Norton AntiVirus Auto Protect: Removal Inquiry

Hello,
I have uninstalled _Norton AntiVirus AutoProtect_ from my MacBook and I still get an Error Message every time I turn on my computer. I have downloaded the _Symantec Uninstaller_ hoping to solve this problem but it cannot find any Norton applications to uninstall. I have also check my preferences under Accounts and I do not have Norton to start up when I log in.
Is there something I am doing wrong, or its just some file in disguise somewhere hidden in the library? Please help.
Oh... Just for the record, this problem occurred when I Migrated Norton from my old PowerBook G4 to my Macbook. The PowerBook was running on Tiger.
The message on the Error Message says *"Norton AntiVirus AutoProtect could not continue. Please reinstall Norton ANtiVirus and restart."*
Thanks in Advance!

Unfortunately, since I have migrated it from my old PowerBook, I do not have the CD or the manuals anymore.
Still hoping this can be resoled thought.

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Norton AntiVirus Auto-Protect cannot run....

... with the 64 Bit Kernel. Asks me to restart with the 32 Bit Kernel and then re-enable Auto-Protect.
My Mac Air is Version 10.7.4, 1.6 GHz, 4GB. What should I do? Do I need to re-install Norton or
change something within my system/cmputer.
Please give me specific details on what I need to do.
By the way, I got the Norton off my MacBook Pro when transferring all the files via Time Machine.
Thank you!

jman79 wrote:
Could you provide a source for first-party documentation of the Max OS X built in malware detection
That's a very tall order. I'm sure that any such documentation is firmly locked up by Apple Security and I doubt that anybody here would be able to discuss it even if they knew. As you can imagine, all A-V software vendors publish very little about the actual operation of their software to prevent the bad guys from easily defeating it. Even the open source ClamAV information is somewhat limited, especially as regards bugs, limitations and deficiencies.
The key to OS X protection is in the Quarantine system which came with Leopard, IIRC, with improvements in each upgrade. Every new file brought in from outside is flagged with a date/time and where it came from. Initially it was only used to warn the user the first time it is launched/opened with that information.
The XProtect system took that a step further in that anything that contained executable code was scanned and matched against the definitions signature database. This can be either a hash identifier or a telltale hex character string (normally translated from ASCII text). The Lion and Mountain Lion XProtect systems will also disable blacklisted Java and FlashPlayer versions.
The current database contains 21 entries representing different variants of most all modern day OS X malware, most have multiple definitions for various components of that malware variant, which prevents false positives. Note that all of these definitions are targeted to find the initially delivered file since that's where the most immediate threat is. For that reason, any malware that was allowed to install or subsequently downloaded won't be detected. Since Apple was late deploying preventive majors on two occasions, they had to deploy a Malware Removal Tool (MRT) for MacDefender at the same time they rushed to add XProtect to Snow Leopard (I suspect it was already in the works for Lion and they moved it forward) and again for this years Flashback Trojan/Backdoor when they were late to patch Java to prevent it. Quarantine (and therefore XProtect) only deal with installed files and Flashback was using Java applets in RAM, which can't be quarantined or detected. The MRT cleaned up all the common payloads left by MacDefender and Flashback before the fixes were made.
Thomas Reed's catalog of Macintosh Malware lists 30 unique types of malware, but most of these were patched long ago, either in the OS or application they infected, so are no longer a threat to anybody with an up-to-date system/application suite.
how often it updates its definitions?
It updates definitions immediately, as required, and the database is checked by all Macs running OS X 10.6.7 or above each time they boot and every twenty-four hours thereafter, unless they are asleep at the time, in which case they check at wake-up.
As somebody that checks to see if there has been an update at least once a day, I can tell you that they are currently as good and sometimes better than the commercial vendors. That wasn't always the case, but there seems to be a lot more cooperation these days. I've seen ClamAV beat them by a few hours once or twice, but most of the time they, along with the vendor blogs came out the same day.
Since new threats to OS X don't come out daily, there is no attempt to do it nearly that often. By far the majority of definitions released by commercial vendors are for Windows and cross-platform threats which don't impact OS X. XProtect does nothing to attempt to detect these, and since there is no manual scan capability, there is no reason to include definitions for most installed payloads. Another area that it doesn't deal with is e-mail content (other than attachments). It relies on junk/spam filtering both by the e-mail client application and the e-mail ISP's server to catch those. The OS X Server software comes with ClamAV to check any mail server being run on it. There is no known e-mail malware that can impact OS X when reading it. Most of these threats involve phishing or spoofed URL's which users need to be cautious of. XProtect does nothing about this and filters aren't always effective, either.
XProtect has not been used against vulnerabilities (CVE's) as they would prefer to issue a Security update to patch the vulnerability. Instead they use XProtect to counter any threat that attempt to exploit these vulnerabilities. Some commercial vendors check for files that appear to be attempting an exploit, which produce quite a few false alarms and are not removed when the vulnerability has been patched on that particular platform.Lifehacker's
Non-Alarmist’s Guide to Mac Malware Protection calls the built-in malware detection service "months behind the databases provided by security firms like Sophos."
I don't recall ever seeing months behind, although there have been times when it was a week and as I said, somehow things have improved greatly. I'm guessing that Apple just wasn't tied into the right sample sources initially and it took them some time to develop the right relationships. In the MacDefender days they were coming out with updates within hours of the time the malware developer deployed a new variant.
It took Apple weeks (at least) to update the built in software to detect Flashback
Again, I don't recall that. Only the variants before Feb 2012 are detected. The delay on the Java based variants was due to Apple's being late to update Java (which is a legitimate gripe against Apple) and their inability (even today) to detect applets that are downloaded and executed from RAM. As far as I know, no A-V software has that capability today, but some use an active watch capability to observe packets received from the Internet which could catch it, and OS X does not have such a capability. Many users were saved by Little Snitch from being completely infected by the variant that made all the headlines with perhaps 600,000 infected Macs. The download component was caught phoning home for instructions by LS so most such users were able to shut down the process before it did any real harm. Again, this was only fixed by updating Java, not by doing anything with the database.

