Norton Security and upgrade

My Toshiba Mini Notebook NB255-N245 had Norton free trial from the factory. That became outdated and I chose to update to a paid version. Now I get 2 icons for the program in the notifications on the taskbar. I contacted Norton about this and they have had to 2 times try to correct this. First time by just clearing information in the registry for the icons. The second time they did something else and uninstalled and reinstalled the program. This fixed the problem for a short time but now it is doing it again. 
I have heard uninstalling Norton programs a tricky to do and am thinking to try doing the uninstall and reinstall in Safe Mode.
I also have thought of just getting rid of the Norton Security all together for several reasons. I am jst perplexed that this is happening. The other thing is the Upgrade was downloaded before the date when the current version was to expire so I am thinking the version  has a conflict of sorts.
Solved!
Go to Solution.

jhqt wrote:
My Toshiba Mini Notebook NB255-N245 had Norton free trial from the factory. That became outdated and I chose to update to a paid version. Now I get 2 icons for the program in the notifications on the taskbar. I contacted Norton about this and they have had to 2 times try to correct this. First time by just clearing information in the registry for the icons. The second time they did something else and uninstalled and reinstalled the program. This fixed the problem for a short time but now it is doing it again. 
I have heard uninstalling Norton programs a tricky to do and am thinking to try doing the uninstall and reinstall in Safe Mode.
I also have thought of just getting rid of the Norton Security all together for several reasons. I am jst perplexed that this is happening. The other thing is the Upgrade was downloaded before the date when the current version was to expire so I am thinking the version  has a conflict of sorts.
I'm running Norton N360 on 2 Win 7x64 PC's and haven't seen the 2-icon issue but it's a known issue with NIS.  Norton hasn't been able to resolve the problem as yet.
Here's a link to the Norton Forum where it's been discussed for several months.  The forum recently switched to a new format so the link doesn't include much but there's additional information in the forum about the topic.
https://community.norton.com/forums/norton-cannot-solve-its-programming-errors-2-icons-systray-over-...
From what I've read over there about the issue, many users have used the "hide icon" for one of the 2 Tray icons so that it's not a distraction.   I haven't heard of the 2-icon Tray issue affecting the actual operation of the AV's protection intregrity with one's PC.
Fyi, Norton is about to release a completely new AV version, or it's been released within the last day or so.  I'm also thinking about switching another AV due to the upcoming change in versions.

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