached a number that has been disconnected." or something equivalent, depending on the calling carrier. There's no way to do any workaround like forwarding or voicemail, as the call is rejected at the very incoming level. We've had this number for over 4 years, and now it's useless. There is plenty of credit sitting there in Skype Manager, so there's no reason from our end for it to be disabled.
I already have an escalation with Skype support that has been in for 1.5 days so far with no effect on the problem.

Answer 1

Hello Elaine,
Thank you for your assistance. Since we became aware of the outage at approximately 9AM, Dec. 24 US Mountain Time, I have been making use of Skype support's "live chat" to try to get information or any sort of feedback about what to expect. The first live chat session was at 9:17 MST on Tuesday, but given that Skype has generally been able to resolve outages like this fairly quickly in the past, there was no escalation at that point and I was not very worried. When the problem was still happening Tuesday evening, I used support chat again close to 8PM MST. The technical escalation was put in close to 9PM Tuesday night. At 5AM MST, an Email came in regarding the "SRX" escalation, but the email was completely in Chinese, and any attempts to use Babelfish or Google translation were unsuccessful in retrieving anything intelligible from that email.
Last night, after another full day of outage, I once again went on Skype live chat support and interacted with a support person who was very empathetic, but really had nothing to offer other than "All we can do is wait."
At this point, it's been yet another full day since then with no change in the problem and zero usable communication from the "technical escalation" aspect of the situation.
I have probably "overcommunicated" here, but I thought it was worthwhile to make clear that I have been communicating repeatedly (3 times so far) with "first level" Skype support, but I don't know that there would be reason to expect it would do any good to chat with them again tonight.
The "just waiting in the dark" goes on.
Thanks again!
Elaine wrote:
Hi, [Removed for privacy], and welcome to the Community,
Please do contact Skype Customer Service again, and refer to any previous support ticket number you may have received previously.
Regards,
Elaine
[Note: Flagged for follow-up by those to whom I report.]