Norton Antivirus Vulnerability Protection

I installed Norton Antivirus 11 with Vulnerability Protection and my Mac Mail program could not send/receive mail thereafter. I am also using PGP Desktop ver 9.7. Mail works if the Vulnerability Protection is disabled. Has anyone else run into this issue?

Norton is not a good product on the Windows side of it. I am sure they don't do any better on Mac's.
But if you must feel secure. Usually the settings for your email were not set correctly by Norton.
You may try deleting your settings and re entering them. This has worked in the past. Otherwise I am not too familiar with AV on the Mac side.

Need firefox(4.0) update for norton antivirus auto login bar.

i need to know when the update for the norton auto sign in toolbar for firefox 4.0 is going to come out and how to get it when it does...much appreciated

ok thank you.the reason why i went here is because i did go to symtech and hey told me trhere was an update coming soon.i just need to know when and if it will auto update and install it

Problems with Norton antivirus after Tiger install

I installed Tiger yesterday and it all went well. After the install however, on every restart or when turning on the computer I get this error message:
Norton AntiVirus Error. Norton AntiVirus Auto Protect could not continue. Please reinstall Norton AntiVirus and restart.
Of course, I did the reinstall for Norton but continue to get the error message. Any assistance is appreciated.

There's no question that the exploit is serious, but it is a very narrow exploit, only involves specially-crafted RAR files, and there's both a completely adequate workaround and a virus definition to flag potentially compromised RAR files.
Given that, there's no reason to uninstall NAV: simply implement the workaround, download the latest virus defs, and stay away from RAR files for a bit. I expect we'll see a patch shortly.
The hysteria that this problem has generated from some, as well as some of the responses — uninstall NAV, throw out NAV, etc. — is wholly unfounded given the workaround and available virus def.
There have been Mac OS X exploits announced for which an Apple-provide fix took a couple of days to publish. Given the response to this Symantec issue, I'm surprised some didn't advocate uninstalling Mac OS X at those times.
As you point out, there are those who exchange documents with Windows systems, employ macro-enabled documents, etc. Uninstalling NAV vs. using the available workaround opens them up to a wider range of threats. Doing so simply makes no sense — i.e. is "nonsense" in the dictionary definition sense of that word — given that the available workaround and virus definition address the RAR exploit until a patch is published. That's not disparaging: that's fact.
Why waste the time or expose one's self to other potential threats when the workaround and virus def are available and the patch is forthcoming? Uninstalling NAV vs. using the available workaround and virus definition is "throwing out the baby with the bath water."
The Symantec-bashing that has transpired in a variety of threads since this problem arose is also unwarranted. NAV is a good product. I've used it for years and recommend it. I have no financial relationship with Symantec: I simply like the product, use it, and I recommend what I use.
ClamXav and the underlying ClamAV engine are also good products and I recommend ClamXav for those who can't afford NAV or prefer an open source product. But the ClamAV engine has also had similar exploits found in its code, so it also has an imperfect track record.
As software complexity increases, finding all of the potential exploits in the design or testing phase is increasingly difficult. All software installations are a matter of trust as to if the developers did the best job they could to ensure a product free of defects, including security exposures.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X

