Norton 360
Each update of Firefox is consistently incompatible with Norton 360 toolbar and identity safe. The two options are:
1.) Roll back to the last compatible update.Turn off automatic updates.
2.) Operate without the identity safe and remember/type in manually all IDs and passwords.
Why isn't it feasible to keep the Firefox update in the Beta stage until Norton corrects the problem?
I am having the same problem if it is not fixed soon by Mozilla I will be moving to a different internet source.....
Norton work fine with Windows and so far I have not seen any difference than here and windows.
So get on track and make sure your program works with the people it should.
Similar Messages
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I followed all the directions to get Firefox 8 to work with my Norton 360, but nothing has worked. Is there anything else I can do? I didn't know there was an issue when I first upgraded to Firefox 8 so didn't choose the Norton plug ins immediately so I uninstalled Firefox hoping to be able to do it correctly when I Downloaded it again. Unfortunately it didn't ask me any thing regarding Norton so I went to Plug ins as directed to Enable Norton 360's plug ins, but none were listed.
What can I do now? I LOVE Firefox! If we can't make it work I'll be stuck with Internet Explorer which I do not care for at all!
I need to have Norton Security to protect my computer. Please help me find a solution to this problem ASAP.
Thank you,
Susan L Woods
[email protected]Hi Susie, I use Norton 360 and have the latest Firefox 8 installed is working fine for me. Firefox 8 support for [http://community.norton.com/t5/Norton-360/Firefox-8-Support-for-Norton-Toolbar/td-p/581640 Norton Toolbar] was released on Nov 8th. Install the appropriate add-ons based on the version of Norton 360 you're using (see official Norton link above). Hope this helps.
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Norton 360 does not pick up tracking cookies after updating to firefox 17.0
With firefox 17.0 Norton 360 does not pick up tracking cookies that were picked up with firefox 16.0.2. Uninstalled 17.0 and and reinstalled 16.0.2 - tracking cookies are picked up - updated to 17.0 and again no tracking cookies. I did not see anything in release note that would seem to reflect this situation. asked this question at 08:57 PST 11/29/2012 and the reply stated that Norton 360 should still be able to remove tracking cookies. WELL IT DOES NOT - WHAT HAS CHANGED FROM 16.0.2 TO 17.0 THAT WOULD CAUSE THIS. IS THIS A NEW BUG? The first reply did not answer my question however it was marked as "solved". I have rolled back to 16.0.2 and updated to 17.0 twice and the same thing has happened both times.
Locking as a duplicate thread. <br />
https://support.mozilla.org/en-US/questions/943027?esab=a&s=&r=1&as=s -
FF 7.0.1.4288 intermittently uses 97-100% of CPU capacity for a few seconds, alternating with a few seconds of normal idle usage; this can continue for long periods. During these periods the computer responds very slowly. I can terminate it (temporarily) by rebooting.
FF 7 occasionally uses 97-100% of capacity continuously for several minutes; my impression is that it would continue indefinitely if I did not reboot. When I try to reboot in this condition, FF does not respond, I have to click End Now, in which case previous sessions are not saved.
Norton believes this is due to an interaction between FF 7 and Norton 360. They say that 7.0.1.4288 is a beta version. Norton tells me that 360 should become compatible with FF 7 in a month or two. In the mean time I need to reinstall FF 6.
I cannot see how to do this on your website.
Please help.Firefox 7.0.1 is an update to Firefox 7.0 and there was no beta of Firefox 7.0.1.
You may need to update Norton. A patch for their toolbar to make it compatible with Firefox 7 was released on the same day that Firefox 7 was released. You may need to run Norton's "Live Update" several times to get all that is needed.
*See --> http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-7-0-Compatibility-Patch-is-now-available/td-p/547384
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Does not relate to your question, but...
You have multiple old Java Console extensions that Java did not clean-up during updates. You need Java Console only if you do Java programming/development or debug Java applets on web pages. You can see them in Add-ons > Extensions, '''''but you can not remove them from there'''''. Removing them will not affect the functioning of Java on websites. You can '''''manually''''' remove them, '''''if you do not do Java development work''''' to avoid future, possible problems/conflicts:
*http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
Your old Java Console extensions:
*Java Console 6.0.22 {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
*Java Console 6.0.23 {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
*Java Console 6.0.24 {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
*Java Console 6.0.26 {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} -
I received a notice that I should upgrade to the Firefox 4. After I did the upgrade I then got a notice that Norton wasn't compatible with the the upgrade. How do I go about getting my Norton Security to work with this upgrade. So right now I have nothing in which is protecting my computer while surfing. Nothing against your product BUT I want what I already had/have to be the one protecting my computer. So what needs to be done so I can have my existing computer security to work with this upgrade. Otherwise I'll go back to the previous version which did work with Norton.
Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US
I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.
To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles -
I'm writing this via a Windows Explorer browser window which should tell you the problem, or at least that I can't connect through Mozilla Firefox.
Mozilla has been my default for years and I've always had Norton, 360 for the last few years. I've been through the traditional update problems with Toolbar/ID Safe and both of those are working fine.
