Not a great first experience - what are my options?
i just had FIOS instlaled on 9/16...I switched from comcast.
by the end of the second day I had 3 issues:
1) one of the set top boxes (1 of 3) just didn't work..the whole installation took about 6 hours. I assume this is something that should be checked before the technician leaves? - I called and they are drop shipping me another box
2) the channels the salesman told me I'd get were not the ones i received - meaning there are less than expected - I called about this and the rep told me there is nothing he can do. The order says this so you get this. It was like he really didn't care at all if I had a good first use experience with Verizon. I feel like I did something wrong since I didn't get it in writing when I was on the phone - but I definitely feel like i was overpromised.
3) I hosted a webex conference call today and my new FIOS internet kicked me off about 4 times in 4 hours - which stops the meeting for everyone. The speed appears to be identical to Comcast, but the high frequency of drops is unexpected. is this normal?
I haven't returned my Comcast boxes yet and am considering switching back. Any advice?
thanks -
Adam
That's the problem with this company...what they tell you and what you get are two different things. One company is bad, the other is worse. I can't wait for "someone" to show up and end this monopoly.
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Separate point...
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