Code 10: Norton AntiVirus Error

Each time I restart my iMac 24 I begin with a red stop sign w/exclamation point bubble titled "Norton AntiVirus Error." The entire message reads: "Norton AntiVirus Auto-Protect could not continue. Please run LiveUpdate or reinstall Norton AntiVirus and restart. (Code 10)"
I do not use Norton AntiVirus. Spotlight searches for "Norton" or "AntiVirus" or "Auto-Protect" under Applications or my entire Hard Drive do not locate any reference/mention to any such program. I can find nothing to delete or trash.
Anyone have ideas as to how to get rid of this constantly repeating message? Thanks.

When I transferred to this iMac a year ago my previous pre-Intel chip iMac was running Norton AntiVirus. In transferring programs some Norton apps may have initially come over, but my Norton for Mac was for the pre-Intel models and did not apply. I've never run Norton on this computer but have a vague memory of deleting/trashing some Norton files after the transfer. But I have not been able to find or locate any traces remaining other than this Code 10 message that appears whenever I restart the computer.

Norton AntiVirus on MacBook?

I previously had a MacBook Pro for a few days and had installed Norton AntiVirus on it with no problems. But when I switched over to the MacBook, installing and using Norton was a nightmare (almost as bad as not being able to sync with Bluetooth). I installed and reinstalled about 20 times and receive the same error: "Norton AntiVvirus Auto Protect could not continue. Please run LiveUpdate or reinstall & restart. Code:10."
Not only that, but when I try to open Norton AntiVirus (or any part of it such as Preferences), I get this error: "Norton AntiVirus quit unexpectedly."
I don't know why it ran on my MacBook Pro with no problems but it's not on the MacBook. Anyone else have this problem?

I would also like to hear any ideas to JennC's original post. I am helping a friend with a MacBook with similar problems. LiveUpdate and Norton AntiVirus crash on launch. I've tried repairing permissions, verifying the disk, reinstalling, etc.
-- Here is what I don't want to hear from you all: --
"Don't install Norton!"
I agree with you, but sorry, but my friend is going to a school where they require that it be installed. Not installing it is not an option. I need to hear ideas that will make it work. I am extremely familiar with most Mac troubleshooting as I used my first Mac in 1985.
My friend has already been through some troubleshooting with the school IT but it didn't seem to help. My next step will be to clone the entire MacBook drive to a backup drive so I can reinstall OS X to see if Norton works better on a true virgin OS. But I sure would like to hear if there's a simple solution, first.

Leopard and Norton Auto protect - Disk Utility Reports error on disk verify

Hi There,
Leopard 10.5.1, Norton Antivirus 10.1.1(2) with "auto protect on" has some incompatibility issue. Running "Verify Disk" from "Disk Utility" stops producing some error message in red colored text. Repair disk option is not available. However, verify disk on starting up with Leopard installation DVD shows no error. Verify Disk when starting up from Leopard 10.5.1 HD and norton auto protect disabled reports no error. So, looks like some compatibility issue.