Both were updated to absolute latest version within the last week due to an Update/Restart problem I was having with Windows 8.
There were some periodic problems with initializing the Norton problems which generally led to a Firefox not responding situation.
But I was able to run both quick and complete scans yesterdays and the Norton Autofix tells me no problems with their program/app.
I just downloaded newest Mozilla 25.0.1 last night again as last resort because I can't access Firefox beyond the homepage.
Spotify also told me there appeared to be a firewall blocking access. I also can't access iTunes.
I went to Windows 8 Action Center and it listed Norton 360 as controlling the firewall.
But I went to the allow apps through Windows Firewall tab in System anyway and didn't see any listing for Mozilla or Firefox there (maybe you have a less obvious filename).
My own network connection is working fine, obviously I'm on Explorer and no problems with my other computer.
I'm going to contact Norton to deal with this problem, too.
But my real problem now is that any attempt to contact the Symantec/Norton help/support site is automatically sent through a Firefox page which can't connect.
Right now I can't figure out how to do a tech chat or something to work at it from their end.
So that's why I'm here asking if you've run into this or know any way around it.
Obviously, the quicker a response the better.
Thanks for your time.
Ciao 4 now,
Don SnowdenHello J Scher,
I don't know if this answer solves it, but I did contact Norton Support through IE and the tech had me download Firefox again...just like I did the night before on my own. But for the moment, for whatever reason, all those issues have gone away, knock on wood three million times. I can access Norton support pages, I can get on Spotify and I can reach the iTunes store.
I will freely admit to not being a great computer person but I have no idea why my machine did this to me all weekend and why it cleared up now, unless the Norton tech did some behind-the-scenes tweakery. But for now, I'm okay and things are working, knock on wood four million more times (figure I better up the ante).
Thanks for your help.
Don Snowden -
If you do have any suggestions, where can I find it? The only place I know of is the http://www.mozilla.com/en-US/firefox/all-older.html web site and you can only get version 3.6.16 there and it's NOT optimized for Yahoo!. Please help!
Yahoo! keeps sending me the following message in a box on my screen along with the links to Firefox 4 and IE : Attention: Please upgrade to the latest Yahoo! optimized browser to ensure the best Yahoo! experience. But, as I stated in the question above, I cannot use Firefox 4 yet because it does NOT support Norton 360. Plus, I don't trust IE8 to use Facebook!
Thanks for any help you can give me! Your very prompt attention to this question is greatly appreciated as I am sort of at a standstill before moving on with my work.
Regards,
Christine
(Running Windows Vista Service Pack 2)Symantec have released an update for Norton 360 to make it compatible with Firefox 4, for details see http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US
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How can I stop Firefox 34 from crashing when I click a button on the NOrton 360 toolbar??
I have the latest Norton 360 and fully updated. Also have FF 34.05. After anywhere between an hour and 3 hours, clicking any of the Norton Toolbars buttons that open options and provide multiple log in options FF crashes and when I reopen it it brings up my old tabs and at the end it brings up the FF welcome screen. In the options, it changes my opening page to the Norton Welcome page and the option to open previous tabs which was there with open default site which now it the welcome screen. Need help as have tried several fixes from the net and none so far work. Have allowed FF to reinstall the pref file, have removed hardware acceleration as well as put flash into a non protected mode and none help.
Don't know if it is a FF or Norton issue but, it is a real issue. Please help.Thanks for your quick turn around. I'd be surprised if corrupt files as I only got the machine last Thursday but, it was a refurb so perhaps issues from the previous owner.
Do have some questions as follows:
It is a Windows 8.1 64 machine so will the fix recommended work??
looking at the page, appears option 2 is my best bet but, won't start until I get the go for Win 8.2. Assuming this is a good fix and since I would be doing it with the system and not a program, no malware??
As far as drivers, do have a app from HP that updates drivers and I updated everything after I got it going so should have the latest drivers and I did try alone unclicking the machine acceleration and no change there but, with the scan, might help. I have run all of the Windows updates which were quite a few with a new computer and do have Windows set to perform automatic updates so don't think I need to worry about graphic drivers??
Your thoughts on my questions before running the scan at the elevated admin level. By the way, I am the admin so do I simply run as admin or is there a higher thing I need to do to run at High Administrator???
Also, if after I run the scan and repair, if OK on Win 8.1 should I send your results to Norton for them to look at since almost all of the problems are with Norton and perhaps they have a fix with those issues and having running the driver fix should help them?? Also will the scan and repair indicate what was fixed and what wasn't.
Sorry so many questions but, don't want to mess up my new machine.
