Norton told me to contact you concerning something that is trying to trick it into accepting insecure updates. Any suggestions.

Any suggestions?

This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.
Do a clean reinstall and be sure to remove the Firefox program folder to remove the file(s) that cause the problem.
See:
* [/questions/826858]

Similar Messages

  • I got a pop up telling something is trying to trick Firefox into accepting a false update says to contact you?

    It has happened more then a few times Its pops up and says Something is trying to trick FF into accepting a fake update.

    This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.
    Do a clean reinstall and be sure to remove the Firefox program folder to remove the file(s) that cause the problem.
    See also:
    * [/questions/826858]

  • I got this message:" Software Update Update failed Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help." What on earth is this about? I am not computer savy.

    I got this message:" Software Update Update failed Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help." What on earth is this about? I am not computer savy.

    taken from https://support.mozilla.com/en-US/questions/826858:
    ''This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file all.js or firefox.js''
    ''Download a fresh Firefox copy and save the file to the desktop.
    Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html ''
    ''Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.''
    ''Do not remove personal data if you uninstall the current version.
    It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.''
    ''Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.''
    ''If the problem persists See also:
    https://support.mozilla.com/en-US/questions/815130?page=2#answer-185385''
    Check and tell if its working.

  • I'm getting an error message from Firefox that says, "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help."

    I'm getting an error message from Firefox that says, "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help." Do you know what is going on here--what this problem could be? (I do have the latest Firefox version already installed. I have previously received Firefox error messages that say "Firefox Update Failed." However, I already had the latest Firefox version installed when I received those error messages.)

    Apparently this occurs when Firefox has problems with security certificates. There have been a few questions about this. I will try to get advice about this.
    Apparently you are using Internet Explorer 9 (From your system details). Do you have Google Updater plugin installed on Firefox ?
    (That been implicated in this sort of problem by one poster, and some users with the problem do have Google Updater, but some do not)

  • I get this messege 5 or 6 times a day.something id trying to trick firefox into accepting an insecure update.

    messege appears 5 or 6 times a day

    See:
    *[/questions/815130]
    *[https://bugzilla.mozilla.org/show_bug.cgi?id=653830 Bug 653830] - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure

  • I think I have the latest Firefox version, but keep getting messages about updating it. 1 says something is preventing Firefox from updating securely; another says something is trying to trick Firefox into accepting an unsecure update. What's going on?

    The 1st message goes on to say, "Please make sure that you have the latest version of Firefox from http://www.firefox.com." Assuming 4.0.1 is the latest version, it seems this is a bogus message and I haven't clicked on the link.
    The 2nd message goes on to say something like, "if this continues [the attempt to trick Firefox into accepting an unsecure update], contact your network administrator."
    I started getting the messages on all 4 of our PC's (2 desktops running Windows 7 Home Premium 64-bit, 1 running XP 32-bit, & a laptop running Vista Home Basic 64-bit) after updating to Firefox 4.0 on them. I manually updated to 4.0.1 on all thinking that would stop the messages, but it hasn't.
    I loaded & ran free versions of McAfee Stinger, Malwarebytes Anti-Malware, and Super Anti-Spyware programs on all our PCs; each program found & repaired some infected files on each computer, but the messages continue on all.
    Thanks for any help you can give.

    Apparently this occurs when Firefox has problems with security certificates. There have been a few questions about this. I will try to get advice about this.
    Apparently you are using Internet Explorer 9 (From your system details). Do you have Google Updater plugin installed on Firefox ?
    (That been implicated in this sort of problem by one poster, and some users with the problem do have Google Updater, but some do not)

  • I get this error message: Update failed-something is trying to trick Firefox into accepting an insecure update. contact network proveider. Don't know what software the message refers to?

    The error window is titled 'Update failed" and I quoted the message in the window in my question. I don't know what software is trying to update or why this message appears. I contacted my ISP and they told me to contact Mozilla. Thanks for any help.

    This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.
    Do a clean reinstall and be sure to remove the Firefox program folder.
    Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
    * Uninstall your current Firefox version.
    * Do not remove personal data when you uninstall the current version.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
    See also:
    * [/questions/826858]

  • Warning notice popping up (in FF 4.0.1) -- "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help." Is this a known issue? A manual check for updates results in 'Firefox is up to date'.

    OS is Win Vista

    This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.<br />
    Do a clean reinstall and be sure to remove the Firefox program folder.<br />
    See also:
    * [/questions/826858]
    Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Uninstall your current Firefox version.
    * Do not remove personal data when you uninstall the current version.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

  • "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help."

    This message appears in regular intervals. I think it is intended to prevent Man-in-the-middle-attacks that want to foist you a rogue Firefox update.
    In my company the "Microsoft Forefront Threat Management Gateway" with HTTPS inspection is used. This HTTPS inspection is done by installing a local (company-controlled) Certification Authority in the browser on the users computer and then performing a de/encryption of the SSL-stream on the proxy server.
    But as Firefox not only verifies the certificate of the update server, but also the Issuer of the certificate, the update is rejected because of a possible Man-In-The-Middle-attack. In case of the "Microsoft Forefront TMG" this is an intended MITM-attack ...
    Is there any possibility to change the expected certificate chain of the update server in Mozilla Firefox?

    To access the preferences:
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    To add the other 2 preferences (app.update.certs.3.commonName & app.update.certs.3.issuerName) that are not there by default, right-click on one of the prefs inside the the about:config window. Then choose '''New > String'''. Then fill in your custom values in the boxes that pop up for each preference. Make sure to close Firefox to save the changes.
    Example screenshot:
    <img src=https://support.mozilla.org/media/uploads/gallery/images/reset_ua1.png>

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    when i try to turn on my gen four ipod, a white screen appears. Parts of my back ground pop up.All this started to happen when i dropped my ipod when i took it out of the case. Please comment if you have something that can help me. thanks

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