I have been going crazy with this for the past fortnight: with theh rapiudity of the onset becoming far too frequent.
Norton AntiVirus AutoProtect could not continue. Please run LiveUpdate or reinstall AntiVirus and ReStart (Code:9)
This is what I get! I turn it back on, and zap. I reinstasll, and, zap.
I chatted with Symantic, they gave me a link for an update to the Stuffit engine, apparently may be a cause.
Well, that was No Use. Zap, you guessed it!
FYI:
I run iMacG5 17" 160HD, partitioned,Leopard on one partition, Tiger on the other. works well.
Oh, and, the Auto Protect doesn't zap in Tiger!
any ideas? I can share logs of Crash.
thanks, George.

How do I remove Norton Antivirus *after* I have installed Lion?

How do I remove Norton Antivirus *after* I have installed Lion?
The Norton uninstaller is a PPC native app and Lion won't run it.
Thanks.

You should run the removal applicaiton that came with your installation. Read this from the Norton web site..https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?product=No rton+for+Mac+Products&version=current&lg=english&ct=united+states&pvid=f-mac&doc id=v64924250_EndUserProfile_en_us/
Norton AV 12 for Lion is available online.
If you want an AV program compatible with Lion then look at Intego Virus Barrier 6.

Can Firefox (which apparently has antivirus protection) be used on a computer with a Norton antivirus program already installed?

I've been told I can only have 1 antivirus program on my computer at a time. Since firefox has antivirus capabilities, can I install it on a computer which already has a Norton antivirus program?
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Firefox doesn't include anti-virus protection, you need a separate anti-virus program such as Norton.

How do I remove Norton Antivirus?

I have a full version of Norton Antivirus. I had my suspicions last year when my MacBook acted funny and it caught a virus from 2 files that came from my PC. Well, I had OS X Tiger then and installed Norton Antivirus. Now I have Leopard and no longer want Norton Antivirus. My question is how do I remove Norton fully from my MacBook? I don't want any applications or any apps running in the background from Norton. Please help! Thanks
Message was edited by: sman02

This should help get rid of it all.
http://service1.symantec.com/SUPPORT/num.nsf/0/32a32f7274539a2288256c6b0078b851? OpenDocument

How do I get my Norton Antivirus Protection gadget back onto the Mozilla toolbar?

I have the Norton Antivirus and before I downloaded the new Mozilla Firefox 4, I had a Norton gadget. It would tell me whether or not my searches were safe and etc.

Did this screen ever pop up
If your Windows has low resolution, some functional will not appear, so must set it high at least 1024 x768. or else
Can you Re-install iTunes, I think some plug-ins has affected the iTunes functionality. You might have to do a thorough removal of iTunes, if you are using Windows.

Norton Antivirus removal

I have removed Norton antivirus as it caused a kernel failure crash on many occasions. I cant remove the program completely as it keeps asking me for an update subscription. Have trawled the library and done a search for any related Norton program. It appears in my system preferences and occasionally appears in the top right hand corner as an Icon. Any remedies for complete removal would be grateful!!!

Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
There are also several shareware utilities that can uninstall applications:
AppZapper
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software.
The Symantec uninstaller can be found here: Symantec Uninstaller 1.0.2 – Mac OS X – VersionTracker.

Removing Norton Antivirus?

How do I remove all of Norton Antivirus? When I installed Snow Leopard, Norton Antivirus was not placed in a Incompatible Software folder. I have deactivated Symantec log-in items. I have run the Synmantec Uninstall program, but it reports that it can't find software to uninstall. I have removed the Symatec folder from my hard drive. Yet when I turn my iMac on, I get multiple error messages stating the Norton Antivirus must be reinstalled. Are there other files I have to remove to stop these error messages? Thank you.

Hello bo:
In every other instance I have seen, the Symantec uninstall program ( _from their web site_ ) worked. I will not bore you with what I think of Norton software (my post would be deleted).
Do a "find" on symantec and norton. Be sure to include system files. Trash any thing that pops up.
If that does not get it all, I think I would try reinstalling OS X 10.6
Barry

Mount scan problems with Norton AntiVirus 10.1

Autoscan freezes when I mount iPod in dock, connected to my iMac via a firewire connection. Autoscan will not respond to eject or cancel scan. When I eject the iPod in iTunes, the iPod screen continues to read "Do Not Disconnect".
Any similar experiences of solutions?

Open Norton Antivirus prefs and turn off scanning of the iPod.
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Norton AntiVirus Auto Protect: Removal Inquiry

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