Not 1 but 2 activation charges

I'm new to bt and ordered bt infin with free eve and weekend call plus line rental. Now I'm happy with what I'm paying and sort of happy to pay activation charge £35. But 2 days after my activation date I decided to add bt t v to my package and I've noticed I'm having to pay £35 again to activate new package, is this the norm or if I had taken all 3 packages together at beginning would I've paid 1 or 2 activ charges?

Welcome to the forum. It's difficult to follow BT packages because they constantly change. As far as I can see, at present there's an activation fee of £30 for Infinity and £35 for BTTV, with a combined fee of £49 if taken together.
These things are very much automated, and that doesn't allow for discretion. As far as the system is concerned you were an existing customer when you ordered BTTV, and the fact that you were one of BT's newest existing customers would not impress a robot. It might have been possible to negotiate a reduced fee on the phone had you realised this when deciding to add BTTV but it's probably too late now. It may be worth calling the Options Team on 0800 800 030 to see if there's a goodwill gesture in the offing but don't hold your breath.
By the way, BT don't include evening and weekend calls in their packages any longer, just weekends. OK if you're paying £2 for the evenings add-on but I would double check if not, otherwise you could be in for some unexpected charges.
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