Norton antivirus and cached email

Norton keeps telling one of our teachers that she has a virus in her Mail cache. She closes the norton box and it keeps popping up , over and over. She has deleted emails, emptied the trash nothing helped. Does she need to delete some preference file in her library?
She is running os 10.4 and Apple Mail.

I just had a similar situation come up myself yesterday.
I too had Norton Antivirus identify several messages in my IMAP folder that contained infected attachments. I dutifully waded through several mailboxes vi Mail.app to delete messages containing any suspicious attachments.
The scan just ran again last night and still found the same number of infected messages. I looked harder at the paths:
/Tiger/Users/dalel/Library/Mail/IMAP-dalel@<my-email-addy>/INBOX.imapmbox/Cached Messages/
The folder CachedMessages was used in Panther, but when my mail was imported in Mail 2.x the messages are now cached in the folder "Messages". This legacy folder is kept around for backwards compatibility (as mentioned here previously) but is no longer updated.
I removed several dozen CachedMessages folders from my ~/Library/Mail/IMAP-* folders, and am now virus free.
So even though your teacher may have cleaned out their mailboxes via Mail, the same corrupted files could still be present in the alternate cache folder.
Hope this helps.
-Dale
Dual G5 2.5 GHz Mac OS X (10.4.3)

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Hello everyone. I've got a macbook pro running on mac os x 10.6.8; trying to set up norton antivirus and it requires mac os x 7 or later. How can I safely upgrade to mac os. 7?

leroydouglas is correct, DO NOT install Norton or any other commercial anti virus software. They all work very poorly with Macs. If you insist on AV software, consider Sophos, it is free.
If you do wish to update your OSX, here are the available options:
http://store.apple.com/us/product/D6106Z/A/os-x-lion?find=lion
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
http://www.apple.com/osx/how-to-upgrade/
Ciao.

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I receive the same error message every time I start up my Mac Book Pro. That Norton antivirus needs to be reinstalled. I have done this several times and have gotten the latest updates but still get the same message. Is it a compatibilty problem with the intel chip?
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dralacar,
Welcome to Apple Discussions.
According to MacFixIt: Symantec has now told MacFixIt that they are working on a fix which should be available shortly.
A company representative told us:
"We wanted to give you a heads up that Apple’s recent batch of security updates caused some issues to LiveUpdate on Intel Macs. We are working on a fix right now."
;~)

Your update 33.0 is not compatable with Norton antivirus and the screen only turns black when trying to open firefox. Please help

Please see question. I have tried uninstalling and reinstalling, but with no success. Chrome and Int. Exp both work fine, but nothing comes up but a black screen covering most of my monitor in Firefix.

Sorry but it is always the other way. Norton needs to update their Firefox extension to work with the new major version Release so it can tie in with their antivirus client.
The good news is that Norton as usual has a live-update patch for Firefox 33.0 which was available on October 13, the day be fore Firefox 33.0 was Released.
*http://community.norton.com/forums/firefox-33-support-norton-toolbar-0
*https://community.norton.com/blogs/product-update-announcements/firefox-33-und-norton-toolbar
As for the black screen it may be due to old graphic drivers
https://support.mozilla.org/en-US/forums/contributors/710777?last=62406#post-62379
start Firefox into safemode '''by pressing the shift key while the application is launching''' & disable Hardware Acceleration in the Firefox ''menu ≡ > Options > Advanced > General'' (You will need to restart Firefox to take effect).

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hi all
I would like to know that if their is any way of Configuring external applications with java.what my requirement is that i have to scan the files to be uploaded in java application(and i have to use norton antivirus) and before storing them i have to scan them using antivirus software.
thanks

Again: read NA manual first.
http://forum.java.sun.com/thread.jspa?forumID=31&threadID=742217

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Hello,
I have uninstalled _Norton AntiVirus AutoProtect_ from my MacBook and I still get an Error Message every time I turn on my computer. I have downloaded the _Symantec Uninstaller_ hoping to solve this problem but it cannot find any Norton applications to uninstall. I have also check my preferences under Accounts and I do not have Norton to start up when I log in.
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There's no question that the exploit is serious, but it is a very narrow exploit, only involves specially-crafted RAR files, and there's both a completely adequate workaround and a virus definition to flag potentially compromised RAR files.
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The Symantec-bashing that has transpired in a variety of threads since this problem arose is also unwarranted. NAV is a good product. I've used it for years and recommend it. I have no financial relationship with Symantec: I simply like the product, use it, and I recommend what I use.
ClamXav and the underlying ClamAV engine are also good products and I recommend ClamXav for those who can't afford NAV or prefer an open source product. But the ClamAV engine has also had similar exploits found in its code, so it also has an imperfect track record.
As software complexity increases, finding all of the potential exploits in the design or testing phase is increasingly difficult. All software installations are a matter of trust as to if the developers did the best job they could to ensure a product free of defects, including security exposures.
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Each time I restart my iMac 24 I begin with a red stop sign w/exclamation point bubble titled "Norton AntiVirus Error." The entire message reads: "Norton AntiVirus Auto-Protect could not continue. Please run LiveUpdate or reinstall Norton AntiVirus and restart. (Code 10)"
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orange Firefox button ''or'' Tools menu > Options > Advanced
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While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
Clear your Yahoo cookies and then try reloading the page. You probably will need to log in again.
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Hi hschr;
You asked any known issues with Norton. I would say if you had done a search you would have found that it is a foregone conclusion that it is more of a problem then a solution. It is known to take far more resources and impact performance much more then is called for by any tool.
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Message was edited by: Allan Eckert

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Hi gumsie, I can include much more than a line about being vigilant.
While there are no known viruses that attack Mac OS X at the present time, it is possible for spyware to get onto your Mac.
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Hope this allays your fears;-)
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Why does norton antivirus keep telling me that an attack attempt hss been and it points to firefox.exe?

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Hi there Amiliz1313,
I seems like you may have already done a few of these steps, but I would recommend going over some from the article below.
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http://support.apple.com/kb/TS2446
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Norton antivirus and cached email

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