Thanks so much,
Dave -
I have Window XP Pack 3
I had Norton 360 version 5
I upgraded Norton at their suggestion to Norton 360 Version 6.2.0.9
Before the Norton safe web toolbar was working fine
After the update it does not show / work and the Norton Vulnerability Protection 10.1.1.8 - 3 under Firefox Add-on Extension is no longer compatiblehttp://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Safe-Web-Lite-Toolbar-and-Firefox-12/td-p/711637
''Safe-web lite will not support FF 12, The reason is, we have released Norton Identity safe(free ware) product which has many additional features like Identity Safe, Web Protection & Share Via including safeweb features. This will support FF12
Please see more information about Norton Identity Safe from this thread:
http://community.norton.com/t5/Norton-Internet-Security-Norton/Welcome-to-the-Norton-Identity-Safe-General-Availability/m-p/703395/highlight/true#M201721
If you have any questions, please post them at the separate forum for Norton Identity safe http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/bd-p/Toolbar_IDSafe''
http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-12-Support-for-Norton-Toolbar/td-p/706329 -
I was encouraged to purchase antivirus protection NORTON 360 for my MacBook pro. However when I went to install it it says NORTON 360 doesn't support installation of 10.6.8 but i have to upgrade to 10.7.
Is this really necessary, can you tell me what are the benefits. Does it cost to upgrade?
I'm thinking I will take the Norton back and demand a refund for misleading me. It doesn't qualify this on the box either.
I'd appreciate any advice with thanks...Installing Norton / Symantec products on a Mac will result in nothing but misery while conveying no benefit whatsoever. Return it to whomever it was that encouraged you to waste your time and money on it.
There will always be threats to your information security associated with using any Internet - connected communications tool:
You can mitigate those threats by following commonsense practices
Delegating that responsibility to software is an ineffective defense
Assuming that any product will protect you from those threats is a hazardous attitude that is likely to result in neglecting point #1 above.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.Such products are very aggressively marketed. They are all scams.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources.
Illegally obtained software is almost certain to contain malware.
"Questionable sources" include but are not limited to spontaneously appearing web pages or popups, download hosting sites such as C net dot com, Softonic dot com, Soft pedia dot com, Download dot com, Mac Update dot com, or any other site whose revenue is primarily derived from junk product advertisements
If you need to install software that isn't available from the Mac App Store, obtain it only from legitimate sources authorized by the software's developer.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iCloud, iTunes, or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Beware spontaneous popups: Safari menu > Preferences > Security > check "Block popup windows".
Popup windows are useful and required for some websites, but unsolicited popups are commonly used to deceive people into installing unwanted software they would never intentionally install.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever receive a popup window indicating that your Mac is infected with some ick or that you won some prize, it is 100% fraudulent. Ignore it. The more insistent it is that you upgrade or install something, the more likely it is to be a scam. Close the window or tab and forget it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. Most of these attempts are pathetic and are easily recognized, but that hasn't stopped prominent public figures from recently succumbing to this age-old scam.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.
... i have to upgrade to 10.7.
Is this really necessary, can you tell me what are the benefits.
Assuming you are asking about upgrading OS X: no, it's not necessary, but if you want to upgrade you can skip OS X 10.7 and upgrade directly to Mavericks, or Yosemite when it is released. Both are free and preferable to Lion, which would cost money. If and when you decide to do that be sure to back up your system prior to upgrading OS X, as a precaution against the unexpected.
I have heard anecdotal reports that Apple has, or soon will, stop providing security updates to Snow Leopard. I have not confirmed them personally, but Apple generally ceases to support outdated OS X versions after a few years. Snow Leopard was superseded over three years ago. That's no reason to panic but it is something to keep in mind. -
when willl Norton 360 be good for firefox
Should work now - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=asia+pacific&docid=kb20100720113635EN_EndUserProfile_en_us&product=home&version=1&pvid=f-home
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When I upgraded to version 4.0 I lost my "Identity Safe" in Norton 360. I was told by Norton that they are working on an upgrade. I want to revert to 3.6 until that is available.
Did Norton give you a time scale for when it will be available?
To downgrade to Firefox 3.6.* you can uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install Firefox 3.6.* available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles -
I have Norton 360 on my computer. I use Firefox regularly and I downloaded the latest version of Firefox. I was able to use Norton 360 in Firefox. Norton saved all my passwords I use online. Now the latest update of Firefox does not allow me to use Norton 360. Is this compatibility problem with Firefox or with Norton? Can this be fixed? If so, how? What do I need to do?
Works for me on Linux with Firefox 10.0.1
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode -
FF 4.0 incompatible with Norton 360. How do I uninstall 4.0 and go back to 3.6?
I want to back out of FF 4.0 and go to older version 3.6 because I cannot use Norton 360 that I absolutely need and rely on. Can someone send a link about how to uninstall 4.0 and reinstall 3.6?
Symantec are working on updates to make their add-ons work with Firefox 4. pending this, to revert to Firefox 3.6, first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles -
The version of GreaseMonkey that I need to operate the scripts I was using is the latest version (0.9.1) and it is not working correctly with the Norton 360.
Hi,
Please try to rebuil the WMI repository.
For detailed information, please refer to the blog below,
http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
If issue persists, due to sfc doesn't work, could you try to repair your system with the installation disk?
Best Regards.
Steven Lee
TechNet Community Support -
After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.
After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.
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